Posts Tagged ‘Software’

Tianfu software park hosts the leading shared service and Outsourcing conference in Asia

September 2nd, 2010

Tianfu Software Park, a world-class professional software park in China, will host the 5th Annual Shared Service Excellence conference, a leading Shared Service and Outsourcing conference in Asia with China focused in Sep. 8-10, 2010, in the largest city in West China, Chengdu.
Over 150 professionals will attend this conference to learn about the current trends in the SSC/BPO landscape in China, to practical approaches of SSC/BPO system automation, function integration and process efficiency.

The shared service and outsourcing industry in Chengdu has grown rapidly over the recent two years thanks to its large talent pool and competitive operation costs, and is becoming a leading offshore destination for business processes. Chengdu has 42 colleges and universities, more than 100,000 new graduates enter the job market each year. “The total amount of employees has reached 1,800 since Maersk established its shared service center in our Park in October 2009,” said Victor Jansson, the Deputy General Manager of Chengdu Tianfu Software Park.

“Following the examples of Maersk, Manulife, Siemens, Cisco and GE who located here this year, the number of enterprises and employees has doubled in the last 18 months. Over 150 companies employing more than 20,000 people currently operate in our park,” Victor stated. “We are still expanding to meet the growing demand. The total planned construction area of our park is 2.2 million sqm, with 790,000 sqm already operational.”

“Chengdu is the most cost effective destination in China,” Global Services concluded. The average wage in Chengdu’s IT and IT-related industries is less than half of that in Beijing and Shanghai, while Victor also pointed out, “Office rent in our park is one third to one fifth of what is charged in first tier cities.”

“Chengdu has become a top investment destination in China,” according to the 2010 white paper of American Business in China released by the American Chamber of Commerce. 175 Global 500 enterprises already operate in the city.

Source:http://newsystocks.com/news/3672831

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Outsourcing software development

September 2nd, 2010

Yumasoft company is dedicated to developing outsourcing software production and web application development.

Currently we are working on making optimal and effective offshore software development ideas in .NET (C#), C/C++, Silverlight, SharePoint, ASP.NET, WPF, SCOM, Active Directory, WMI, Flex/ActionScript, PowerShell, ColdFusion.

Yumasoft has been specializing in this area and now we’re focused on high-quality Offshore Development Center services provide effective ideas for user software development that is made for middle and small companies all over the world. offshore software development company works with authoritative serious partners giving responsible and reliable approach with productive communication and cooperation.

We provide our clients with high-class project management, intellectual property security and best price policy.

it’s believed that within each year the number of IT companies grows and the majority of the companies select outsourcing some of their work to remote professionals and specialists.

No doubt these facilities are really resourceful and up-to-date to satisfy business’ wants. organization can choose to outsource the extension and support of separate projects.

furthermore it may produce its own Offshore Development Center (ODC) that can increase potential of the whole IT company. it’s not difficult to realize that your company benefits from up-to-date ideas and high-class team of specialists and practitioners

Source:http://quitsmoking911.com/?p=157

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Security-as-a-service growing

August 31st, 2010

When you ask IT professionals if they use cloud computing or software-as-a-service, most start by saying “no”. But if you ask some follow up questions, you will quickly find out about “that one application” that is a SaaS application.

In security, this effect is even more pronounced. Companies don’t think they use security-as-a-service or “cloud” security. Yet, many do, in the form of messaging security: e-mail antispam and antivirus. This type of security outsourcing, where security is delivered as a service from the cloud and without on-premise hardware, is growing 12% year-on-year. It’s becoming a great outsourcing option for companies that lack the skills or do not want to retain and maintain the skills in some security function.

Of course, not all security functions are suitable candidates to move into a cloud environment. Messaging security is particularly suited to cloud delivery for two reasons. Firstly, e-mail travels through external gateways anyway, so security professionals don’t have to worry too much about putting their data “out there”. Secondly, e-mail transmission has variable latency measured in minutes, so adding an external gateway won’t delay things noticeably.

