Posts Tagged ‘TCS’

Good times return for Indian IT workers

March 7th, 2010

Indian software engineer Prithvi Sen has a spring in his step after getting re-hired by the country’s flagship outsourcing industry,Hiringwhich is shaking off the effects of the global recession.

“I was unemployed and it was tough, but I’ve got work again,” said the 26-year-old Sen, who landed a job recently with a small outsourcing company in India’s high-tech hub of Bangalore.

Sen is benefiting from a hiring wave by India’s outsourcing sector which is set to increase recruitment by nearly 70 per cent in the next financial year, according to the National Association of Software and Services Companies (Nasscom).

India’s big three outsourcing companies — Tata Consultancy Services (TCS), Infosys and Wipro — all have plans to boost hiring sharply in the coming financial year.

Source:http://economictimes.indiatimes.com/news/news-by-industry/jobs/Good-times-return-for-Indian-IT-workers/articleshow/5653383.cms

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India’s Infosys plans wage hikes in april

March 4th, 2010

Infosys Technologies (INFY.BO), India’s No. 2 IT services exporter, plans to raise wages for all its staff by 8-12 percent in April on a rebound in demand for outsourcing services, media reports said on Thursday. Infosys and its rivals such as Tata Consultancy Services (TCS.BO) and Wipro (WIPR.BO) had put off their annual wage hikes in April last year as global recession crimped investments on technology services by their clients.

Technology

Nasdaq-listed Infosys (INFY.O) announced wage rises in October last year for this fiscal year ending in March.

“Yes, we are considering a wage hike in April. We expect business to be normal in the coming year and as in a normal year, we give hikes every April,” the Economic Times quoted an Infosys spokeswoman as saying to its TV channel ET NOW.

“The hikes will be across the board,” she said.

A spokeswoman for Bangalore-based Infosys was not immediately available for comment.

Business Standard newspaper said, without quoting sources, Infosys was planning 8-12 percent wage hikes in April.

It said outsourcing firms such as Tata Consultancy and Wipro were also planning salary increases between 8 percent and 12 percent for the financial year beginning in April on improved business environment.

Wages at Indian software companies had been rising by 10-15 percent before the slowdown, as outsourcers struggled to keep staff from being poached by global rivals such as IBM (IBM.N) and Accenture (ACN.N) who hire by thousands in India. High wages crimp the profit margins of the export-driven IT services exporters.

Source:http://www.reuters.com/article/idUSSGE62303520100304

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TCS wins 600 million pounds, 10-year UK govt deal

March 3rd, 2010

The country’s largest software maker by revenue Tata Consultancy Services Ltd (TCS) has won a 10-year, £600 million (Rs4,122 crore) contract to set up and maintain the information technology (IT) system for the UK’s national pensions scheme.

The country’s Personal Accounts Delivery Authority, the administering authority for the scheme, said on Tuesday that the contract, which can possibly be extended for another five years, would be signed later this month.

Mint had first reported on 16 December that India’s largest software services firm was the only company left in the fray for the new pension scheme contract.

This is the largest public sector contract that any Indian IT firm has won in the UK and is expected to further open up opportunities in the £10 billion public sector technology outsourcing market in that country currently dominated by European IT firms.

“It is certainly a major win for TCS, and a sure sign that the appetite for global delivery is changing in the UK public sector,” said John O’Brien, analyst at Ovum, a UK-based technology researcher that tracks local IT services. Other Indian vendors that already have significant presence in the UK, such as HCL Technologies Ltd, Infosys Technologies Ltd and Wipro Ltd, would be in a strong position to benefit from the profile that this win will generate, he added.

Other large UK public sector deals TCS has won in the recent past include a $150 million (Rs690 crore today) contract in November from local government authority Cardiff Council and a £55-million deal with UK’s Child Maintenance and Enforcement Commission, which was signed in April.

Source:http://www.livemint.com/2010/03/02230241/TCS-wins-600-million-pounds-1.html

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Outsourcing to India: Europe plays strictly by the rules

February 24th, 2010

European outsourcing customers prefer contract staff and local delivery, as per a latest Forrester study. Western Europe, which accounts for nearly $6.8-billion worth of India’s software exports, follows strict local labour rules and plans to avoid any move that could be viewed as anti-social, according to research firm Forrester.

After interviewing more than 30 vendor and user companies including Accenture, Capgemini, HP, IBM, Infosys, Tata Consultancy Services (TCS) and Wipro, Forrester reported that while global players such as ABN Amro leverage Indian providers for their global IT development and support requirements, Continental European companies send very little or even no work to India.

While Germany showed relatively solid growth in the past two years, locations such as France, the third-largest European IT services market after the UK and Germany, has sent less than 2% of its overall IT services budgets to India. This is even as Indians service providers offer the lowest rates and offshore scale.

Factors including organisational structures heavy on senior staff, historic preference for staff augmentation and traditional unwillingness to let work go off-site make offshoring from Continental Europe a peculiar market that has eluded almost all service providers Indians, regional Europeans, and even multinationals.

Companies in Western Europe aren’t in a hurry to cut costs by outsourcing overseas. Instead, their top priority is to be well integrated with the local social fabric, which includes avoiding cutting jobs in their countries, and adhering to local labour rules and other norms.

Indian companies, too, have been relatively inflexible in their approach in Europe. For instance, Infosys’ Poland facility (primarily for finance and accounting services) show how top Indian firms tend to limit their focus to select markets and offer narrow capability in one or two service lines. Moreover, they prefer to manage the staff themselves, and offer delivery from offshore locations.

Besides, most Indian firms see a challenge in ramping up onshore and nearshore resources as it directly impacts their bottom line. To capture more work in Europe, Indian outsourcers are making several moves and investments to become more relevant to markets such as Germany, the Netherlands, the Nordics, and Switzerland.

They are further recruiting local country-level or practice-level leadership, ramping up and opening new nearshore centres, starting language and cultural training centres offshore to train delivery staff and tweaking business models to accommodate lower offshore ratios, the report said.

Global delivery service firms such as Siemens IT Solutions and Services have been using Indian resources for low-cost labour for more than a decade. But, most Continental clients are still taking a cautious approach toward offshoring and show only a moderate growth of offshore initiatives.

Traditionally many believed that European firms typically prefer to send their jobs to nearshore locations such as Eastern Europe for the cultural proximity and similar time zones. However, the report revealed that more than 60% of European firms intend to send their work to India.

Source:http://economictimes.indiatimes.com/infotech/ites/Outsourcing-to-India-Europe-plays-strictly-by-the-rules/articleshow/5609881.cms

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Mega Deals: $1 billion outsourcing contracts may come to India

February 23rd, 2010

Large outsourcing contracts worth up to $1 billion look set for a comeback this year, as companies from segments like retail, banking,telecom and utilities, apart from government bodies, seek to cope with renewed demand for their services and also lower their operational expenses.

