Posts Tagged ‘Telemarketing’

Benefits to outsourcing your telemarketing

August 30th, 2010

Any business, big or small, will benefit from telemarketing as an additional marketing strategy. Once a prospective customer answers the phone and agrees to listen to a telemarketer’s spiel, they have a captured audience who is most likely going to buy, depending on the telemarketer’s effective sell. However, setting up your own telemarketing department can be too expensive, especially if your business has yet to take off, or if you intend on keeping it all on a small, manageable scale.

The best course to take then would be outsourcing your telemarketing. At the moment, there are many telemarketing companies that can be outsourced by various businesses, and because this is the nature of their work, the best telemarketing companies are already quite capable and adaptable to selling any kind of service or product.

Outsourcing is Cheaper

To have an in-house telemarketing department in your company, you will need to install a whole slew of telephones and coordinate the phone lines, and employ technologies that call centers use to make calls and records more efficient. You will also probably need to expand your office space and hire employees that will still need to be trained. Consider all these expenses when deciding whether you want to do your own telemarketing or to outsource it instead.

Outsourcing Finds Customers Faster

Since telemarketing companies already do telemarketing regularly, they will probably already have lists of customers who are open to telemarketing and lists of numbers not on the Do Not Call registry that don’t like to be called anyway. They will also have records of the numbers of customers who are interested in similar products and may target them for your business first.

Also, outsourced telemarketing companies already have a systematized process of working that you may find difficult to ease into if you decide to do it yourself. Therefore, they will find potential customers in a much shorter time than you can reroute all the telephone wires in your office.

Outsourcing Provides Distance

The best telemarketers do not make direct sales to their customers. Instead, they perk up the customers’ interest, and create leads for your company to follow up on. Since they are a different company altogether, they know that there is a need to close deals but are not desperate to do so at the risk of offending potential customers with persistence.

Outsourcing Takes Care of All Legal Issues

Telemarketing has actually amassed a bad reputation over the years and a good telemarketing company has figured out how to sidestep the negative and turn customers around to gain their trust. Additionally, telemarketing companies are aware of all the legal terms and issues that have arisen with regards to telecommunications. So, instead of having to figure out all the legal stuff on your own, the telemarketing company you will outsource can take care of it for you.

Hiring a telemarketing company for your business will ultimately depend on what your business needs. Consider all these benefits carefully before shopping around for a company to outsource. It is also wise to look into the track record of each company before deciding on the one for you.

Source:http://telemarketingbusiness.blognows.com/2010/08/30/benefits-to-outsourcing-your-telemarketing/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Why telemarketing growth took a dip

August 10th, 2010

The telemarketing industry has witnessed some sharp rises in the growth chart. Studies conducted on call center units by various independent surveys have validated that. It’s true that last year the BPO sector was not really working wonders for the employees or for the economy. Things started to change for the better during the early months of this year. The first quarter, from January to March, paid great dividends to the telemarketing services. Encouraged by their success, the call centers went all out in the second quarter to attain something bigger than it was last time. The efforts were not less than what was desired. However, things didn’t turn out well for the BPO service. The spike of the first quarter was followed by a dip in the next.

There are some valid reasons why the telemarketing sector couldn’t repeat the performance of the first quarter. The main reason is the amount of offshore BPO outsourcing that is happening on the global scene. Call centers in the developed countries are going dry because the projects are not really there for them to work on. Telemarketing services being outsourced to the developing countries meant that the domestic projects were not coming to them. The business firms would, of course, prefer offshore BPO service because of the cost cuts that they can avail. The money generated in these deals is less than what it would have been for call center units in the developed countries. The lesser sum of money involved is why the total revenue generated dipped in the second quarter.

Another reason is the Do Not Call (DNC) list. The telemarketing agents are hugely restricted by the growing importance of the DNC list. Telecom authorities across the world are coming down heavily on telemarketing services that violate the DNC list. Call centers are being burdened with law suits and penalties. Previously, the call center units could get away with these violations. The situation has changed in the present scenario. Now, you have the authorities enforcing the penalties in an active, aggressive way. Clients are wary about BPO units that have a legal hassle to deal with. No client would want to associate themselves with such a BPO service unit and bring harm to their brand image. That’s something that the business process outsourcing firms will have to be careful about.

The telemarketing sector may also have been hit with the increased dependence on the internet for lead generation. Voice calls are passé for many clients and companies. They want to use Web 2.0 tools for their sales lead generation. The result is that the call center units are relying on social media networks and websites to promote products/services. The search engine optimization (SEO) efforts of the BPO unit make them come off as the market leaders in BPO service. In fact, SEO is now a distinct part of the call center services. The outbound call center agents are spending more time in creating profiles and maintaining them on social media networks than in calling people.

Source:http://www.freeezinearticles.com/2010/08/10/why-telemarketing-growth-took-a-dip/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Offshore telemarketing company cuts fees; sees orders increase

July 3rd, 2010

HRS Telemarketing announced that it is seeing an increase in orders for its virtual assistant and offshore telemarketing services. The increase in business is thought to be the result of the company’s recent price reductions. Beginning in April, the agency began charging a flat rate of $7 per hour for outbound cold calling. “We’re getting a great response from our customers”, said CFO Dan Granbury. “Our previous pricing model may have confused some clients who were new to outsourcing. The simple plan and lower pricing seem to be working for everyone”, Granbury continued.

HRS Telemarketing’s flagship entity, Telemarketing Companies, has seen an increase in both direct and referral business. Granbury said that its secondary units including Outsource Telemarketing and Virtual Assistant Services, are also benefiting from the pricing change. The company launched the web properties in 2008 to provide targeted information and specialized services to its clientele.

HRS provides call center services from its locations in the Philippines. The Business Process Outsourcing company specializes in virtual assistant services, telemarketing and appointment setting, as well as data entry. The firm serves businesses of all sizes around the world.

Source:http://www.benzinga.com/press-releases/10/07/p357989/offshore-telemarketing-company-cuts-fees-sees-orders-increase

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Telemarketing price cuts sees more clients

July 2nd, 2010

A sharp decline in the price tags on telemarketing functions has pulled in more clients for a call center firm. The price cuts were deemed as necessary by the BPO unit because business firms all over the world were looking at new ways in which they can cut down on their costs. The slashed prices of answering service added as the deciding factor to bag projects.

Clients are always looking for a telephone answering service that would offer them more than what they are paying for. The price cuts justified that logic. It made business sense for the clients because they could now use the saved money for other purposes, like expansion of the business or getting advanced technology on board.
As for the phone answering service, it was a good shot, too. The price cuts may cause some financial crunch because of inflated prices of manpower and technology and infrastructure. However, the proliferation in the number of projects will be the saving grace. It’s better to work at lower prices of answering service than not work at all!

Telemarketing managers at call centers are making sure they optimize all the resources that they have on hand. By the use of smart optimization, the BPO firm might well break even and make handsome profits in the long run.

Source:http://fusionbposervice.blogsome.com/2010/07/02/telemarketing-price-cuts-sees-more-clients/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes