Posts Tagged ‘Telecom’

Matrix group project services signs IT outsourcing deal with macquarie telecom

June 22nd, 2010

Macquarie Telecom (ASX: MAQ), today announced it has signed a three year outsourcing deal with Matrix, a Queensland construction and project management group. The agreement will see Macquarie Telecom manage and host the company’s full corporate IT suite and provide fully redundant internet and voice services underpinned by a full SAN Storage and Managed Back-Up capability. The company selected Macquarie Telecom based on its partnership model, which demonstrated how Matrix could control costs and aggressively grow its business, and its ability to provide a whole-of-business offering.

With an aggressive growth strategy, Matrix identified its existing infrastructure was unable to meet rapidly increasing demands and looked externally for a business partner capable of supporting both its current and future requirements. Macquarie Telecom was selected amongst managed server hosting, voice and data providers and Systems Integrators to outsource and manage Matrix’s corporate infrastructure, voice and data services. Key to the decision criteria was Macquarie Telecom’s flexibility, capability and scalability in developing a solution to support Matrix’s overarching business strategy. Further, Matrix recognised the value of having its IT staff support business critical applications rather than spending valuable time looking after its dedicated server infrastructure.

Macquarie Telecom’s strength in ensuring data protection coupled with a rapid and smooth deployment and migration were critical decision factors for Matrix. Matrix requires the ability to access records up to six years after the project they refer to has passed; its previous in-house solution relied heavily on Recall boxes, making it unsuitable for compliance purposes. Macquarie Telecom offers its customers the highest-levels of local security certifications and accreditations (ISO and ASIO T4), making its data centre facilities amongst the most secure in Australia.

Commenting on the agreement, Robert Barron, CFO from Matrix said: “We needed a replacement strategy that tied in with an overall risk mitigation strategy. We felt that risk could only be mitigated by dealing with a publicly listed company that possessed accreditations pertinent to a corporate environment. The key requirement for Matrix was to partner with a company that could support Matrix’s aggressive growth strategy and allow Matrix to improve service to its customers through a reliable high speed communication platform”.

Aidan Tudehope, Managing Director of Macquarie Hosting said: “Matrix selected Macquarie Telecom for its ability to provide a whole-of-business offering and its expertise in managed server hosting for mission critical applications. The partnership model we offered became a major differentiator for Matrix and clearly demonstrated how they could better utilise their company resources whilst supporting expansion. The agreement will mean the Matrix IT team can now focus on solving strategic business problems, rather than worrying about the day to day running of the IT infrastructure”.

Matrix’s IT infrastructure will be managed by Macquarie Telecom in its ISO and ASIO T4 certified data centre, the Intellicentre. Matrix has offices in Brisbane, Townsville, Cairns and Darwin and operates throughout Queensland, Pacific Islands, Asia and the Middle East.

Source:http://australia.tmcnet.com/news/2010/06/18/4854983.htmhttp://australia.tmcnet.com/news/2010/06/18/4854983.htm

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New Partnerships in Licensed, Outsourcing Services for Telecom Expense Management announced by TeleManagement Technologies

June 17th, 2010

TTI, the leader in Telecom Expense Management (TEM) software solutions (WinBill®), and Enterprise Call Accounting and CDR reporting software solutions (WinCall®), is pleased to announce three new client partnerships in the past 60 days. All three companies are leaders in their industry and have chosen to answer their organization’s TEM needs with TTI’s WinBill® Telecom Inventory and Expense Management Software solution.

One of the world’s largest publicly traded bio-technology firms headquartered in Northern California has contracted with TeleManagement Technologies to purchase the WinBill® licensed solution to better manage and control telecom and IT related expenses and inventory. As part of the solution, TTI’s Professional Service team will provide industry Best Practices as it relates to process flow of telecom invoices, help in managing telecom vendor contracts, as well as audit, optimization and recovery services.

TTI has also been selected for a major WinBill® outsourcing contract with a New York Stock Exchange traded Financial Management and related financial products software provider located in the San Francisco Bay Area, CA. Under the agreement, TTI will host and manage WinBill® on behalf of our client, who is outsourcing the telecom expense process including landline, data, wireless mobile management (WMM), monthly audit and recovery services, wireless procurement and provisioning, and wireless help desk.

“TTI is very excited to grow our outsourcing client base.” said Charles Coakley, Vice President of Sales for TTI. “TTI has always been known as a leader in the TEM licensed space, but many don’t realize we can provide even more value, expertise and results for clients who choose an outsourced solution.”

Finally, a New Jersey Advertising and Marketing company has selected both WinBill® TEM and WinCall® Call Accounting licensed solutions for their TEM and CDR reporting needs. The client has upgraded to the Avaya VoIP PBX platform and chosen WinCall® CDR Call Accounting. As a marketing and advertising company, the firm has very specific client tracking and bill-back needs. WinCall fits this unique need to track all calls made on behalf of a specific client(s) or project(s) and provide detailed reporting and the ability to generate client invoices, along with WinCall’s other powerful features.

After 23 years as a Telecom Expense Management and Call Accounting solutions leader, TTI is pleased to continue to provide value in the TEM marketplace for our clients and expand the focus on our Professional Services and outsourcing offerings. As businesses look to recover from the tough economic climate over the last 18 months, TTI is seeing an increase in outsourcing requests from new and existing clients as efficiency, scalability and deploying new workforce business models take center stage.

Source:http://enewschannels.com/2010/06/15/enc11845_045724.php

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Globe telecom broadband revenues soar 84% to P1.2 billion in first quarter

June 11th, 2010

Globe Telecom Inc. registered dramatic growth in its fixed line data business during the first quarter of the year, hauling in P1.2 billion in broadband revenues, up 84 percent year on year, while its fixed line data revenues reached P831 million, up 16 percent versus the same period in 2009.

Robust demand from the local outsourcing industry helped sustain the growth momentum in the telco’s corporate data business. Globe Business, the company’s corporate arm, remained strong in the market with the continued expansion of the Business Process Outsourcing (BPO) and services sector.

Furthermore, its wireline data business continued to increase, fueled by the expansion of Globe Business’ network of high-speed data nodes, transmission links and international bandwidth capacity that serve the requirements of enterprise customers.

“We hope to maintain the gains we have achieved in the enterprise market by focusing on the needs of our customers and continuously investing in our network. Enterprise customers value premium service and require more capacity and quality network services,” says Gil B. Genio, Head of Globe Business.

“We continue to serve the growing demand of the BPOs especially for corporate data services as we bring more bandwidth and faster connections to enterprise customers,” explained Jesus C. Romero, Head of Enterprise Segments at Globe Business.

“We’ve introduced innovative solutions such as Carrier Ethernet services that conform to MEF 9 (Metro Ethernet Forum) specifications for service providers, improved international capability through our submarine cable systems, Hosted Contact Center Solution and Enhanced Managed Voice Solutions that would address their need for cost efficiency and reliable connectivity in the business,” he went on.

“All these we make available to enterprise customers through our more responsive and customer focused account engagement framework.”

Globe Business provides network infrastructure and managed solutions as well as other telecommunications services to enterprises big and small.

Among the latest innovations that Globe Business introduced in the market is Business +, which offers various postpaid subscriptions with unlimited call and text features that can be customized to one’s business needs. Business + gives enterprise customers the flexibility to subscribe only to what they want and pay only for what they need.

Source:http://www.mb.com.ph/articles/261625/globe-telecom-broadband-revenues-soar-84-p12-billion-first-quarter

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IBM tipped to become Telecom outsourcing partner

May 5th, 2010

IBM appears to be a clear favourite to become Telecom’s outsourcing partner.

“That’s all we’ve heard in the past 72 hours,” says one well-placed industry insider.

Computerworld spoke to five other disparate sources who were all hearing the same thing.

Telecom is replacing the 10-year, $1.5 billion outsourcing contract signed with EDS in 1999.

It’s understood the replacement deal is as much about taking Telecom into the cloud as about direct outsourcing. To that end, the telco is understood to have built a set of requirements that potential outsourcing partners would have to meet.

Those companies that made the shortlist have been reported as IBM, Hewlett-Packard and Infosys.