Outsourcing experts and industry officials told ET last week that auto customers too are looking to award large contracts for managing their business and IT systems this year. British Petroleum’s IT contract worth $1.5 billion awarded to Indian vendors TCS, Infosys and Wipro early this year was one such mega deal.

There are several such projects lined up in the country’s power sector as well, said Everest Group country head Gaurav Gupta. “Governments in the US and other western markets tend to account for a big chunk of mega deals, but Indian companies are not strong contenders,” he said, adding that large deals for Indian companies are typically in the range of $50-100 million, though some Indian IT services vendors currently have some mega outsourcing contracts in the pipeline.

Meanwhile, the US has seen its share of total contracts awarded steadily decline over the past five years. Europe is seen as the big gainer as the UK, France, Netherlands and Switzerland have brought the overall European tally to reasonable levels. Experts say the resurgence of mega deals may throw open more job opportunities in the sector. “Deal pipeline has picked up and 2010 is certainly a strong year compared with 2009,” said Sid Pai, managing director, global sourcing advisory firm TPI.

The latest TPI Index shows that almost $25 billion worth outsourcing contracts were awarded in the fourth quarter of 2009, up 47% over the third quarter. Each of these three large industry verticals, including financial services, manufacturing and telecom, saw sequential growth of 33%, 76% and 24%, respectively, in the second half of the previous year. In 2009, almost 70% of all broader market contracts were valued at under $100 million in total contract value worldwide.

“We see both large and small deals coming back to the table. Although the traditional verticals like telecom, financial services and manufacturing have gained volume, it has been observed that new verticals like retail, media and entertainment, healthcare are also driving growth,” said Suresh Sundaram, HCL Technologies global head for marketing and strategy. He added that sectors like public services and energies and utilities and geographies such as Continental Europe, Asia and Latin Amercia should be the ones to watch for in the long term.

Clearly, the trend of mega deals has picked up globally. Some big IT outsourcing contracts signed globally early this year include $1.2-billion deal between Deutsche Post DHL and T-Systems, Ian, Evan & Alexander Corp selected for Federal Aviation Administration contract worth $2 billion and the deal between IBM Corp for Essex County Council worth $4 billion signed in December last year.

“While mid and large sized deals will continue to be the key drivers, in terms of mega deals, there is pent up demand since late 2009. Also,suppliers and contracts are being consolidated that explain the resurgence of big deals this year,” said outsourcing advisory firm EquaTerra global sourcing consultant Uday Parmar. He said manufacturing sector which saw decline in annual contract value in 2009 may witness more such deals as the world gets out of recession.

Source:http://economictimes.indiatimes.com/infotech/ites/Mega-Deals-1-billion-outsourcing-contracts-may-come-to-India/articleshow/5605000.cms

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India’s Wipro heads for cloud computer era

February 22nd, 2010

At Bangalore based Wipro Technologies, India’s third largest information technology outsourcing company, an important experiment is under way.

About 500 employees are hooked up to a central computing “cloud” a collection of shared servers and software in a pilot programme to study the potential of a trend that could change the way the outsourcing industry works.

The pilot found that, whereas in the past, an employee at an outsourcing company might take about 43 days to set up a new project, including sourcing servers and hiring staff, it can take about 36 minutes to set up on a cloud network, says Girish Paranjpe, Wipro co-chief executive. With just a password, all the necessary computing power and software is available on the cloud.

“The potential is huge,” says Mr Paranjpe.

Cloud computing in which customers ultimately buy computing power and services and applications over the internet from a third party is poised to become the new battlefield between Indian and global IT outsourcing companies.

Indian groups Tata Consultancy Services, Infosys Technologies and Wipro, lead an industry that expects to report revenue from services exports of $56bn by March 2011, up 13 per cent on a year earlier. Opposite them is the global outsourcing sector, including US-based IBM and Accenture and France’s Cap Gemini.

Until now, the typical customer of these firms has kept much of its IT hardware in house and bought and maintained its own software. Within large companies, different divisions will have their own servers and hardware, leading to duplication and an excess of computing power across the organisation.

Wipro calculates that because of this the world’s servers are running at only 27 per cent capacity.

With cloud computing customers purchase computing power and applications on a pay per use basis. This is much like how a consumer uses electricity, paying only when the lights are on.

Mr Paranjpe calculates that cloud computing can increase server usage to 75 per cent of capacity. Others say it can reduce computing costs for companies to a tenth of their former levels.

For India’s computer services companies, cloud computing offers a chance to capture a client’s entire IT budget and a large part of their business process work, for instance, their billing and customer relationship management functions.

“It’s a huge opportunity you’re already managing the software, data and infrastructure of your clients,” said Pramod Bhasin, chairman of Nasscom, India’s outsourcing industry body. “Now you have a far greater ability to provide that on a much cheaper level to [parts] of the world which today remain underserved for IT.”

But to capture this business, outsourcing companies need strong consultancy practices to work with the chief executives of their customers.Western groups have an edge over their Indian rivals because of their large better established consulting divisions.

Cloud computing’s rise is fuelling consolidation in the global industry. Dell’s $3.9bn acquisition of Perot Systems last year married hardware with consultancy services. Hewlett-Packard paid $14bn for services business EDS in 2008.

India’s outsourcing companies, minnows compared with their international peers, might be forced to think about consolidation. So far most, like Wipro, are experimenting only with internal clouds.

“The private cloud computing solutions are working very well but there is still a long way to go in the public cloud computing domain to address data security and privacy,” says Kumar Parakala, global head of sourcing advisory at KPMG.

Source:http://www.ft.com/cms/s/0/78be97c0-1f52-11df-9584-00144feab49a.html

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BUDGET VIEW: India’s IT industry seeks tax sop extension

February 19th, 2010

India’s export-driven IT sector has sought an extension of a key tax benefit scheme to beyond its 2011 deadline in next week’s federal budget, which industry players say will help small and medium technology companies.

The software industry wants units in software technology parks or STPIs to be treated at par with special economic zones or SEZs, which are duty-free economic enclaves where units can claim tax breaks for longer than 10 years, besides other perks. “One of our demands is that STPI units get the same benefits as SEZ units keeping in mind the small and medium enterprises,” said Som Mittal, president of National Association of Software and Services Cos (NASSCOM), a software lobby.

“Large companies are already in the 21-22 percent tax bracket so they will not be impacted by the extension of the STPI scheme. There will be no loss to the exchequer too as these big companies are paying these taxes,” Mittal said.

The government had introduced the Software Technology Parks of India (STPI) scheme in 1991 to encourage software exports, which helped make India one of the world’s leading hubs for software and business process outsourcing.

In its budget last July, the government had extended tax benefits for units in STPI by a year to March 2011. Units set up in these parks are eligible for a 10-year tax holiday, besides other perks.

Mid-cap companies such as MindTree and HCL Technologies Ltd are likely to benefit from the extension, said Harit Shah, technology analyst with Karvy Stock Broking. “We expect a further extension in light of the fact that the industry has just recovered from a severe global slowdown, with mid-sized IT companies, in particular, bearing the brunt of slowing order flows,” Shah said.

EDUCATION SOPS

NASSCOM has also asked the government to increase its outlay for education and e-governance schemes, including the Unique Identification (UID) project.

A financial crisis in the United States, which accounts for more then 50 percent of India’s software exports, saw the sector’s revenue growth slow to 16 percent in 2008/09 from the 20-percent clip of the pre-Lehman crisis years.

Earlier in the month, NASSCOM lowered its forecast by 7-8 percent for India’s software and services exports for 2010/11 to $56-57 billion. It expects revenue in the sector, led by top outsourcers Tata Consultancy Services, Infosys and Wipro, to hit $49.7 billion this fiscal.

Source:http://economictimes.indiatimes.com/infotech/software/BUDGET-VIEW-Indias-IT-industry-seeks-tax-sop-extension/articleshow/5591941.cms

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Hitachi data systems announces CMC as gold partner

February 11th, 2010

Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd. (NYSE:HIT) and the only provider of Services Oriented Storage Solutions today announced Gold Partnership with CMC Ltd., a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (TCS Ltd.), one of the world’s leading information technology consulting, services and business process outsourcing organisations. This partnership will help enterprise customers avail vertical specific storage solutions platforms along with delivery of integrated approaches that meet high quality and reliability.

Mr. Vivekanand Venugopal, Vice President & General Manager, India, Hitachi Data Systems said, “This alliance with CMC will help both organizations design, develop and successfully deploy complex storage Infrastructure solutions in the Government and Defense sectors. CMC’s enviable track record, end to end solution capability, extensive domain knowledge and technological competencies provide synergies to leverage HDS Innovative Storage Technologies. These synergies will translate into significant cost and operational savings for our customers”.

Mr. Prabhat Mittra, Global Alliances Head, CMC said, “We are excited to be a Gold Partner and will invest in Hitachi’s certification and training. Their technology coupled with CMC’s strong market presence, system integration skills and high technical competence will help address the customer requirements with specific application and technology based storage solutions”.

Hitachi Data Systems’ ‘Gold Partner’ league is for solution providers with specified product, technologies or solutions. These partners have vertical specific/ platform specific approach to selling storage with key specialization in areas like healthcare, rich media, finance/ banking, government etc.

Under this program, partners have the right to use the Hitachi TrueNorth Channel Partner Program along with access to marketing and sales support, packaged solutions campaigns and lead generation programs. They can also avail Hitachi Data Systems’ Executive Briefing Center for prospect and customer briefings.

Hitachi’s TrueNorth Channel Partner Program has been awarded 2009’s Five-Star Partner Program Guide Certification by Everything Channel, a US based company specializing in accessing, enabling, managing and accelerating technology sales channels. The award acknowledges Hitachi Data System’s’ commitment and strength for its reseller partner programs which include IT integrators, technology solution providers, and consultants.

Recognized as a best-practice, industry-wide, this program offers rich incentives, tools, and resources and has been instrumental in increasing partner profitability and driving Hitachi Data Systems revenue since its launch in 2004.

Source:http://www.indiaprwire.com/pressrelease/computer-electronics/2010021143381.htm

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IT firms plan new strategies for 2010

February 11th, 2010

Coming out of the shadow of a global slowdown, Indian information technology service providers are preparing themselves for the road ahead by reviewing strategies of the past years and taking note of recent advancements.

India’s  second largest IT company, Infosys Technologies, for instance, has narrowed on the new areas to drive its growth.

Emerging markets is clearly one. It has identified seven themes that include technologies like cloud computing; smart organisations that drive efficiency by using collaboration; specific industry verticals like health care and banking; and sustainability.

“We have been working on some of these aspects over the last two years and we are seeing better clarity now. These are large teams in which we have invested large amounts,” Kris Gopalakrishnan, Chief Executive Officer, Infosys, told Business Standard at the Nasscom Leadership Forum in Mumbai  on Thursday.

Despite this, he remains cautious. “While we are watchful, I feel the worst is behind us. As an industry, our model is established today. Our market shares are good. Investment in technology will continue to grow globally by 4–5 per cent. From an Infosys point of view, our endeavour has been to be part of that growth and match the industry growth, and we will continue to drive that,” he added.

The industry has begun investing heavily in manpower development, with an average training period of three to four months for fresh recruits and additional training over the employee cycle.

Companies are also set to hire again in 2010. Direct employment by the country’s IT industry is expected to be 2.3 million by March 31, with 90,000 jobs added during the current financial year.

But, they also feel just adding to headcount is no longer enough. Growing this way (termed linear) could pose formidable challenges over the next few years.

Hence, HCL , Tata Consultancy Services , IBM, Infosys, Satyam , Wipro , Genpact, and NIIT  are among those who had implemented a host of non-linear initiatives like the reuse of assets and codes, the creation of templates and intellectual property and the use of platform BPOs.

The concept has been around for over a year, and the platform model is also known as software as a service for BPO.

These initiatives are paying dividends by increasing companies’ operating margins per employee, while simultaneously reducing capital expenditure for their clients, according to analysts.

Platform BPO, for instance, involves a bundling of technology, consulting and BPO, and helps in offering models which can be replicated, with some customisation for new customers instead of reinventing the wheel. Around 40 per cent of all IT services are estimated to come as templates. This helps in saving costs.

Others like Raman Roy, CMD of Quatrro, are going after the small and medium business sector to drive business.

“The company has around 4,000 SMEs as clients and expects a 30 per cent increase in business volume this year,” he said. And, that Quatrro can cut through the outsourcing noise with a large base of SMEs as its clients and by selectively focusing on industries.

Others are diversifying their portfolios. Realising that the US financial sector was slowing, which was nearly 80 per cent of Headstrong’s business, Arjun Malhotra, Chairman & CEO, had to take some tough decisions.

“We had a huge bench (staffers with no work) due to our banking clients pulling out last year and that just led to a steep rise in labour costs. We had to cut staff due to clients who had lost money and no longer needed us,” he said. The company is now looking to widen the client base beyond the top 20 banks it dealt with earlier.

The good news, meanwhile, is that with business picking up, bigger deals are back, too. Salil Parekh, CEO (financial services), Capgemini, said it was beginning to look at winning some large client deals.

Source:http://business.rediff.com/report/2010/feb/11/tech-it-firms-plan-new-strategies-for-2010.htm

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Tata Consultancy to add 30,000 staff in FY11

February 10th, 2010

Tata Consultancy Services Ltd, India’s top outsourcer, will hire 30,000 staff in 2010/11 on hopes of increase in demand for services from its overseas clients, a senior official said on Wednesday.

“We have made offers for 14,000 new recruits and we expect to make the remaining soon,” Vice President and head of Global Human Resources Ajoy Mukherjee said on the sidelines of an industry conference.