In our research we’ve found that e-mail antispam accounts for the vast majority of cloud-based security services. Of those companies using some form of security-as-a-service, 84% used e-mail antispam services. Antivirus was the second most common with 42% share among security-as-a-service users. Other services include cloud-based firewalls, intrusion-prevention systems (IPS), protection against distributed denial of service (DDoS) and vulnerability scanning.
Many of the above-mentioned security services are well suited to cloud delivery. Controls like firewall, IPS and DDoS protection are best applied on the far side of an Internet or WAN connection as they result in a reduction of transmitted data. Filtering the unwanted traffic means less traffic to carry across expensive links and less pressure to upgrade congested links. Another advantage of cloud delivery is the external perspective of the service provider, as is the case with vulnerability scanning, where those buying the service want to know what vulnerabilities are visible from the outside (this is often a specific regulatory requirement).

So why are companies buying security-as-a-service or “cloud” security? As with most outsourcing, there are a number of business drivers that may be influencing the decision to purchase these services. Conventional wisdom would point to “cost” as the top reason and as in many other situations the conventional wisdom is wrong. In fact, the primary driver for adoption of security-as-a-service is that companies see these external services as more effective than in-house solutions. Antispam for e-mail is a good example — it’s at the front lines of the security “war” and involves constantly changing attacks and countermeasures. What worked a few months ago and gave your company pristine mailboxes will almost certainly result in a tsunami of spam a few months later. So hiring, retaining and re-training people to fight this battle is expensive and less effective than hiring an external company to do it for you.
Cloud computing has already arrived for security. It’s often overlooked because antispam-in-the-cloud may not be as glamorous as “cloud computing” implies, but it is a practical, effective and cost-effective solution.

Source:http://www.computerworld.com/s/article/9182880/Security_as_a_service_growing?taxonomyId=85

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H-P to pay $55M to settle fraud, kickback charges -DOJ

August 31st, 2010

Hewlett-Packard Co. (HPQ) will pay $55 million to settle allegations that it paid kickbacks to win U.S. government business and other charges that it defectively priced a 2002 government contract, the Justice Department said Monday.

H-P announced earlier this month that it had reached a settlement in principle with the department, saying the pact would reduce earnings in its fiscal third quarter by about two cents a share. Monday’s announcement finalizes that agreement.

The Justice Department alleged that H-P knowingly paid “influencer fees” to systems-integrator companies in return for recommendations that federal agencies purchase H-P’s products.

The department also alleged that H-P’s 2002 contract with the General Services Administration for computer equipment and software was defectively priced because the company provided incomplete information to contracting officers during negotiations.

“Contractors must deal fairly with the government when doing business with federal agencies,” Assistant Attorney General Tony West, head of the department’s civil division, said in a statement.

H-P denied that it engaged in any illegal conduct. “We believe it is in the best interest of our stakeholders to resolve the matter and move beyond this issue,” the company said in a statement.

The litigation against H-P and other technology companies sprang from whistle-blower suits that were filed by a former employee of computer outsourcing and consulting firm Accenture PLC (ACN).

Some other companies have settled the allegations, including data storage equipment maker EMC Corp. (EMC), which agreed in May to pay $87.5 million to settle similar charges.

Source:http://online.wsj.com/article/BT-CO-20100830-711169.html

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JDA software joins forces with Tata Consultancy

August 31st, 2010

JDA Software Group Inc. has joined with Tata Consultancy Services in a quest to help customers drive high performance within their organizations through the delivery of world-class solutions and services.”

Spanning both companies’ global locations, the alliance brings together supply chain management, merchandising and pricing management products and services and Tata Consultancy’s business consulting, IT and BPO services. As a result, JDA and Tata Consultancy will work more closely together to help companies achieve a faster and greater return on their JDA products investments leveraging Tata Consultancy’ global reach, deep understanding of customer business and IT environments, and strong program management and governance capabilities, the company’s said.

“A key component of JDA’s corporate strategy is to drive growth and customer success with and through our expanding network of alliance program members,” said Mark Nation, JDA group vice president of global alliances. “We are truly excited to have Tata Consultancy as a global alliance partner, and we’re confident our mutual customers will gain significant value through JDA’s best-in-class supply chain solutions, coupled with Tata Consultancy’s industry-leading engagement model and commitment to delivering client success.”

JDA, which is headquartered in Scottsdale, Ariz., has more than 6,000 customers for its supply chain management, merchandising and pricing products and services.

“Tata Consultancy is always looking to add value to our customers and this relationship with JDA, a leader in supply chain solutions, will help us deliver that value,” said K. Jayaramakrishnan, Tata Consultancy vice president of global alliances. “Tata Consultancy continues to deliver on its promises for customers around the world and we are confident that this alliance will help provide our customers an experience of certainty and the competitive edge they need to succeed in the market.”

India’s Tata Consultancy Services is an IT services, business solutions and outsourcing company that is part of Tata Group, India’s largest industrial conglomerate. Tata Consultancy has 160,000 IT consultants in 42 countries and $6.3 billion in revenue in 2009.

Source:http://www.indusbusinessjournal.com/ME2/dirmod.asp?sid=&nm=&type=Publishing&mod=Publications::Article&mid=8F3A7027421841978F18BE895F87F791&tier=4&id=8E190FB2D746436AB982581C3892E0A1

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Surprise! study shows americans hate Offshore customer service

August 30th, 2010

While the outsourcing of jobs has long been a source of frustration for Americans, nowhere has that ire been more obvious than in customer service. But have you noticed fewer of your customer-service calls being routed to someone overseas recently? It seems that companies are listening.

CFI Group has released its annual Call Center Satisfaction Index report. It finds that just 9 percent of consumers had their customer-service questions fielded by offshore agents. That’s a decline from 15 percent in 2008.

“The decline in offshore call centers shouldn’t come as a surprise,” said Sheri Teodoru, CFI Group’s CEO. “Offshore agents not only serve as fodder for late night comedy sketches, they’re a painful reminder that American jobs continue to be outsourced during a period of high unemployment.”

And while that’s true, dissatisfaction with foreign help is most likely the biggest driving factor behind moving call centers back to the States. CFI’s survey shows call satisfaction is just 58 out of 100 for calls handled by offshore agents, while 79 out of 100 for CSRs based in the U.S. Satisfaction with the IRS – 55/100 – ranks almost as high as satisfaction with foreign agents.

“If a customer hangs up mad, it isn’t the agent they are going to blame, it’s the company that put them in that position in order to save a buck by sending their call overseas,” warns Teodoru.

The study says customers’ biggest frustration with overseas calls is the language barrier. U.S. agents are 34 percent more likely to fix your problem on the first call than those handled out of the country.

Service providers should consider two factors when deciding whether to put a call center offshore, Teodoru said. One, how often customers will need to use the call center, and two, the level of stress likely to be involved in the call.

“It’s one thing to go offshore to handle simple balance inquiries, but it’s quite another when success or failure in solving a software problem determines if your customer is able to meet the deadline for a proposal or get a term paper in on time,” said Teodoru.

Source:http://www.phoneplusmag.com/news/2010/08/surprise-study-shows-americans-hate-offshore-cust.aspx

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Internet marketing services made easy

August 30th, 2010

Going by the simple definition of Internet Marketing Services, it is an underlying key to your website promotion. In today’s fast running world, no one has enough time to sit back to view each and every detail of your product and services. Standing out in today’s hyper-competitive online marketplace is not an easy task. Here is when Internet Marketing Services techniques unveil their potential. Internet Marketing Services teach you to leverage ways by which you can provide your visitors with exactly what they are searching for.

Undoubtedly, one wants to avail the Internet Marketing Services solutions that are affordable as well as convenient to follow up for the future. Today, services available by proficient Internet Marketing Services consultants have made it possible thereby enhancing your online presence and satisfying you on all counts. Indeed, you can get your Internet Marketing Services solutions customized depending on your requirements. This further helps you give your marketing materials their own personalized identity. A quick search in any leading search engines for an Internet Marketing Services consultant or an Internet Marketing Services company leads to a tremendous number of possible alternatives.

There is a growing buzz about outsourcing internet marketing services to Online Internet Marketing Services deals with both technical and advance ways to get a website requisite visibility by ranking higher in the listings. Though anyone can start with employing the SEO procedures seeking the advice of Internet Marketing Services Company or Internet Marketing Services consultant ensures you the necessary expertise. However, never rush the process and be patient enough to compare the offerings of the different internet marketing companies. Be wary of companies that try to hook the customers with outrageous claims of providing them with overnight success.

Source:http://www.booshnews.com/2010/08/30/internet-marketing-services-made-easy/

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