Big Blue has advanced cloud capability, developed over many years, that is thought to fit well with Telecom’s plans.

Telecom’s chief technology officer, David Havercroft, formerly ran IBM’s Asia Pacific services for telcos.

Telecom spokesman Mark Watts says the company doesn’t comment on rumours and speculation.

Source:http://computerworld.co.nz/news.nsf/news/ibm-tipped-to-become-telecom-outsourcing-partner

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Indian companies interested in Telecom contract

April 29th, 2010

Indian technology giants Tech Mahindra and Wipro are bidding for a huge information technology outsourcing contract at Telecom in competition with IBM and Hewlett-Packard, according to a report from Mumbai.

Telecom confirmed this month that it had shortlisted three companies to take over a $1.5 billion contract it awarded to EDS in 1999.

They were believed to be IBM, Hewlett-Packard, which has since taken over EDS, and an Indian outsourcer.

India’s Economic Times identified Tech Mahindra and Wipro as bidders. It did not identify which company was leading the bid, or whether they might have submitted competing proposals.

Sources said a bid led by Tech Mahindra – one of seven companies to have originally submitted proposals to Telecom – would come as no surprise.

Last year Telecom awarded Tech Mahindra a contract worth more than $20 million to overhaul its retail technology systems and provide customers with more self-service options.

Up to 300 people were expected to work on that project, in New Zealand and in India.

Telecom spokesman Ian Bonnar said no announcement was imminent on the project, dubbed Technology Future Mode of Operation (Tech FMO).

Telecom is debating whether to split into two separate companies and sources speculated that could affect its ability to negotiate a contract this year.

Labour communications spokeswoman Clare Curran fears as many as 2000 jobs could be sent overseas as a result of any new outsourcing arrangement. Telecom has dismissed that as “wildly speculative”.

Source:http://www.stuff.co.nz/business/industries/3635467/Indian-companies-interested-in-Telecom-contract

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Telecom shortlists IT bidders

April 5th, 2010

Three companies have been shortlisted to take over a giant information technology outsourcing contract with Telecom.

It awarded EDS New Zealand a contract worth $1.5 billion in 1999 to manage its IT infrastructure. That contract is due to expire this year.

Industry sources said the shortlisted suppliers were likely to include IBM and Hewlett-Packard, which has since taken over EDS and is expected to re-tender for the work.

The third bidder is most likely an Indian outsourcing firm, sources speculated. Telecom spokesman Ian Bonnar says no decision is imminent on the project, now dubbed Tech FMO (Technology Future Mode of Operation).

Sources have suggested the work may be carved up and that more work could be handled in-house by Telecom’s IT services arm Gen-i, especially if an Indian contractor wins a piece of the pie.

A leaked proposal by Hewlett-Packard suggested 400 to 500 New Zealand jobs might go and more work would be “offshored” if it succeeded in regaining the contract.

Telecom’s former chief information officer Dave Havercroft has meanwhile been promoted to the role of chief technology officer, filling a vacancy in the executive team that resulted from the departure of American chief transformation officer Frank Mount in February.

Mr Bonnar says that has coincided with a restructure that is likely to change some reporting lines, but which is unlikely to result in redundancies. Mr Havercroft joined Telecom in October from IBM, where he was responsible for managing outsourcing arrangements for telecommunications clients in the Asia Pacific.

Source:http://www.stuff.co.nz/business/3546800/Telecom-shortlists-IT-bidders

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Telecom firms should sell towers to outsourcing companies

March 19th, 2010

This is because towers are essential to the business and once they invest in a tower business and once they sell it out, they will obviously have to pay lease rentals to use them and the tower company which buys their towers and use the same tower to put on let’s say the antenna for other users also and thereby distributes the cost over many players.

So that is why the tower business are being hived off. It is economical for the company. So overall when a company hives off the tower business, the profitability overall improves and although there are one time gains, then the cash flow outflow also starts in terms of the rental but all in all, it makes good sense to sell these towers to purely in tower outsourcing companies.

Source:http://economictimes.indiatimes.com/Views/Recommendations/Telecom-firms-should-sell-towers-to-outsourcing-companies/articleshow/5697001.cms

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