The new recruits will join Tata Consultancy from the second quarter of the 2010/11 financial year (April-March). The company, part of the Tata Group that spans commodities autos and services businesses, employs more than 130,000 people.

About 70 percent of the new additions would be fresh college graduates and the rest would be experienced engineers, Mukherjee said.

Indian IT firms such as Tata Consultancy and rivals Infosys Technologies and Wipro mostly hire college graduates, as their wages are lower than experience workers.

India’s export-driven software services companies have lifted a freeze on hiring and wage hikes since the past couple of months on a rebound in demand for outsourcing, which had been badly hit by the global recession.

In the current fiscal year, Tata Consultancy has added 24,000 employees.

Source:http://in.reuters.com/article/topNews/idINIndia-46060820100210

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Tata Hacked

February 10th, 2010

The Web site for outsourcing firm Tata Consultancy Services was recently hacked and replaced with a page offering the domain for sale.

“The Washington Post reported that the site had fallen prey to a DNS hijack over the weekend,” according to The Register.

“We called Tata’s office in London to see if staff there could throw any light on the matter,” the article states. “They have yet to call back.”

Source:http://www.esecurityplanet.com/headlines/article.php/3863746/Tata-Hacked.htm

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TCS: Expect discretionary spending to return in 2010 2nd half

February 5th, 2010

Tata Consultancy Services Ltd. (532540.BY) expects discretionary spending on information technology by its clients to come back in the second half of 2010, its chief financial officer said Thursday.

“There is a definite possibility of growth in business volume,” S. Mahalingam told television channel

Source:http://online.wsj.com/article/BT-CO-20100204-702191.html?mod=WSJ_latestheadlines

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Wipro signed on $1 billion worth of projects

February 2nd, 2010

Wipro has signed a master services agreement (MSA) with General electric to bid for nearly $1 billion worth of outsourcing projects fleshed out by different business units of GE every year. This step may help Wipro to stand firmly against rivals Tata Consultancy Services (TCS) and Genpact, reported Economic Times.

Talking to Economic Times, a senior executive at one of the tech firms currently serving GE said, “While it does not in any way guarantee assured contracts, GE is a good account to have for long-term, annuity-based revenues because even if the micro environment is bad, one of the GE units would have something to outsource, offshore.” He requested anonymity because he is not authorized to comment about his company’s customers.

It would be incorrect to say that GE a new customer for Wipro. Even two decades ago, when Jack Welch visited India, Wipro Chairman Azim Premji was one of the first partners to sell Welch’s healthcare products. A person familiar with this agreement said, “Both the companies started healthcare business and an outsourcing alliance later, however, since 2000Wipro has not been doing any significant outsourcing work for GE – in many ways, this is a great comeback.”

However, some experts feel that GE can’t become a large account for Wipro anytime soon. “They may start at around $10-20 million annually, but with so much of competition for the GE business, I am not sure if Wipro would also like it to become big,” said a senior executive at one of the rival firms on conditions of anonymity.

Source:http://live.iencyclopedia.org/2010/02/wipro-signed-on-1-billion-worth-of.html

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Obama Acts Tough on Outsourcing

February 1st, 2010

United States President Barack Obama’s State Of The Union Address announcement to slash taxes to American firms to generate jobs in America instead of outsourcing them is likely to create more problems than it solves, both in the US and overseas, analysts say.

The nature of the business will make it difficult to impose tax penalties on US firms that outsource jobs, according to a survey in India by Asia Sentinel of industry officials, independent consultants and financial analysts.

“This is a really a complex issue as enormous job losses have taken place in the US and it is difficult to quantify the exact tax losses triggered by outsourcing,” John Daval, a New Delhi-based outsourcing consultant, said in an interview. “On the contrary, if Obama’s measures are implemented, US consumers may end up paying higher taxes as service costs will also shoot up. Ultimately, this embargo will have to go, as it also violates the American tenets of free trade and globalization.”

“Rather than impinge on jobs, outsourcing has enhanced the competitiveness of US corporations and created more jobs in the US economy,” Daval added. Even if Obama’s measure is implemented, he says, it is ambiguous how he can achieve his objectives. “How can he be sure that American companies won’t devise ways to outwit his system? For that matter, how will the US administration keep track of the job outflow?”

While many Indian IT firms feel there is no need for panic, others say the president’s protectionist stance doesn’t bode well for the industry and may shackle its growth. The decision, they feel, will have a multiplier effect on India’s outsourcing industry as nearly 70 per cent of India’s US$40 billion software is directed at the US market. The Indian software and outsourcing industry employs some 2 million people, earning revenues worth US$52 billion, of which nearly US$48 billion comes from exports.

Moreover, a report by IT consultancy firm Forrester Research estimates that 3.3 million American jobs will be lost to outsourcing in the 15 years ending 2015. Already, half of the Indian IT- BPO industry’s US$71.7 billion revenue comes from the US. According to Gartner, Indian BPO vendors will command 10 percent of the global market by this year end.

“I think the concerns that we have are about indirect protectionism. I don’t think the tax break issue is really the one which is important for us. Obama’s comment was not related to outsourcing. It’s about US companies operating in regions where they get tax benefits,” the National Association of Software and Services Companies Vice President Ameet Nivsarker was quoted as saying.

“It’s more a US-US issue rather than one aimed at stopping outsourcing, or offshoring, or anything to do with India,” added Som Mittal, the industry association’s president.

In fact Obama’s move, many believe, will hit American companies more than the Indian outsourcing industry. This is because for recession-hit US firms, the need to whittle down operational costs will be of vital importance. For this, they have no choice but to offshore to low-cost destinations like India that also provide them with an English-educated workforce.

However, another school of thought strongly believes that any move to curb outsourcing in a major way will have a significant import for India, among the world’s top five outsourcing destinations along with the Philippines, Ireland, China and Brazil, according to a report by the international consulting firm Tholons. Moreover, while Indian IT-BPO export services have recorded exponential 35 percent growth for the last five years, its competitors too, have not exactly been twiddling their thumbs.

The Philippines, for instance, has pushed up its outsourcing revenues by 25 percent from US$4.8 billion in 2007 to US$6 billion in 2008 while augmenting industry employment by 33 percent to an estimated 400,000 employees. Emerging and stiff competition from China and Vietnam can also be a game changer, analysts say.

However, industry watchers assert that the Indian IT firms are also looking at pastures beyond the US for outsourcing revenue and have already started augmenting their presence in other countries. India’s largest IT services provider Tata Consultancy Services (TCS), for instance, has more than 7,000 employees in Latin America and has also set up a delivery center in Cincinnati, US with a capacity of 1,000 workers.

According to the analyst firm Gartner, even if the specter of protectionism looms large over the Indian BPO industry, there is no need for despair. Obama’s statement, they say, needs to be put into a political context. The embattled US President has been fighting a slowdown and job loss with unemployment touching a disquieting 10 per cent across the US.

