Posts Tagged ‘TCS’

Councillor defends Enmax outsourcing

October 30th, 2014

City-owned utility Enmax needs to be able to compete on the same playing field as other corporations, even if that means outsourcing dozens of local jobs, said a city councillor Wednesday.Outsourcing51

Coun. Peter Demong — one of two councillors who sits on Enmax’s board of directors — told the Herald he understands why some Calgarians would be opposed to the idea of a taxpayer-owned company sending local jobs overseas. Enmax informed its employees last Friday that it will be outsourcing 38 back-end technology support jobs to Tata Consultancy Services (TCS), a massive multinational company headquartered in Mumbai, India.

But Demong said that as a wholly-owned subsidiary of the City of the Calgary, Enmax needs to have the ability to operate in the free market and generate profits.

“We can’t hamstring them by saying ‘You have to do this, you have to do that,’ ” Demong said. “We have to allow them the same freedom and ability to compete as any other competitor in that industry.”

TCS, with annual revenues of $13.4 billion and over 300,000 IT consultants working in 46 countries, is one of the world’s largest IT outsourcing firms. Enmax has said it is making the switch to improve efficiency and also to provide better data security for its customer service and billing operations.

Demong added TCS has much-needed expertise as Enmax looks to improve its technology applications.

“It’s very difficult to find that expertise in Canada or even North America,” he said. “There are very few corporations or companies that specialize in this kind of thing.”

The news of the outsourcing was met with dismay by some Enmax employees as well as the union that represents 17 of the affected workers.

“Good work gets you what? Your job sent offshore? There’s not a lot of loyalty there,” said CUPE Local 38 president Peter Marsden on Tuesday.

But an Enmax spokesperson said the majority of affected employees are being redeployed to other positions within the company, though a handful have chosen to take severance or retirement options. Enmax also emphasized that while the outsourced work will be done by TCS workers in both Canada and India, no “front-facing” positions are involved in the move. Customers who contact Enmax will still speak to a local customer service representative based in Calgary.

Coun. Brian Pincott, the second city councillor with a seat at Enmax’s board, said he was unaware of the outsourcing until contacted by the Herald this week. He said he doesn’t have a position yet, but will “undoubtedly” be seeking more information about the decision.

The outsourcing is expected to be complete by the end of November.


How’s TCS seeing the Digital future?

October 28th, 2014

The emerging technologies are defining the future of almost the whole tech industry and all the IT & Tech players are striving to build their space in the future tech world. Outsourcing34

The largest Indian IT services company Tata Consultancy Services (TCS) has a clear vision for the future of transforming technologies and the industry. TCS is expecting digital platforms such as Big Data, Cloud and Mobility solutions to bring in cumulative revenuers of more than $5 billion in the upcoming years.

Earlier, TCS shared that it is expecting to do $5 billion growing business in the next three to four years on the digital opportunity.

“The way to see it is that, when originally I said so, I said that over the upcoming three to four years, we’ll do $5 billion cumulative. But now, I think we’ll do far beyond that on a cumulative sense,” said N Chandrasekaran, CEO & MD, TCS.

Its run rate won’t touch $5 billion mark, but it will surely touch a few billion dollars, he added.

The opportunity is enormous as much of the ADG work that’s getting replaced or being rationalized is moving towards digital, said Chandrasekaran.

“Most of the infrastructure contracts are coming up from the outsourcing of infrastructure for maintaining the services levels in a model of managed services, but with transformation thing, to move to the cloud infrastructure,” he added.


TCS sees digital services as over $5-bn opportunity

October 27th, 2014

Country’s largest IT services firm Tata Consultancy Services (TCS) expects digital platforms like cloud, Big Data and mobility solutions to bring in cumulative revenues of over $5 billion in next few years.Outsourcing34

Earlier, the Mumbai-based firm had said that it expects to do $5 billion cumulative business over the next three to four years from the “digital opportunity”.

“The way to look at it is that, when I originally said it, I said that over the next three to four years we will do $5 billion cumulative. But now, I think we will do much more than that on a cumulative basis,” TCS CEO and Managing Director N Chandrasekaran told analysts.

The run rate will not touch the $5 billion mark but it will definitely touch a few billion dollars, he added.

He said the opportunity is huge as most of the ADM work that is getting replaced or rationalised is moving into digital.

