Mahindra Satyam, an Indian IT services provider, said on Thursday it had won a four-year outsourcing contract worth $48 million from Denmark-based technology firm KMD.
The new contract is an extension of a previous deal from KMD that was due to expire this year, the company said.
Source:http://sify.com/news/mahindra-satyam-wins-48mln-deal-from-denmark-firm-news-others-kdlsOleacdb.html
CDC Corporation,a leading global enterprise software, IT services and new media company, today announced financial results for the fourth quarter and year ended December 31, 2009. For the fourth quarter of 2009, CDC Corporation reported Adjusted EBITDA(a) from continuing operations(b) or Adjusted EBITDA* of $14.0 million, a 56 percent increase from Adjusted EBITDA of $9.0 million for the third quarter 2009, and compared to Adjusted EBITDA for the fourth quarter of 2008 of $9.7 million. For the fourth quarter of 2009, revenue was $83.0 million compared to $76.6 million in the third quarter of 2009 and $97.0 million for the fourth quarter of 2008.
For the year ended December 31, 2009, net income attributable to controlling interest was $16.8 million, or $0.14 net income per share, compared to net loss attributable to controlling interest of $114.2 million, or $1.07 net loss per share for 2008, which was primarily due to goodwill impairment. For the full year 2009, CDC Corporation reported revenue of $320.1 million and Adjusted EBITDA of $42.7 million, compared to revenue of $409.1 million and Adjusted EBITDA of $35.9 million for the full year 2008.
Fourth quarter 2009 revenue and Adjusted EBITDA exceeded First Call consensus estimates of $81.9 million and $10.2 million, respectively. In the fourth quarter of 2009, CDC Corporation also recorded operating cash flow of $6.0 million, compared to $6.8 million in operating cash flow in the fourth quarter of 2008, marking nine consecutive quarters of positive operating cash flows. For the fourth quarter of 2009, net income attributable to controlling interest was $0.3 million compared to a net income attributable to controlling interest of $5.6 million in the third quarter of 2009 and a net loss attributable to controlling interest of $81.1 million in the fourth quarter of 2008.
“Overall, we are pleased to report net income for the fourth quarter and full year 2009 compared to significant losses in the comparable periods in prior year,” said Peter Yip, CEO of CDC Corporation. “We believe we have turned the corner on all our core businesses which have seen improvements in their profit margins in the fourth quarter of 2009 compared to the third quarter of 2009, despite the global recession. Our strategy is to execute a variety of strategic growth alternatives begun last year and continuing in 2010, which we anticipate will help position our businesses for growth. For example, CDC Global Services is executing on strategies that we expect will help position it as a future leader in the IT and R&D outsourcing areas in China, while planning for some strategic initiatives that we believe will help unlock shareholder value. We are also very excited about CDC Games’ two new local games scheduled for launch in the first half of this year. We have been receiving excellent support from Turbine, the developer of The Lord of the Rings Online, and are making progress on resolving the technical issues related to this game. We now expect to launch this exciting and long-awaited MMORPG later this year. We are focusing on the execution of our business plan for each of our core businesses and we are cautiously optimistic on our long-term growth and prospects.”
Source:http://www.marketwatch.com/story/cdc-corporation-reports-a-56-percent-increase-in-the-fourth-quarter-2009-adjusted-ebitda-from-the-third-quarter-2009-and-a-full-year-2009-net-income-attributable-to-controlling-interest-of-168-million-2010-03-08?reflink=MW_news_stmp
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Source:http://www.skynewswire.com/modules/news/article.php?storyid=13507
Virtusa Corporation (Nasdaq: VRTU), a global IT services company that offers a broad spectrum of business consulting and outsourcing services, today introduced the Virtusa BPM Test Drive for Needs Assessment, Business Case & ROI from Gartner’s Business Process Management (BPM) Summit 2010. This intensive three-week program, focused on BPM education, evaluation of challenges, business case creation, prototype development and technology evaluation and recommendation, establishes a framework for a client’s successful BPM engagement.
For many enterprises, BPM has dramatically improved operational efficiency, increased agility and accelerated time-to-market. Despite these proven benefits, many BPM projects fail to deliver on their potential due to a failure to align the organization, clearly articulate goals and address non-technology challenges. Virtusa’s BPM Test Drive addresses this issue by anticipating and averting the common pitfalls that prevent organizations from reaping the full value of BPM.
“We have successfully implemented BPM programs for customers in many industries, and we’ve learned that success is determined during the early stages,” said Vinaykumar Mummigatti, vice president and BPM practice leader at Virtusa. “Since we know that BPM is about business transformation, not technology, our BPM Test Drive immediately aligns business and IT stakeholders around a shared vision of BPM, participants’ roles, project goals and success criteria. Our BPM Test Drive ensures that our customers are always among the 50 percent of BPM programs that succeed.”
Built on Virtusa’s proven Understand-Evaluate-Demonstrate framework, the BPM Test Drive eliminates BPM risk by delivering the following:
* Education: Comprehensive BPM training guides the customer through the identification of the essential aspects of BPM project strategy, including training on BPM fundamentals for business and technical team members, goals, business questions, benefits and tasks required to complete a successful implementation.
* Needs Assessment and Business Case: Thorough analysis of key business challenges, priorities and performance metrics inform the development of a detailed business case with cost-benefit analysis and implementation options.
* Prototype: Based on an approved business case, Virtusa completes the Test Drive with the delivery of a proof of concept and customized prototype.
The BPM Test Drive for Needs Assessment, Business Case & ROI is part of a comprehensive suite of BPM offerings that improve customers’ core business processes. Virtusa’s services encompass business and IT consulting, product development, management and quality assurance. Other Virtusa BPM services include the Virtusa Business Process Competency Center (BPCC) and Virtusa BPM Acceleration Methodology (VBAM), both launched last year.
“This release continues our commitment to helping our clients leverage BPM technologies to achieve positive business results,” said Frank Palermo, Senior Vice President, Technical Solutions Group. “By focusing on crucial business and non-technology issues we provide complete end to end services that deliver true value to our customers. Virtusa will continue to offer solutions to help customers extract maximum benefit from BPM.”
Source:http://www.redorbit.com/news/technology/1829591/virtusa_launches_bpm_test_drive_for_needs_assessment_business_case/index.html?source=r_technology
HP today stamped its authority on day-to-day operations at the former EDS by replacing the services unit’s boss Joe Eazor with its own man, Tom Iannotti.
Iannotti, previously managing director of HP Americas and Technology Solutions Group, will now run the group’s global outsourcing operation, HP Enterprise Services.
The unit was formed when HP bought EDS for $13.9bn in 2008. Deep cuts to staff and benefits have followed.
Iannotti will report to Ann Livermore, executive vice president of Enterprise Business, one of HP’s three massive divisions. Enterprise Business also incorporates software, servers and storage.
Eazor, who joined HP through its acquisition of EDS, will meanwhile become “senior vice president of corporate growth initiatives”, a strategy role with a focus on China and India.
Source:http://www.channelregister.co.uk/2010/02/24/hp_eds/
Concierge Communications, a national business communications services consulting company, today announced the addition of DirectPointe to their expanding Managed Services portfolio. Concierge Communications will be DirectPointe’s first master agent and the companies will work together to offer businesses a full suite of IT outsourcing tools and managed IT services to help manage their computing infrastructure in a more efficient and controlled manner.
“We’re excited to add DirectPointe’s products and services to our portfolio along with their nine-year track record,” said Clark Atwood, Vice President of Concierge Communications. “Their managed IT services and data products will complement our success in managed voice services. Companies are looking to do more with less in 2010, and they desire to remove many of the technical management headaches and skyrocketing costs associated with technology. DirectPointe rounds out our service offerings for managed voice and network services and hosted services. Their model allows us to offer managed desktop services, LAN services, virtualization services and much more.”
DirectPointe will support Concierge Communications and its agents with a combined effort through DirectPointe’s sales team.
“DirectPointe has a history of developing strong partnerships by providing quality customer service and convenience,” said Dan Atkinson, VP of Marketing & Alliances. “As a leader in the managed IT services industry, it is important for us to deploy these types of partner programs so we can service customers with unique IT outsourcing needs. We are pleased to have such a prominent and well-respected master agent partner representing DirectPointe. Working closely with Concierge Communications will allow us to promote and provide more holistic outsourced IT solutions to the Concierge dealer network.”
Highlights of the master agent program include generous commissions for the life of the customer, DirectPointe sales and marketing resources, the ability to add new offerings without an upfront investment, and the ability to increase bandwidth needs for existing clients. The true benefit of this master partner relationship is the ability to offer IT services to customers with one reliable source to manage all of their IT needs on a continual basis and for one predictable monthly fee.
Source:http://www.prweb.com/releases/2010/02/prweb3645264.htm
Logica, the UK-based IT services company, reported a 3 per cent fall in sales for 2009 and said 2010 revenues would be flat as the economy made a slow recovery.
Andy Green, chief executive, warned of a hiatus in the company’s UK public sector business following the general election, particularly if there was a hung parliament, with no political party securing a clear victory.
Public sector contracts have been one of the strongest areas of Logica’s business during the downturn, accounting for just under two-thirds of revenues in the UK. However, there are fears that if a Conservative government is elected, there could be drastic cuts to public spending. There will also be an election in the Netherlands this year.
”In the short term there could be a hiatus, but in the medium term all European countries will need to invest in automation to get spending down,” said Mr Green who added that economic recovery would be slow.
”For most of our clients life hasn’t returned to the sunny uplands of 2006 and 2007. There will be slow improvements,” Mr Green said.
Revenues for 2009 were £3.7bn, down 3 per cent from the previous year as companies held back on big IT spending projects.
The company’s traditional IT consulting revenues fell by 10 per cent but were partially offset by 9 per cent growth in outsourcing, where Logica takes over the handling of entire parts of a company’s IT systems or business processes. Outsourcing has been a popular way for companies to save costs during the downturn.
Sales to the financial services sector saw deep declines of 20 per cent during the year, and business in the Benelux region fell 19 per cent. All IT services companies have struggled in the region, which is heavily dependent on banking.
Pre-tax profits were £43m, compared with £44m in 2008. The company took £95m in exceptional restructuring costs in 2009, as it trimmed back staff. Mr Green said he did not expect further restructuring costs this year.
Basic earnings per share were 2.5p, down from 2.7p previously, but the company raised its dividend 10 per cent to 3.3p. Mr Green said the move underlined the company’s confidence in the stabilising market.
Copyright The Financial Times Limited 2010. You may share using our article tools. Please don’t cut articles from FT.com and redistribute by email or post to the web.
Source:http://www.ft.com/cms/s/2/efaa2632-211f-11df-a6b2-00144feab49a.html
They can’t practice on North American soil, but their work often forms the basis American and Canadian lawyers build their legal arguments on.
In recent years, Filipino lawyers retained by outsourced IT services firms in Manila have built a steadily growing online legal process and research market. Legal process and research is among the new tech services being pushed by the Philippine government, which last year saw combined outsourced IT services revenues soar to $7 billion.
Electronic discovery legislation in Canada and the U.S. is largely fueling the demand for outsourced legal work, according to Jay Manahan, director for business development of Sencor, a Philippine online research and analysis research firm headquartered in Makati City, the business district of the country.
“Twenty-five years ago, we were purely a data entry shop. E-discovery legislations in the U.S. and Canada, which began surfacing in 2005 and 2006, encouraged us to venture into attorney-level work,” said Manahan.
The company now employs more than 100 full-time lawyers. That number can swell up to 400 during “peak seasons” according to Manahan who looks more like a fresh college graduate than a business executive in his mid-thirties.
“Essentially, we’re a big law firm, but our lawyers don’t appear in the Philippine courts,” Manahan said.
Three-tiered legal services
Of last year’s $7 billion total IT outsourcing revenues, some $5 billion could be credited to work brought in by call centres. So-called knowledge process outsourcing (KPO) such as legal and medical transcription and processing was a close second with more than $1.18 billion in revenues for the same period.
Firms like Sencor typically offer three types of legal services:
• High-end analysis of contracts, articles of incorporations, pleadings as well as preparation of legal documents. This is often carried out by full-time attorneys who have passed the bar.
• Lower-level legal work such as reviewing legal documents and some legal research. This type of work is primarily done by law school graduates.
• Low-end research and documentation. These are often assigned to law students who have been trained in U.S. and Canadian legal and regulatory requirements and practices
According to Manahan, his company can often save clients up to 50 per cent or more in expenses. “Corporate attorneys in large firms could easily charge anywhere from $300 to $600 per hour for their services. Lawyers in Manila can do the job for half of that amount.”
The 12-hour time-difference between continents provides another market advantage. In many instances, North American clients send over assignments to Manila at the end of the day. While the client sleeps at night, Filipino researchers work on the assignment because it is morning in the Philippines. The client returns to work the next day to find the finished work in his e-mail in-box.
Source:http://www.itworldcanada.com/news/north-american-law-firms-outsourcing-legal-research/139992
The information technology services and solutions provider has an option to extend the contract for an additional three years.
Information technology services and solutions provider Ness Technologies Inc. (Nasdaq:NSTC) has been awarded a multi-year $4 million outsourcing contract from Israel’s ministry of the interior. The contract includes an option to extend the contract for an additional three years.
Ness Technologies will operate and maintain the ministry’s software and hardware infrastructure, including the ministry’s Maor office management system as well as the ministry’s Internet and Intranet systems.
Maor is based on Lotus Notes and includes various modules such as document management, meeting room management, message management, digital signatures and others. Ness will also support future office management systems that will replace Maor in 2011.
In addition, Ness Technologies’ Unified Reference and Delivery (URD) Center, Israel’s largest helpdesk center serving its outsourcing customers, will serve as the Ministry’s helpdesk for 850 internal users in 14 sites across Israel, as well as more than 1,000 external users from local authorities who use the ministry’s Internet services.
Last week Ness Technologies won an $11 million contract from Israel’s ministry of immigrant absorption.
Ness Technologies share closed yesterday down 1.24% on Nasdaq at $5.56, giving a market cap of $213.7 million.
Source:http://www.globes.co.il/serveen/globes/docview.asp?did=1000539612&fid=942
Cloud computing is the latest buzzword to hit the IT industry the world over. However, due to connectivity and infrastructure issues locally, this model has been slow to take off, as cloud applications tend to be bandwidth-intensive and South Africa’s networks have not been able to support them.
However, cloud computing is only one type of outsourcing of IT services, and there are a number of other models that could be more applicable in the local market, including full outsourcing, co-sourcing, and managed and hosted services; each of which offers different business and strategic benefits.
Full outsourcing
This scenario involves completely handing over control of the entire IT environment to an outsourcing provider, from the desktop to the network through to connectivity. The client does not have to manage the complex IT infrastructure and places the implementation, maintenance and control of the environment in the hands of a vendor.
This model is particularly useful for small and medium enterprises (SMEs) as it removes the need for them to spend large amounts of capital outlay when deploying, maintaining and upgrading their IT infrastructure. It also gives smaller enterprises access to a wide range of specialised skills that they could not afford to hire on an in-house basis.
The main benefits of this scenario are significantly reduced IT cost, access to a range of skills and resources, and reduced lead times when implementing or maintaining, as the business only needs to deal with one supplier. The relationships that outsource vendors have with their suppliers can also be leveraged, as they can often get reduced costs and pass these savings onto the client.
One thing to bear in mind is that when looking for an outsource vendor, a business needs to ensure they can deliver as promised and support the organisation’s requirements. Otherwise an enterprise may find itself locked into a contract with a supplier that cannot deliver, causing major problems for the business as well as additional expense.
Co-sourcing
The co-sourcing model involves having some internal capabilities and resources and then outsourcing one or several aspects of the IT environment.
This may be useful for organisations that have a certain level of skills, but need to bring in specialised resources for certain tasks, or for businesses that have very specialised skills and wish to outsource the more labour intensive tasks such as desktop support. This scenario is well suited for medium to large businesses that have some in-house IT resources and wish to outsource others.
Co-sourcing enables organisations to reduce head count in terms of in-house IT resources, as well as better utilise skilled resources when and where they are needed, while the rest of the IT work is covered by an outside vendor.
When using this model, however, it needs to be ensured that there is no overlap in terms of skills, as using both in-house and outsourced resources for the same tasks is unproductive and inefficient. The process also needs to be well managed to prevent breakdown in communications between the teams, resulting in slow response and resolutions.
Managed services
Managed services take place on the infrastructure side. The outsourcing supplier will provide technical expertise in areas that are required to be up, running and available at all times, such as data centres, networking equipment, servers, backup and so on. The vendor will provide 24/7 monitoring of these environments and proactively fix problems to prevent downtime.
This model is ideal for large enterprises that cannot afford downtime and the risks and cost associated with it. There is also a cost saving aspect, as the company does not need to purchase and maintain expensive monitoring equipment and software. There is a reduction in risk resulting from downtime and access to specialised skills.
This type of outsourcing requires careful consideration, as valuable processes are handled by the vendor. Businesses need to select the right partner – if an unreliable outsourcer is selected it could cause large and costly problems for the organisation.
Hosted services
Hosted services may be software as a service (SaaS) or hosted hardware services. This model offers a variety of services to businesses as a hosted option, meaning that the organisation ‘rents’ the service from a provider that has the infrastructure. This means that there is no need for large capital outlay in order to take advantage of the services.
Hosted services are useful to any size business depending on the organisation’s needs. Some examples of hosted services are Web site hosting, hosted e-mail environments and application services.
The major benefit of this model is a major reduction in capital outlay, and the ability to run IT infrastructure through operational expense instead of capital expenditure. It is also a very flexible solution that can be implemented on demand. The possibility exists to have the entire environment hosted, which would be a good option for businesses that have a large mobile workforce, allowing the business to reduce office size and save money.
Once again it is necessary to select the right supplier to ensure quality of service. It is also important to bear in mind that hosted services are entirely dependent on third party connectivity suppliers, so when fixed ADSL lines go down the quality of service may be affected.
To conclude
Outsourcing of IT services has many applications and many different models that can provide a host of benefits to businesses of all sizes. With so many different models to choose from an organisation should select the option that best suits their business model.
Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=30325:outsourcing–know-your-options&catid=69:business&Itemid=58
Xerox Corp. said it has completed its acquisition of Affiliated Computer Services.
ACS is a diversified business process outsourcing (BPO) firm. Its expertise is in automating work processes and providing BPO and IT outsourcing services that range from processing over 1 million credit card applications and 12 million student loans each year to providing HR services for more than 4.4 million employees and retirees annually.
“For the past 50 years, Xerox has fortified its leadership in document management, creating new markets through our renowned innovation,” said Ursula M. Burns, Xerox chief executive officer. “With ACS, we take another step forward, expanding our leadership to include business process outsourcing that helps simplify document-driven work. The new Xerox provides the technology and services to help our customers reach new levels of efficiency and effectiveness, giving them the freedom to focus on what matters most: their real business.”
“Xerox’s brand recognition, global presence, and superior innovation give us a powerful competitive position and offers our customers a trusted partner they can rely upon for the back office support that makes their front offices successful,” said Lynn Blodgett, president and chief executive officer, ACS. “We’re quickly taking full advantage of becoming part of Xerox with plans to expand our business to more global markets this year. And, through its proprietary categorization and advanced document imaging software, Xerox technology will help us differentiate our offerings by providing faster, more automated ways to manage our clients’ business processes.”
According to a release, ACS will initially be branded ACS, A Xerox Company. It will continue to be led by Lynn Blodgett, who has been elected by the Xerox Board of Directors as an executive vice president of the corporation. Blodgett will report to Burns.
“The breadth of ACS’ offerings – from HR benefits management and IT support to automated toll collection and electronic health records – is a significant competitive advantage and one we will continue to leverage through investments, innovation and global expansion,” said Burns.
“Xerox is working aggressively toward becoming more focused on information management and business processes and less reliant on printed documents,” said Angele Boyd, group vice president/general manager, document solutions, IDC. “With this acquisition, Xerox becomes a significant player, and has an opportunity for growth, in the growing business process outsourcing market.”
Xerox said that through a combination of services, technology and innovation, the combined company will pursue a $500 billion market focused on document and process management for businesses and governments.
Source:http://www.tradingmarkets.com/news/stock-alert/acs_xrx_xerox-finalizes-acquisition-of-affiliated-computer-services-776075.html
BancTec, a provider of document and payment processing services and solutions, has signed a five-year agreement to deliver IT outsourcing and call center services to support Payment Card Technologies’s prepaid card business.
BancTec said that Payment Card Technologies (PCT) integrates banking services and technical infrastructure to provide reloadable prepaid card systems for businesses around the world, including talkSPORT, Cash Generator and International Bank of Ghana.
Within the agreement, BancTec will support back office process work for PCT, enabling PCT to expand internationally and move from paper check processing to electronic card transactions.
The outsourced IT services BancTec will provide for PCT include web hosting, software support and application development for both existing and new customers. BancTec will also manage PCT’s call center, which provides end-user support and resolves general account holder inquiries.
Frank Lambe, executive chairman of PCT, said: “The demand for specialized prepaid cards is expanding rapidly in the UK and throughout Europe. BancTec’s services will support us as we grow to meet this demand, primarily by allowing us to focus on our customers and products, not back office operations.”
Source:http://www.istockanalyst.com/article/viewiStockNews/articleid/3861125#
Research and Markets has announced the addition of the “2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys” report to their offering.
Results from 2009 Black Book Survey. Trust, customization, reliability and best of breed technology are the most important attributes influencing SCM client satisfaction with their 2009 outsourcing providers.
In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1-10 scale per KPI.
Key findings Key finding: Most important customer satisfaction KPIs Trust, customization, reliability and best of breed technology are the most important attributes influencing MSS client satisfaction with their 2009 outsourcing providers.
Key finding: Vendor dissatisfaction is uncommon in the MSS industry among top ranked suppliers Strong satisfaction is common in this niche ITO sector, occurring in 82.7% of all clients globally. UK and US clients are among the most satisfied with MSS ITO services delivery with 89.9% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was 15.6% of all surveyed clients with 2009 projects, significantly higher than European and US vendors with less than 5.8% strongly dissatisfied.
Key finding: Comprehensive services vendor arrangements from a comprehensive/end-to-end MSS ITO vendor produce the highest satisfaction rates Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey.
Source:http://www.tmcnet.com/usubmit/2010/02/11/4617190.htm
Every website owner wants to increase online traffic in order to expand customer base and achieve higher conversion rates. To be successful in Internet marketing, one needs to adopt Search Engine Optimization methodologies. Indian companies offering SEO services have build a reputation of providing SEO services that are highly reliable and price competitive. This article encourages website owners to outsource their website’s optimization duty to one of the Indian companies.
Today promotion of a website has become a very important activity for online businesses. This is due to the fact that a well known website helps in increasing conversion rates and maintaining online identity of business organizations or individuals. Therefore, to get maximum attention of web surfers, website owners are increasingly opting for website promotional services like Search Engine Optimization
(SEO), Social Media Optimization (SMO), Social Business Networking (SBN) and Pay Per Click (PPC). These techniques have repeatedly proven their worth for being the best in the market today.
Now, if you are one of those who think that website optimization is a non-specialist job; you need to change your mind. Usually, it has been seen that self optimization of a website has lead to the commitment of minor mistakes that have later proven to be highly harmful for websites. Hence, hiring SEO (search engine optimization) services from industry experts is the only way to get maximum Return On Investment (ROI) form your website.
Talking about outsourcing SEO responsibilities to dedicated professionals; SEO companies of India www.seo.india-designers.net/ needs a special mention here. Most Indian SEO companies have experts who have through knowledge of latest SEO trends and hence are able to deliver the clients with wide range of optimization solutions varying from organic to algorithmic SEO practices. Not only this, all Indian SEO companies have the reputation of delivering projects within stipulated deadline.
Moving on, Indian experts know that every website needs to target different market depending upon their specific business goals. To fulfill this need Indian professionals orient their SEO support targeting local customers of niche markets. Additionally, since Indian SEO experts have excellent communication skills, they can make provision for round the clock customer service for its clients residing across the globe.
By outsourcing SEO to India you can not only focus on your core business issues but also stay within your planned budget. Website promotional services have been made highly affordable and cost effective by the dedicated SEO companies of India.
So, if you are planning to do self optimization of your web-page or hire in-house SEO professionals, it is highly recommended that you do a proper research and then analyze on the benefits of SEO outsourcing before making any final decision.
If you looking for best SEO Outsourcing partner for their web promotion projects, visit SEO Company India at www.seo.india-designers.net/ , a expert team of highly skilled and experienced team of SEO experts, social media experts, PPC experts, internet marketing experts, keywords analyst and Organic link builder and Hire dedicated SEO services and take your business to new heights.
Source:http://www.pr-inside.com/seo-companies-india-an-ultimate-r1717189.htm
RT Outsourcing Services Limited organized ‘RT Aagman 2010’, an annual cultural event of the organization to welcome the New Year and create bond and rejoice the success of the organization as “One RT Family”. RT Aagman is indicative of diverse cultural and national integration of India displayed in the form of cultural performances by the employees participating from different parts of the country.
Lighting the auspicious lamp, Vinnie Mehta, Executive Director MAIT & Chief Guest of the evening, said, “This is thoughtful of RT Outsourcing Services to contribute to the cause of integrating diverse cultures of our country by bringing their employees and customers together on the eve of our Republic day year on year. At a time, when the employees are feeling huge pressures to meet customer demands to deliver cost effective solutions, it is a great site to see the innovative way of stress bursting of employees as well as create a great motivation platform.”
Shammi Moza, MD-RT Outsourcing Services Limited, said, “RT Outsourcing is an after sales support services company with head count of more than 4,500 across the country. Apart from being bread earners for their family and contributor to the organizational growth, they are also responsible for the health of the society and country. Therefore, we endeavor to instill high-values within them to be guardians of the social integration apart from being only RTian. Towards achieving this, we have created this platform – ‘RT Aagman’ under which, the participants have the opportunity to extend their interpersonal relationship and enhance camaraderie.”
RT Aagman is an annual event organized on the eve of Republic day for the last eight years to show national integration. RT Aagman 2010 moving on the same lines opened with the enchantment of RT theme song and followed by regional dance performance from the RTians of Mumbai, Kolkatta, Punjab and Bangalore.
Source:http://www.expresscomputeronline.com/20100215/news04.shtml
Tata Consultancy Services Ltd, India’s top outsourcer, will hire 30,000 staff in 2010/11 on hopes of increase in demand for services from its overseas clients, a senior official said on Wednesday.
“We have made offers for 14,000 new recruits and we expect to make the remaining soon,” Vice President and head of Global Human Resources Ajoy Mukherjee said on the sidelines of an industry conference.
The new recruits will join Tata Consultancy from the second quarter of the 2010/11 financial year (April-March). The company, part of the Tata Group that spans commodities autos and services businesses, employs more than 130,000 people.
About 70 percent of the new additions would be fresh college graduates and the rest would be experienced engineers, Mukherjee said.
Indian IT firms such as Tata Consultancy and rivals Infosys Technologies and Wipro mostly hire college graduates, as their wages are lower than experience workers.
India’s export-driven software services companies have lifted a freeze on hiring and wage hikes since the past couple of months on a rebound in demand for outsourcing, which had been badly hit by the global recession.
In the current fiscal year, Tata Consultancy has added 24,000 employees.
Source:http://in.reuters.com/article/topNews/idINIndia-46060820100210
Xerox Corporation completed its acquisition of Affiliated Computer Services, Inc. , transforming Xerox into the world’s leader in business process and document management.
ACS is the largest diversified business process outsourcing (BPO) firm in the world. Its expertise is in automating work processes and providing BPO and IT outsourcing services that range from processing over 1 million credit card applications and 12 million student loans each year to providing HR services for more than 4.4 million employees and retirees annually.
“For the past 50 years, Xerox has fortified its leadership in document management, creating new markets through our renowned innovation,” said Ursula M. Burns, Xerox chief executive officer. “With ACS, we take another step forward, expanding our leadership to include business process outsourcing that helps simplify document-driven work. The new Xerox provides the technology and services to help our customers reach new levels of efficiency and effectiveness, giving them the freedom to focus on what matters most: their real business.”
“Xerox’s brand recognition, global presence, and superior innovation give us a powerful competitive position and offers our customers a trusted partner they can rely upon for the back office support that makes their front offices successful,” said Lynn Blodgett, president and chief executive officer, ACS. “We’re quickly taking full advantage of becoming part of Xerox with plans to expand our business to more global markets this year. And, through its proprietary categorization and advanced document imaging software, Xerox technology will help us differentiate our offerings by providing faster, more automated ways to manage our clients’ business processes.”
ACS will initially be branded ACS, A Xerox Company. It will continue to be led by Lynn Blodgett, who has been elected by the Xerox Board of Directors as an executive vice president of the corporation. Blodgett will report to Burns.
“The breadth of ACS’ offerings – from HR benefits management and IT support to automated toll collection and electronic health records – is a significant competitive advantage and one we will continue to leverage through investments, innovation and global expansion,” added Burns.
“Xerox is working aggressively toward becoming more focused on information management and business processes and less reliant on printed documents,” said Angele Boyd, group vice president/general manager, document solutions, IDC. “With this acquisition, Xerox becomes a significant player, and has an opportunity for growth, in the growing business process outsourcing market.”
Through a combination of services, technology and innovation, the combined company will pursue a $500 billion market focused on document and process management for businesses and governments.
Source:http://www.albawaba.com/en/countries/UAE/260780
India’s software and services exports should rise 5.5 percent in the year to March 2010 to $49.7 billion, an industry body said on Thursday, in line with an earlier forecast for 4-7 percent expansion.
n the year to March 2011, they should grow an annual 13-15 percent, with the recovering world economy boosting demand for outsourcing, the National Association of Software and Service Companies said.
The sector’s export growth had slowed to 16 percent in 2008/09 from more than 20 percent in previous years. for outsourcing.
Business has been picking up and leading companies such as Tata Consultancy services (TCS.BO), Infosys Technologies (INFY.BO) and Wipro (WIPR.BO) beat quarterly forecasts.
Source:http://www.reuters.com/article/idUSBMA00693420100204
Telecom says reports of job losses through the outsourcing of its IT services are incorrect and it is merely reviewing the services.
The Labour Party on Wednesday said Telecom is conducting a tendering process to outsource between 400 and 1500 hi-tech jobs to other countries.
Labour MP for Dunedin South Clare Curran says the process is well underway and Telecom is seriously considering two tenders.
A document obtained by Radio New Zealand shows Hewlett Packard is tendering for work that Telecom may outsource.
However, Telecom says that, as part of a review, it has received proposals from seven technology companies on ways it can improve IT services.
The Engineering Printing and Manufacturing Union says Telecom’s mobile XT network will be more vulnerable if the company outsources jobs.
EPMU spokesperson Joe Gallagher says it would be a disgrace if core communications infrastructure in New Zealand was controlled from other countries.
If the jobs are outsourced, it would take longer for Telecom to fix any problems with the XT network.
Source:http://www.radionz.co.nz/news/stories/2010/02/03/1247f177e85d
Attenda Limited, the Always On Managed Services company, today announced that leading airline bmi has signed a three year contract renewal for the operational management of many of its key business applications, including re-platforming of the existing associated infrastructure.
bmi is the second largest airline at London Heathrow and operates services in UK, Europe, the Middle East, Central Asia and Africa. bmi has been an Attenda client since 2004 and the partnership has grown since then with Attenda now being one of bmi’s main IT suppliers.
Within the contract, Attenda will continue to host a number of bmi’s key business applications.
The airline has advanced plans to move much of the infrastructure delivered by Attenda onto Attenda’s new VMware vCloud platform.
As Peter Federico, Group IT Director, bmi explains, “Using Cloud Computing, based on VMware’s technology and provided to bmi by Attenda, gives us the capability to scale our computing capacity on demand, in order to meet spikes in activity. Clearly Cloud Computing is core to our day-to-day operations.”
The technical solution is based on various technologies and includes deployment of the Attenda Virtualisation Platform, shared SAN and NAS and other Attenda shared services. Attenda’s Virtualisation Platform is a scalable, demand-based IT infrastructure that delivers unprecedented business agility through the timely deployment of computing resource, storage and networking, to provide additional capacity when needed. The Virtualisation Platform transforms the IT environment, helping businesses to become more agile, deliver a better service and reduce costs.
Federico concludes, “Moving to a Cloud Computing model with Attenda will play a key role in our ongoing drive towards reducing the total cost of ownership of our IT infrastructure and increasing our operational agility.”
Source:http://www.realwire.com/release_detail.asp?ReleaseID=14934
Pomeroy will be adding approximately 30 local Service Desk positions in support of a new multi-year outsourcing contract and the expansion of existing client engagements. The new positions will offer regular full-time employment, a competitive pay and benefits package and a professional work environment. Pomeroy is specifically seeking agents, process analysts and managers with Service Desk experience, Microsoft Office skills, a strong customer service orientation, and technical knowledge of IT hardware, software and related warranty programs. Technical certifications are a plus.
“We are pleased that our clients continue to count on us to perform important Service Desk support for their business operations and IT environments,” said Chris Froman, Pomeroy IT Solutions President and CEO. “In a time when many companies have hiring freezes in effect, the addition of these new positions is great for our company and our community.”
Source:http://www.prnewswire.com/news-releases/pomeroy-it-solutions-hosts-job-fair-for-30-new-fulltime-service-desk-positions-in-hebron-ky-82916567.html
Europe may continue to reel from the shock of the global financial crisis, but even in these depressed circumstances Information Technology (IT)-related outsourcing remains surprisingly buoyant to the benefit of Indian firms like Tata Consultancy Services (TCS).
Over the last three financial quarters, Europe’s share of TCS’ global revenues has thus held at between 26 and 28 per cent. This is a slight dip from the 29.5 per cent figure of the 2008-2009 fiscal, but still well ahead of the 20 per cent contribution Europe used to account for only five years ago.
The reasons, explains Kiran Gupta, TCS country manager for Belgium, are in part counter-intuitively to do with the impact of the economic recession on the banking and financial sector (BFS).
Some 45 per cent of TCS’ revenues come from BFS. This was also the sector worst hit by the crisis. However, the regulatory and organisational changes forced on the sector following the downturn have actually created a range of opportunities for IT services.
“The way in which banks manage risk means a change in their processes in which IT can play a crucial role,” says Kiran.
He cites a recent European Union directive that splits up bancassurance companies, a move that has affected almost every major bank operating in the Belgian market — from ING to Fortis.
“It used to be the case that one division handled both sides (banking and insurance) with one system. But now, the IT systems involved have to be duplicated.”
Finally, the intensive merger and acquisition activity in the BFS sector in Europe over the last three years is also creating new project opportunities for IT-related services.
Thus, despite the close-to-flat growth in the Belgian IT market in the last quarter, TCS has been able to add to its stable of clients which already included telecom heavyweight Belgacom, retail giant Colruyt and the world’s largest maker of beer, InBev. It now counts nine out of the top 20 Belgian companies as customers.
“When the crisis first began, European companies went into a freeze. Unsure of what to do there was much hesitation in increasing offshoring projects,” says Abhinav Kumar, TCS’ director for marketing and communications in Europe.
“But gradually they came to realise that if they were to stay in business at all they would need to grab every opportunity to streamline their operations.”
Thus, despite being traditionally averse to offshoring, a slow but steady change in mind set in continental Europe is discernible.
“Europe is coming to grips with the fact that there are no such things as truly local companies any more or at least these local companies can have no growth,” says Kiran.
“Almost every profitable firm works with markets outside Europe and with an increasingly international employee base,” so that the local-foreign distinction, once of paramount importance in the Continent is beginning to blur.
Kumar points to the fact that even in the notoriously domestic firm-dominated, $30-billion French IT services market, the large “local” players are increasingly employing Indians.
For example, French heavyweight Capgemini recently revealed that it will soon have more staff in India (21,000 upwards), than it does in its home market of France (about 20,000).
With old prejudices fading, continental Europe presents a whole new market for Indian IT.
“We have a lot of space to grow in this market,” says Kumar, alluding to Germany and France, in particular.
Of the 27 per cent contribution of Europe to TCS’ global revenue these last three quarters, some 16-17 per cent came from the UK alone. Continental countries thus represent a relatively meager portion of the TCS pie.
TCS’ strategy to gain ground in this untapped territory is to develop a model that combines offshoring with localization.
The US model of almost pure offshoring is unlikely to work for Europe given its different culture. On the other hand, pure localization, a path TCS has taken in Latin America, for example, is not appropriate for Europe either, due to financial reasons.
“In Europe, we are going for a middle path,” says Kumar.
With 12,854 new employees having been hired in the last quarter alone and a 38.9 per cent year-on-year increase in the profit margins of the company for the quarter, it’s clear that TCS has weathered the worst of the economic crisis.
But, although much of its growth may have come from emerging markets rather than the developed economies, it should also be kept in mind that for IT, continental Europe, old and rich though it may be, is in fact an emerging market itself.
Source:http://www.theoutsourceblog.com/wp-admin/index.php
Outsourcing business with clients in the private and public sectors, has strengthened its executive team with the appointment of Andrew Chamberlain as Chief Technology Officer (CTO).
Andrew will oversee the delivery of IT services to all clients. He will also lead IT operations, Enterprise Architecture and service management as the company continues to expand its technology capabilities globally.
Commenting on Andrew’s appointment Jeff Chittenden, COO, Vertex said: “Andrew has a proven track record in delivering business results underpinned by leading edge IT thinking. He is a great addition to the Vertex executive team and I am confident that he will play a pivotal role in the further development of our global IT offer.” Andrew has over 20 years experience at executive board level in American Express (News – Alert) and Centrica (British Gas Services). As Head of Technologies, EMEA at American Express, Andrew was responsible for technology supporting international consumer cards and customer services, billing and rewards systems, dispute handling capabilities and interactive banking and servicing.
Source:http://www.tmcnet.com/usubmit/2010/01/22/4585480.htm
Solid fourth quarter results posted Tuesday by bellwether IBM are the latest sign that growth in the tech industry has resumed.
The company reported a slight year-over-year gain of .8% in overall sales, but key lines like software and tech services enjoyed more robust increases.
“We concluded a strong year with a solid performance in the fourth quarter in which we again delivered growth in margins, profits, and earnings,” said IBM CEO Sam Palmisano, in a statement.
IBM saw the strongest gains in sales of middleware, which is software that allows business systems to talk to each other and which provides a foundation for advanced IT architectures like cloud computing and software-as-a-service.
Sales of IBM’s Websphere middleware product rose 13%, the company said, while its overall software sales climbed 2.4%.
IBM also enjoyed a return to growth in its outsourcing business, which had stalled due to the economic downturn. Big Blue’s Global Technology Services unit saw a 4.4% jump in sales during the fourth quarter.
The outsourcing industry overall appears to be rebounding from 2009, when sales of tech services were the lowest in a decade. The total contract value of all outsourcing deals signed in the fourth quarter was 8% higher than in the fourth quarter of 2008, according to market watcher TPI.
IBM didn’t fare as well on the hardware side, where sales continued to suffer in the face of the downturn and commoditization.
The company’s Systems & Technology group reported a 4.3% decline in revenue, with sales of System p Unix and Linux servers off 14% and sales of System z mainframes down 27%. Sales of x86-based System x servers, however, enjoyed a 37% increase.
Palmisano last week moved long-time software executive Ambuj Goyal to hardware in an effort to shake up the group.
IBM’s overall net income for the fourth quarter rose 8.7%, to $4.8 billion, while earnings per share increased 9.8%, to $3.59. Total revenue was up .8%, to $27.2 billion.
For the full-year 2009, IBM reported revenue of $95.7 billion, down 7.6% from 2008. Net income jumped 8.8%, to $13.4 billion, while EPS rose 12.6%, to $10.01. IBM said it expects EPS for 2010 to come in at $11.00.
IBM shares were off 2.74%, to $130.46, in late afternoon trading Wednesday as markets traded sharply lower.
Source:http://www.informationweek.com/news/software/integration/showArticle.jhtml?articleID=222301705
According to NCR Managed Services, German savings banks more often than not are outsourcing the monitoring, analysis and repair of their self-service systems. The outsourcing allows the banks to increase self-service availability while creating additional room for improvement.
According to a news release from NCR, over the last 12 months, NCR has signed more than 20 savings banks in Germany for NCR’s Incident Management services. To date, NCR is overseeing more than 2,000 ATMs, cash recyclers and statement printers. The services provided by NCR help financial institutions further develop their business and achieve a more economical operation of their self-service systems.
“NCR Incident Management allows the banks to increase the availability of their self-service networks by around .5–1.5 percentage points to more than 98 percent,” said Thomas Firatan, sales director Sparkassen with NCR GmbH. “This means that self-service systems are available to customers for an additional hour or two per system each week, where service would otherwise be refused due to empty cassettes or preventable downtime. The banks profit doubly, both from increased customer satisfaction and from additional transactions.”
In the event of an error, NCR Incident Management triggers the system to automatically generate a ticket, which would otherwise need to be done manually by an employee. And using its approach to Incident Management, NCR proactively monitors and analyzes the self-service networks of the different savings banks in real time.
Source:http://atmmarketplace.com/article.php?id=11642&na=1
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