Many Indian entrepreneurs believe Obama raises the bogey of protectionism every so often to deflect from other major issues. “This issue was raised by the US President even during his election campaign and then again later last year. But, he can’t forget the fact that Indians employed in the service industry have contributed majorly to the US economy. Indians are also running successful businesses in the US which employ hundreds of locals,” says Satyavrat Arya, a Pennsylvania based IIT alumnus.

Analysts believe the issue will be debated fiercely and that pro-India lobbies will be pressed into service to protect the country’s interests. Besides, the Indian diaspora itself is a sizeable community which should enable India to reap the benefits of a demographic dividend.

According to the American Community Survey of the US Census Bureau, the Asian Indian population in the United States has ballooned from almost 1/68 million in 2000 to 2. 57 million in 2007: 57 percent growth, the highest for any Asian American community, and among the fastest growing ethnic groups in the United States.

Given the size of that community and the ambiguity of the issues, it is questionable, once the rhetoric dies down and the politicking begins in Congress, whether any action will be taken at all.

Source:http://asiasentinel.com/index.php?option=com_content&task=view&id=2276&Itemid=225

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Banks’ losses TCS’ gain in economic crisis

January 25th, 2010

Europe may continue to reel from the shock of the global financial crisis, but even in these depressed circumstances Information Technology (IT)-related outsourcing remains surprisingly buoyant to the benefit of Indian firms like Tata Consultancy Services (TCS).

Over the last three financial quarters, Europe’s share of TCS’ global revenues has thus held at between 26 and 28 per cent. This is a slight dip from the 29.5 per cent figure of the 2008-2009 fiscal, but still well ahead of the 20 per cent contribution Europe used to account for only five years ago.

The reasons, explains Kiran Gupta, TCS country manager for Belgium, are in part counter-intuitively to do with the impact of the economic recession on the banking and financial sector (BFS).

Some 45 per cent of TCS’ revenues come from BFS. This was also the sector worst hit by the crisis. However, the regulatory and organisational changes forced on the sector following the downturn have actually created a range of opportunities for IT services.

“The way in which banks manage risk means a change in their processes in which IT can play a crucial role,” says Kiran.

He cites a recent European Union directive that splits up bancassurance companies, a move that has affected almost every major bank operating in the Belgian market — from ING to Fortis.

“It used to be the case that one division handled both sides (banking and insurance) with one system. But now, the IT systems involved have to be duplicated.”

Finally, the intensive merger and acquisition activity in the BFS sector in Europe over the last three years is also creating new project opportunities for IT-related services.

Thus, despite the close-to-flat growth in the Belgian IT market in the last quarter, TCS has been able to add to its stable of clients which already included telecom heavyweight Belgacom, retail giant Colruyt and the world’s largest maker of beer, InBev. It now counts nine out of the top 20 Belgian companies as customers.

“When the crisis first began, European companies went into a freeze. Unsure of what to do there was much hesitation in increasing offshoring projects,” says Abhinav Kumar, TCS’ director for marketing and communications in Europe.

“But gradually they came to realise that if they were to stay in business at all they would need to grab every opportunity to streamline their operations.”

Thus, despite being traditionally averse to offshoring, a slow but steady change in mind set in continental Europe is discernible.

“Europe is coming to grips with the fact that there are no such things as truly local companies any more or at least these local companies can have no growth,” says Kiran.

“Almost every profitable firm works with markets outside Europe and with an increasingly international employee base,” so that the local-foreign distinction, once of paramount importance in the Continent is beginning to blur.

Kumar points to the fact that even in the notoriously domestic firm-dominated, $30-billion French IT services market, the large “local” players are increasingly employing Indians.

For example, French heavyweight Capgemini recently revealed that it will soon have more staff in India (21,000 upwards), than it does in its home market of France (about 20,000).

With old prejudices fading, continental Europe presents a whole new market for Indian IT.

“We have a lot of space to grow in this market,” says Kumar, alluding to Germany and France, in particular.

Of the 27 per cent contribution of Europe to TCS’ global revenue these last three quarters, some 16-17 per cent came from the UK alone. Continental countries thus represent a relatively meager portion of the TCS pie.

TCS’ strategy to gain ground in this untapped territory is to develop a model that combines offshoring with localization.

The US model of almost pure offshoring is unlikely to work for Europe given its different culture. On the other hand, pure localization, a path TCS has taken in Latin America, for example, is not appropriate for Europe either, due to financial reasons.

“In Europe, we are going for a middle path,” says Kumar.

With 12,854 new employees having been hired in the last quarter alone and a 38.9 per cent year-on-year increase in the profit margins of the company for the quarter, it’s clear that TCS has weathered the worst of the economic crisis.

But, although much of its growth may have come from emerging markets rather than the developed economies, it should also be kept in mind that for IT, continental Europe, old and rich though it may be, is in fact an emerging market itself.

Source:http://www.theoutsourceblog.com/wp-admin/index.php

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For IT cos, clients loosen purse strings, and how

January 23rd, 2010

Large deals and discretionary spending in the IT sector are back with a bang and domestic vendors like Infosys, TCS, Wipro, HCL Technologies and Cognizant are major beneficiaries of this.

So indicates the IT outsourcing advisor TPI’s index, which covers outsourcing contracts of more than $25 million, for the December-ended fourth quarter of 2009.

The consultancy firm’s index shows that almost $25 billion of total contract value (TCV) were awarded to IT vendors between October and December, sequentially up 47% and by 8% year on year (YoY).

Annualised contract value or ACV was at $4.3 billion during the same period. Of this, about 20% is deemed to be discretionary, a significant improvement over start of 2009 when almost no discretionary spend was discussed. TPI expects this spend to climb up to 30% by end-2010 as global macro conditions improve.

Significantly, resurgence in spending is broad-based with deal wins happening across major vertical — banking, financial services and insurance, manufacturing and telecom — with a rise of 33%, 76% and 24%, respectively, in second half of 2009 compared to first half.

Analysts Mitali Ghosh, Pratish Krishnan and Kunal Tayal of Bank of America Merrill Lynch, term this as best quarterly performance in terms of the TCVs and ACVs since the second quarter of 2007-08.

“IT services outsourcing notched up the biggest quarter in past six years with signings amounting to $19 million, up 54% on a quarterly basis,” the trio wrote in their report brought out on Thursday.

And the share of the Indian software players in the global IT contract pie has become significant enough for them to be featured in the list of the companies which have won 10 or more contracts of over $ 25 million in 2009.

The top 5 large vendors with India-centric delivery centre —- Infosys, TCS, Wipro, HCL Technologies and Cognizant —- have found a place on the list of application development and maintenance (ADM) service providers by TCV. They were not on it in 2005.

Interestingly, HCL and Wipro are in the top 10 infrastructure service providers by 2009 TCV.

So, how do local tech firms view this piece of positive data after a year barrage of negative signals in 2009?

“Generally, companies are becoming comfortable with spending. Some discretionary spends are happening,” said V Balakrishnan chief financial officer of Infosys Technologies.

But the second largest IT company’s financial head peppered his optimism with words of caution. “The Chinese govt has put in about $1.8 trillion in their economy. So there’s a worry as to what happens when that money goes back. Also, in the US itself the recent announcement that the government would pull back some liquidity is another point of concern. So over all firms are comfortable now but are cautious as well.”

Wipro’s Rajendra Shreemal, head of investor relationship and treasury, says one of the reasons for surge in tech spending was that companies were refreshing technology.

“Primarily customers are taking out cost from operations by transforming their business with new technology platforms. This technology refresh cycle comes every 3-5 years. What is happening is customers are reducing the number applications being used and bringing down their costs. Indian companies are gaining from this move,” he said.

Shreemal says over the last five years, local tech vendors have acquired capability and scale to take on MNC vendors. “Their (domestic IT players) track record and experience are helping them win some really large global deals. Customers are now more confident working with them than before,” he said.

Early this week, even IT research firm Gartner revised its forecast for IT spending growth in 2010 to 4.6% from its previous prediction of 3.3%.

Diptarup Chakraborti, principal research analyst, Gartner India said that globally the increased spending on IT hardware is followed by rise in IT services. However, he said these are times of “cautious optimism rather than of unbridled joy.”

“Firms in BFSI, automotive and other sectors in the US had received TARP funds that have to be repaid. It would be interesting to see what that does to their spending after the repayment. Most of the spending last year happened on must-have projects rather than good-to-have or discretionary projects,” he said.

Source:http://www.dnaindia.com/money/report_for-it-cos-clients-loosen-purse-strings-and-how_1338140

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IT hiring in India leaves the U.S. in the dust

January 23rd, 2010

IT employees stand a better chance of finding a job in India than in the U.S., according to quarterly reports.

IT companies in India had strongest quarterly growth last quarter, compared to previous dismal quarters, and expect to see it rising.

The largest IT services companies in India – , Wipro Ltd., Infosys Technologies Ltd., and Tata Consultancy Services – had around 359,000 employees last quarter, adding 16,700 employees from the previous quarter.

Meanwhile in the U.S., the IT work force, which peaked at just over 4 million in November 2008, has been on the decline due to the recession.

According to the TechServe Alliance, an industry group tracks U.S. labor IT-related occupational data month-to-month, only 11,000 jobs were added to the sector during the last quarter.

However, total IT workers in the U.S. were 3.81 million at the end of the quarter, considerably higher than in India.

Indian technology firms are heavily dependent on the U.S.’ tech sector and therefore, see the pace of outsourcing growing as U.S. companies start building new IT projects.

Tom Lang, a TPI Inc. partner and managing director for CIO services for the Americas, said in a statement that the outsourcing market is just starting to get back to normal, and still has a way to go. Last year “was a very dismal year,” he added.

Source:http://www.ibtimes.com/articles/5237/20100122/it-hiring-india-leaves-thes-dust.htm

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IT cos: Pinkslips in ‘09, attrition in ‘10

January 21st, 2010

India’s top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the US, send more work offshore to cut costs as they emerge from the downturn.

Tata Consultancy Services, Infosys, and Wipro expanded their global workforces by an average of 5.1 per cent last quarter, together adding 16,701 employees, company documents show — an early sign that the Great Recession may ultimately benefit India as cost-conscious companies outsource more work, just as they did after the dot-com bust.

Also, after about a year of hiring slowdowns, all three companies are sweetening compensation as the fight to hold on to talented employees in India heats up.

Infosys offered its Indian employees an average 8 per cent pay hike in October, their first raise since April 2008, and executives said last week they are considering another raise to combat rising attrition.

“The market is heating up and we want to retain talent,” human resources director of Infosys Mohandas Pai told reporters.

Infosys last week raised its gross hiring target for the second time this fiscal year, to 24,000 people. Wipro executives said they plan to offer staffers a raise in February.

Tata Consultancy Services has paid out 150 per cent of performance-linked pay — which normally amounts to 20 to 45 per cent of compensation — for the last two quarters, and executives say they will raise salaries next quarter, after a year-long wage freeze.

As demand for workers revives, employers have begun to worry about rising staff turnover. Employees who sat tight during the downturn have started to shop around for better jobs and better salaries.

Attrition at Wipro jumped to 13.4 percent last quarter, up from an average of 8.9 percent over the prior three quarters. Attrition at Infosys rose

to 11.6 percent last quarter from 10.9 percent the prior quarter. Attrition at TCS has been stable, at around 11.5 percent, though executives say they expect that number to rise.

Indian firms say they are increasing global hiring, including in the US, as they pursue higher-end work like consulting. But US employees remain a fraction of total staff.

TCS, for example, recently finished hiring 250 Americans for its Cincinnati campus, but US employees still account for less than 0.5 per cent of the company’s global workforce.

The employment revival in India’s outsourcing sector, which counts on the US for about 60 per cent of global sales, comes as unemployment in the US stagnates around 10 per cent — near a 26-year high.
Inflation-adjusted wages in the US last year fell 1.6 per cent, the biggest decline since 1990.

“When there is a downturn the compulsion to control costs increases,” said Dipen Shah, an analyst at Mumbai’s Kotak Securities. “The demand for offshoring will increase. That will play to the advantage of Indian IT companies.”

He argues that the cost savings from offshoring has helped US companies survive — and that’s good for the American worker.

“You might say jobs in the US are getting displaced by jobs in India, but because of the value provided by Indian companies and lower costs, there are firms who are able to keep their heads above water and continue to employ their existing employees,” he said.

TCS, Infosys and Wipro, which can do everything from call center management and claims processing to software development and consulting, all reported stronger than expected results for the December quarter.

Revenues and volumes grew, signaling that the cost-cutting imperative of this last, lean year may be over for India’s $60 billion software services industry.

Source:http://infotech.indiatimes.com/news/software-services/IT-cos-Pinkslips-in-09-attrition-in-10/articleshow/5483407.cms

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IT outsourcing revival confirmed

January 21st, 2010

Information technology (IT) firm Wipro Ltd’s results for the December quarter were above consensus estimates, but its shares still fell by 1.7% on Wednesday. Investors in IT stocks seem to have begun to book profit after the rally since Infosys Technologies Ltd’s results announcement last week. Shares of Tata Consultancy Services Ltd (TCS) and Wipro had risen by as much as 12-13% in less than a week, but have since corrected by around 3%.

Coming back to the results, Wipro has confirmed the strong revival in IT outsourcing. Indeed, even the results of International Business Machines Corp. (IBM) announced on Tuesday reaffirm the trend that there is strong growth in IT outsourcing.