“Most of the infrastructure contracts come up with outsourcing of infrastructure to maintain the service levels in a managed services model, but with a transformation component to move to cloud infrastructure,” he said.

And commoditised applications, when they are transitioned, customers are willing to look at application platforms which are cloud-based, he added.

“So, all these three facts will definitely move things to Digital,” he said.

Chandrasekaran, who recently got a five-year extension, said at the announcement of the firm’s second quarter results that TCS is contemplating whether to disclose numbers from the digital technologies stream.

For the July-September quarter, the Mumbai-based company posted 13.2% jump in its net profit at Rs 5,244 crore as against Rs 4,653.9 crore in the year-ago period.

Revenue jumped 13.5% to Rs 23,816 crore in the second quarter ended September 30 as compared to Rs 20,977 crore in the corresponding period of last year.

However, on a quarter-on-quarter basis, net profit was down by 5.8%, but revenue grew 7.7%.


Indian IT firms expected to be more acquisitive going forward: Peter Bendor-Samuel

October 24th, 2014

Peter Bendor-Samuel,  founder & CEO of management consulting and advisory firm Everest Group is one of the few global consultants who have been watching the Indian IT outsourcing landscape quite closely. In an interview with Bibhu Ranjan Mishra , he talks about how the Indian IT services firms have now reached a level of maturity when they are expected to be more acquisitive. He also talks about how Tata Consultancy Services (TCS) has been able to differentiate itself from rest of the pack backed by consistency in strategy and execution. Edited excerpts:Outsourcing37

Recently we saw Cognizant, an offshore-centric IT services company showing rare aggression BY acquiring US-based healthcare solutions provider TriZetto for a whopping $2.7 billion. What does it mean for Indian IT services companies?

It (Cognizant’s acquisition of TriZetto) is really going to change the competitive dynamics. But there is no doubt that companies like Infosys and TCS can do it because they have got great balancesheets to do these kinds of things. My guess is they will (do it). This is time for the industry to consolidate and this is an appropriate time for Indian heritage firms to step up their inorganic growth pursuits.

You have been tracking the Indian IT services companies quite closely for long. Are you seeing any change in the way these companies operate now as compared to few years ago?

Clearly, the Indian IT services majors are a matured lot now. They have got much more seasoned leadership. Look at TCS; it has a very seasoned and matured leadership team, very strategic in operation. They are riding a huge wave. They are running down the hill. I can say that no one else at the moment has that kind of capability. The next step for them is to be acquisitive.

How has TCS managed to leapfrog the rest of the peers?

For TCS, much has to do with their leadership team. From the early days when they were about an in-ward focused company, TCS was among the earliest ones to take a customer-centric view. TCS thought about value to clients whereas Infosys continued to focus on maintaining high margin. So, TCS was more forward looking and more consistent in their approach. I think Infosys struggled with that. They (Infosys) were too much focused on growth and profits, and customers did not agree.

But TCS has now improved its profit margins to one of the industry leading?

That’s true. But just think how they are doing it? From the very beginning, Infosys was focused on making a margin play whereas TCS became a low cost producer. They (TCS) drove huge investments in labour pyramid to make it flatter and more efficient. They invested more in automation and productivity tools. I think the other aspect is, in this business scale helps. So TCS was able to benefit from the scale advantage. It is particularly important in two aspects. They were able to get large wallet share in big clients while they were able to price lower than Infosys.

With Vishal Sikka at the helm, people say perhaps Infosys is going to make a much larger product play now that before. What is your view?

I think they will unlikely do so at this stage of their services business. They have to do significant intellectual property (IP) acquisition. Infosys has a huge capacity to do that. They have got a great balance sheet and the right structure. They have got a separate organisation which they can run differently for products. I like that structure. Putting the investment to the product side makes a lot of sense. I think that will be a very attractive strategy to look for.

What are the key changes that you are seeing at Infosys after the joining of Vishal Sikka?

I think he is still trying to have the feet on the ground. He has met many clients. But these are still early days. I think his next step will be get talents. I won’t be surprised if he does not get talents from outside. It is not that Infosys does not have enough of them inside, but more so to drive the kind of changes he wants to. I would encourage him to bring in non-Indian talents. Infosys needs to do with multi-cultural aspects as it is very Indian-centric now.

What are your view about Wipro and HCL Technologies?