Wipro Rises ( Graphics)

Wipro’s IT services revenues grew by 5.8% in dollar terms, pretty much in line with the growth reported by the top two IT firms. Growth was all-round, with every industry vertical, services segment and geography growing.

What’s more, Wipro added nearly 5,000 employees, net of attrition, last quarter, after several quarters of little or no growth in its employee base. The strong hiring suggests that the demand environment is expected to remain strong. The company expects revenues of its IT services revenues to grow by 3-5% in the March quarter, which again is an encouraging sign, considering that budgets of many clients for 2010 have still not been finalized.

Unlike TCS and Infosys, Wipro reported flat margins, which resulted in a growth of just 3.4% in earnings before interest and tax for the IT services business in rupee terms. TCS and Infosys grew earnings before interest and tax by 7% and 6.2%, respectively.

But it must be noted here that Infosys’ margins rose largely because of a write-back of provisions for doubtful debts and after-sales client support. Adjusted for this, its margins would have dropped by about 80 basis points. Considering the appreciation in the rupee last quarter, Wipro has done reasonably well to maintain margins. One basis point is one-hundredth of a percentage point.

In fact, the firm has improved margins in its core IT services business by at least 300 basis points in the past one year. Besides, it has a relatively large exposure to emerging markets, especially India, which are growing at rates higher than the industry average. Last quarter, revenues from the India and West Asia region grew in excess of 12% sequentially.

Coupled with the strong hiring and the sanguine revenue guidance, it seems like Wipro is on a strong footing. Its valuations, meanwhile, are at around 10% discount to Infosys and at par with TCS’, based on annualized earnings for the December quarter.

Source:http://www.livemint.com/2010/01/20211242/IT-outsourcing-revival-confirm.html

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Wipro Q3 net jumps 19%, says demand positive

January 20th, 2010

Wipro beat estimates with a 19% rise in December quarter profit and projected growth as a global economic recovery boosts demand for outsourcing services and eases pressure on fees.

Wipro, the country’s No. 3 software services exporter behind Tata Consultancy Services and Infosys Technologies, added 4,855 employees during the December quarter, its biggest pace of staff addition in more than two years.

New York-listed Wipro expects its IT services revenue to rise 3.6-5.4% in January-March from the preceding quarter to $1.16-$1.18 billion, after it posted a 4.9% sequential rise in the latest quarter.

“We have seen a positive demand environment,” chairman Azim Premji said in a statement.

“In 2010, we expect IT budgets to be flat to marginally positive,” he said.

Shares in Wipro rose as much as 2.1% in opening deals to Rs753, their highest since April 2000.

A global economy on the mend, recent deal wins, and stable prices have brightened the outlook for Indian IT companies such as Wipro, Tata Consultancy and Infosys, after the world recession put a lid on the sector’s scorching pace of growth.

Research firm Forrester said in a report last week IT sector would see a recovery in 2010 as businesses and governments in the United States and around the world began spending again on technology.

In 2010, global spending on IT will rise 8.1 percent to more than $1.6 trillion after falling 8.9% last year, it said.

The rupee, which rose 3.4% in October-December, the higher salaries and tough competition from firms such as IBM and Accenture are key risks for a sector that earns more than half its revenue from the United States.

Wipro, which integrates IT systems, develops software applications and manages call centres, said October-December net profit rose to Rs12.03 billion ($263 million) under international accounting rules, from 10.10 billion a year ago.

A Reuters poll had forecast a net profit of Rs11.59 billion for Wipro, which counts Citigroup, Cisco, General Motors and Credit Suisse among its clients.

Revenue rose 5.6% to Rs69.77 billion, as it added 31 clients for its IT services business.

Tata Consultancy and Infosys, the top two software exporters, both beat quarterly profit estimates last week, and forecast a positive outlook on hopes of an increase in outsourcing demand from western clients.

Shares in Wipro, majority-owned by billionaire chairman Azim Premji, rose 13% in the quarter, in line with the sector index and more than a 2% in the main index. The stock nearly tripled in 2009.

Source:http://www.dnaindia.com/money/report_wipro-q3-net-jumps-19pct-says-demand-positive_1336900

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Tata Revenue and Profits up as Outsourcing Market Improves

January 18th, 2010

India’s largest outsourcer, Tata Consultancy Services (TCS), reported Friday an increase in revenue and profit in U.S. dollar terms for the quarter ended Dec. 31, reflecting a turnaround in the offshore outsourcing market.

TCS said that its revenue had grown by 10.3 percent to US$1.64 billion in the quarter from the same quarter in the previous year. Its profit grew by 39 percent to $384 million.

The company’s results are in compliance with U.S. GAAP (Generally Accepted Accounting Principles).

The company’s revenue was down by 2.3 percent in the previous quarter ended Sept. 30, but profit was up 8 percent.

“Growth has come across the board, across geographies, and industries,” said N. Chandrasekaran, the company’s CEO and managing director at a press briefing that was also webcast.

TCS added 32 clients in the quarter, taking the total to 917. The company is also pursuing at least 20 large deals in the current quarter, Chandrasekaran said.

India’s outsourcing industry is recovering, though it will take some time for the top companies to achieve the revenue growth of over 30 percent that they had up to early 2008, before the impact of the recession, analysts said.

Most of the business to Indian outsourcers is still necessary or maintenance expenditure, with discretionary spending on IT likely only by the middle of this year, said Diptarup Chakraborti, principal research analyst at Gartner.

Infosys Technologies, India’s second largest outsourcers, reported on Tuesday that its revenue in U.S. dollar terms for the quarter ended Dec. 31 had grown by 5.2 percent from the same quarter in the previous year. Profit growth was however flat at 0.6 percent. The company had posted a decline in revenue and profit growth in the previous quarter.

Indian outsourcing companies are however grappling with a rising rupee against the U.S. dollar and the U.K. pound. A large proportion of their expenses are in rupees on staff and facilities in India.

TCS’ revenue grew in rupee terms by 5.1 percent in the quarter. Profit growth was however higher at 34 percent, because of aggressive cost cutting by the company, and higher delivery of services offshore from India, said S. Mahalingam, the company’s chief financial officer.

The company has also postponed wage hikes, which will now be considered after April, said Ajoy Mukherjee, TCS’ head of human resources.

Anticipating a further recovery, TCS added 7,692 staff in the quarter to Dec. 31, taking the total staff at the end of the quarter to 149,654. The company plans to hire about 8,000 trainees and about 3,000 experienced staff in the current quarter.

TCS plans to add staff at both its offshore facilities in India, and at facilities closer to clients in other countries, including in the U.S., Chandrasekaran said. Currently, 92.6 percent of the company’s staff are Indians.

Source:http://www.pcworld.com/article/186985/tata_revenue_and_profits_up_as_outsourcing_market_improves.html

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Software Services Pricing Power to Stay Weak: TCS CEO

January 18th, 2010

Tata Consultancy Services’ 33% increase in third quarter earnings may have beaten analysts’ estimate, but India’s largest software outsourcing firm does not see pricing power in the sector returning for the next few quarters, Managing Director and CEO N Chandrasekaran told CNBC on Monday.