There is no doubt that Wipro has become a much aggressive company, led by T K Kurien. Wipro is competing in the multi-tower transactions in domains which used to be the focus of companies like IBM and Accenture earlier. So, they are certainly seeing a lot of momentum right now. As far as HCL is concerned, while they are very much focused on infrastructure services, they need to strengthen their applications and BPO offerings.

Beyond these four companies, any other companies that come to your mind who can be the challenger in the IT services space?

The guy you should keep an eye on is Virtusa – they are very aggressive, very strong in digital; they are quite well-positioned to take advantage of the new technologies. They are growing very fast. So also is Syntel; they are growing very fast backed by a very aggressive management team. Syntel’s success lies in their ability in turning some key accounts to very large accounts. Then there are companies like Mindtree, but I think they have really to figure out how to differentiate in a market where scale really matters.


Gulf between Infosys & TCS narrows in September quarter

October 22nd, 2014

Infosys, India’s second-largest IT services exporter, has narrowed the gulf with its rival Tata Consultancy Services (TCS) in certain growth parameters like organic growth and operating profit margins in the just concluded September quarter, setting the stage for an interesting battle between the two Indian IT majors.Outsourcing34

TCS has been consistently maintaining a definite lead over Infosys in all the key metrics like revenue, profit, OPM, attrition rates and there were no signs of any closure of the gap between the two in the past many quarters. However, at the end of second quarter of FY15 the revenue growth reported by Infosys was 3.1% while it stood at 3.6% for TCS, without taking into account the inorganic revenue from the buyout of its stake in its venture with Mitsubishi. In the same vein, the gap between the two in terms of operating profit margins (OPMs) closed down to just 0.7% when compared to 1.2% in the preceding sequential quarter.

The surprising aspect in this quarter was the differing performance by Infosys and TCS with regard to market expectations. Infosys, which positively surprised the markets with its second-quarter performance, also received the boost with the presence of new CEO, Vishal Sikka, who is also the first non-founder to head the company providing an indication of the way forward for the company. As BNP Paribas, a brokerage house in its note following the results, said, “The new CEO’s strategy is aimed at transforming Infosys into a ‘next-generation’ services company, more details of which are due by April 2015. Infosys believes a successful shift could mean revenue growth of 15-18% and an EBIT margin of 25-28% in the long term, which are significantly higher than current levels. “

Sikka during investors calls post the results spoke about the increasing use of automation, artificial intelligence by Infosys while bringing new paradigm in terms of design thinking and reskilling of their employees. There are enough strong indications that Infosys would be able to achieve its revenue growth guidance of 7-9% for FY15.

However, it would be a long haul for Infosys to match up with TCS, as the latter over the last two years has consistently maintained a very steady growth rate outperforming the industry benchmark. Today, the revenue gap between Infosys and TCS for the second quarter of FY15 stood at $1.7 billion while the net profit difference being $361 million. At one point of time though Infosys had lower revenue than TCS, its OPMs and profit were much higher.

Industry observers say that TCS has set the pace for others in the Indian IT industry. Pradeep Mukherji, president, Avasant, an IT outsourcing advisory firm, said, “TCS is one of the most robust companies in terms of their depth in leadership, range of offerings and the extent of geographic reach. Their DNA is completely different.”


TCS slumps nearly 9 percent, earnings miss estimates

October 20th, 2014

Tata Consultancy Services Ltd(TCS.NS), India’s biggest software services exporter, posted a 13.6 percent rise in quarterly net profit, but missed analyst estimates on weakness in outsourcing demand in Latin America and in some industrial sectors.Employees of Tata Consultancy Services (TCS) work inside the company headquarters in Mumbai

TCS closed down 8.85 percent on Friday, marking its biggest single-day fall since May 2009 after disappointing earnings while sequential U.S. dollar revenue growth also lagged estimates.

The TCS earnings announcement came after market hours on Thursday.

TCS is part of a $100 billion-plus Indian outsourcing sector that generates about 90 percent of its revenue from providing services such as IT network installation and the development of software applications for overseas clients.

The company has been growing at a faster pace than its local rivals Infosys Ltd (INFY.NS) and Wipro Ltd (WIPR.NS) in the last couple of years, helped by a stable management and its focus on emerging economies that are stepping up spending on IT services.

“The expectations from Tata Consultancy were very high after Infosys posted strong numbers, so the company missing estimates has come as a disappointment,” said Sarabjit Kour Nangra, vice president of research at Mumbai-based Angel Broking.