“The pricing has been flat this year, and we expect it to be flat for the next few quarters.” said Chandrasekan, adding that he expects pricing power to pick up only in the latter part of 2011.

In terms of sectors, Chandrasekaran said the company’s biggest growth comes from financial services. But the sectors with the most difficulties were seen in manufacturing and telecom.

When it came to markets, he was upbeat on the U.S. as well as emerging markets.

“All the emerging markets like India and Asia Pacific both delivered exceedingly well.”

Overall, Chandrasekaran was very positive on Tata Consultancy’s volume growth.

“I think we have had three good quarters this year, progressively getting better, and the distinguishing feature has been that we have seen a good volume growth come from across markets. All I would say is that increasingly we are becoming more and more positive and the outlook seems to be good.”

Source:http://www.cnbc.com/id/34917382

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TCS to give salary hike

January 18th, 2010

Indian outsourcer Tata Consultancy Services expects to increase wages in the 2011 financial year, a top executive said on Monday.

On Friday, the top software outsourcing firm beat street estimates with a 33-percent rise in quarterly profit as demand for outsourcing surged and prices stabilised.

In a regulatory statement, TCS said its revenues in the third quarter of fiscal 2009-19 rose 5 per cent YoY to Rs 7,649 crore, while its income from operations stood at Rs 7,648.54 crore, compared to the Rs 7,277 crore it posted in the year ago period.

“Superior market presence helped TCS leverage the global economic recovery and post sequential across all operating regions,” the company said in the statement.

“While the US continues to lead demand recovery, UK and European firms are increasingly beginning to invest for the upturn,” it added.

The company board, which met earlier on Friday, also declared a third interim dividend of Rs 2 per equity share of Rs 1 each.

The IT major also said it is looking at hiring 8,500 trainees and around 3,000 laterals in this quarter.

“We have already employed 8,703 trainees in Q3 and expect to add 8,500 more trainees in Q4 FY 10. We have also hired 3,000 laterals in Q3 and given the growth we may continue to hire in Q4 as well,” said TCS Vice-President and Head, Global Human Resources, Ajoyendra Mukherjee.

During the third quarter, TCS had a gross addition of 12,854 employees, which includes a net addition of 7,692.

“We have had significant employee additions in Q3 and still have increased our talent utilization to industry leading levels. We remain prepared to meet the growth in demand,” Mukherjee said.

The company is also continuing to hire people at its development centre in the US, he said

The attrition rate in Q3 was at 11.5 per cent with attrition in IT services at 10.8 per cent and BPO at 18.3 per cent, Mukherjee said.

Source:http://infotech.indiatimes.com/News-Software__Services-TCS_to_give_salary_hike/articleshow/5472534.cms

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TCS performs spectacularly in Q3: CEO

January 16th, 2010

Tata Consultancy Services (TCS) Limited, the global IT services and outsourcing company reported a net profit of Rs.1823.90 crore with an increase of 33.9 per cent compared to the last year and a rise of 11.1 per cent against the previous quarter.

Announcing the third quarter results, TCS CEO and managing director N Chandrasekaran said, “I am delighted to say about the company’s spectacular performance in the third quarter. It’s been a holistic performance across all verticals and across all geographies.”

“In this quarter, our volume growth was 6.6 per cent sequentially with 2.9 per cent in Indian rupee term and 6.3 per cent in US dollar. Our operational profits increased to 103 bps which 8 per cent rise sequentially with net profit of Rs. 1824.90 crore, up by 11.1 percent quarterly,” Chandrasekaran added.

During the third quarter, TCS bagged 10 larges deals that are multi million and multi year contracts spanning across all sectors and geographies.

Among such deals, the company bagged a £150 million deal from a UK government entity.Here,TCS will be the strategic ICT partner for the foreign entity and help in driving its mission critical strategic transformational change program.

In the US, TCS gained a multi million multi year contract from a local pharmaceutical company for managed services in IT regulations and research areas. Also, the company gained a 7 year multi million dollar ADM and managed services deal from a global travel services firm.

While, back home,TCS has been selected by two states for implementation of accelerated power development and reform programs. These deals amount to over Rs.450 crore.

According to Chandrasekaran,the deals are returning towards original levels and are moving in the positive and right direction, though they are happening at a slower pace.

From the technology demand per se, he observed that trend of enterprise solutions and cost efficiency will continue in short future. Overall, during the third quarter the company added 32 new clients across sectors along with growth in the active clients and added seven clients in the $5 million plus size.

Source:http://www.ciol.com/News/News-Reports/TCS-performs-spectacularly-in-Q3-CEO/16110130128/0/

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IT firms seek a share of $3-billion city council projects from UK

January 9th, 2010

Almost three months after Tata Consultancy Services (TCS) won a 15-year technology services contract worth nearly $250 million from IT the Cardiff City Council, UK’s Lancashire, along with a dozen other borough councils, is seeking suppliers for shared services projects worth almost $3 billion.

As UK’s city councils, including Cardiff and Lancashire, seek to modernise their citizen services and gain efficiency, India’s top tech firms such as TCS, Wipro, Infosys and Patni apart from multinational rivals IBM and HP-EDS are competing for their share of this lucrative opportunity.

“UK is where the action is now. Unfortunately, we can’t talk about these public sector contracts openly, but the size and scope of these contracts are attracting all of us,” said a senior executive at one of the Indian tech firms exploring new business from UK’s city councils. Indeed, at a time when private sector customers are taking more time to flesh out contracts, and are even breaking down large deals into smaller transactions, UK’s mega public sector outsourcing contracts are witnessing intense bidding. A local outsourcing consultant, who advises government buyers on procurement of services, told ET, on conditions of anonymity, that TCS, which is already building an HR and payroll shared services centre for Cardiff, has opened the doors for other rivals from India.

“Wipro is already doing some government projects that it can’t talk about. Infosys, Patni and several others are exploring almost all big opportunities,” he said.

Reduction in operating costs, lack of capital for new investments and lack of technology expertise are among top factors driving these city councils to explore outsourcing and shared services model.

A TCS spokesman declined to offer any comments because the company is currently in its financial silent period. However, unlike many private sector customer discussions “the government buyers are extremely sensitive about local job losses, and are insisting that at least 20-30% of work be done onshore for creating jobs,” he added. Local experts such as Bob McDowall, research director at TowerGroup, say these contracts are expected to have clauses for onshore job creation because of high unemployment and public sentiments. “I think in order to make the contracts politically palatable to the elected council members and the local voters such clauses would be desirable,” McDowall said.

Source:http://economictimes.indiatimes.com/ITeS/IT-firms-seek-a-share-of-3-b-city-council-projects-from-UK/articleshow/5421897.cms

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