“But I don’t see any concern about TCS’s short-to medium-term growth outlook because the main operating metrics like client additions and operating margins are healthy. The outlook for outsourcing demand is also strong.”

Infosys, India’s second-largest IT services exporter, last week posted a forecast-beating 28.6 percent rise in quarterly profit and maintained its forecast for sales growth for the year ending in March, meeting analyst expectations.

During the quarter ended Sept 30, TCS made a profit of 52.88 billion rupees ($854.46 million), up 13.6 percent from a year earlier but below the average analyst forecast of 53.84 billion rupees, according to Thomson Reuters data.

Sales of the company, which counts Cisco Systems Inc (CSCO.O) and Hewlett-Packard Co (HPQ.N) among its clients, rose 13.5 percent to 238.2 billion rupees, which also fell short of analysts’ estimates of 246.6 billion rupees.


Nomura said in a research note that the below-expected sales growth in its fiscal second quarter would make it tough for TCS to meet its guidance that the revenue growth this fiscal year would be better than last year’s 16.2 percent rise.

TCS Chief Executive N. Chandrasekaran on Thursday blamed the earnings expectation miss on an unexpected growth slowdown in Latin America, which had previously been a growth driver among its emerging markets.

He said TCS, part of the salt-to-steel Tata conglomerate, was “positive about the future” as it shifts towards higher margin services including digital technologies like mobile applications and cloud computing.

TCS expects these services to generate at least $5 billion in sales in the next five years. Revenue from digital services at present makes up less than 10 percent of the company’s annual revenue, which was $13.4 billion in the last fiscal year.

“We are in the growth mode and are pretty positive about the future,” Chandrasekaran said, adding TCS sees a strong outsourcing deal pipeline and stable pricing for its services in the next fiscal year.

Separately, TCS also said on Thursday its board had approved a merger with subsidiary CMC Ltd (CMC.NS), which gets bulk of its business from the local market. TCS already owned about 51 percent stake in CMC.


Tata Group consolidates IT business, CMC to merge with TCS

October 17th, 2014

Tata Consultancy Services (TCS), the flagship software unit of the Tata Group, is merging the listed CMC with itself as part of the group’s renewed efforts to consolidate its IT businesses under one single entity. This will be the outsourcing giant’s biggest merger deal after it amalgamated Tata Infotech with itself in 2005, the first sign of the group’s attempt to combine its software services businesses housed under different entities. The other IT companies within the group are the listed Tata Elxsi, in which the group holds 45%, and the closely-held Tata Technologies.Outsourcing29

Tata group acquired CMC through the government’s divestment programme in 2001, when TCS was a division of Tata Sons, the main holding company of the conglomerate. TCS became a standalone company just before it went public in 2004 and at that time the group’s holding in CMC was transferred to TCS. Since then the two companies, although in similar businesses, have remained as separate entities. At present, CMC has revenues of over Rs 2,000 crore and employs about 6,000 people.

Over the years there were whispers of CMC merger but TCS had dismissed those talks as market speculation. On Thursday, the $13-billion IT major announced it is consolidating CMC’s operations in a single company with a swap ratio of 79 TCS shares for 100 CMC shares. TCS holds 51% in CMC which has a market capitalisation of Rs 6,628 crore and the merger, subject to regulatory approvals, will see Tata Sons’ stake in TCS go down marginally to 73.4% from 73.9% now. The valuation for the deal was done by BSR & Associates, a unit of KPMG.

N Chandrasekaran, CEO & MD, TCS, said that TCS does significant work with CMC and the merger will boost its domestic presence. However, in terms of numbers there won’t be any change as CMC’s earnings are reflected in TCS’ consolidated figures. The merger will rationalise cost structure and lead operational efficiency, particularly in marketing of services, Chandrasekaran said, adding that there will not be much savings on costs. The new role for R Ramanan, CEO &MD, CMC, will be known in the coming months.

CMC (formerly Computer Maintenance Corporation) started operations in 1975, and it was only three years later when IBM wound up its operations in India under pressure from the then Morarji Desai government, CMC took over the maintenance of IBM installations at over 800 locations, which gave the company a strong foothold in then nascent IT business in the country. In 2001, in a hotly-contested divestment programme under the BJP-led NDA government, Tata emerged as the successful bidder among 15 which included then global IT giants Compaq and HP, and also homegrown majors like Wipro, Reliance Industries and Aditya Birla group.


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