Posts Tagged ‘UK’

Intelligent Office UK expands shared services offering in Glasgow

September 10th, 2014

Intelligent office UK, outsourced service provider of onshore business process outsourcing (BPO) solutions is planning to open its second onshore shared services centre in Glasgow.outsourcing42

The new centre will provide document production, document conversion and digital transcription services to law firms throughout the UK. It will also create over 100 full-time positions adding to its 700 work force.

Clients of Intelligent office UK include Stephenson Harwood, Wragge & Co, Bevan Brittan and Farrer & Co.

Source:http://www.sourcingfocus.com/site/newsitem/8374/

Home Office to pay sacked IT provider £224 million

August 22nd, 2014

The IT supplier, Raytheon Systems, sacked by the Home Office in 2010 for failing to meet targets, has been awarded £224 million.Outsourcing3

The amount consists of £50 million for damages, £9.6 million for disputed contract changes, £126 million for assets acquired through the contract and interest of £38 million.

It is reported that the eBorder programme was worth £750 million and when terminated is had cost the taxpayer £259.3 million including £195 million in supplier costs. The programme tracked passengers entering and leaving the UK, plus checked against police, security and immigration watch lists. According to Theresa May, it would have cost the government an extra £97 million had the contract not been terminated.

Source:http://www.sourcingfocus.com/site/newsitem/8352/

TCS’ Diligenta secures deal with UK-based Friends Life

August 20th, 2014

Tata Consultancy Services (TCS)’s British business process outsourcing subsidiary, Diligenta, on Tuesday announced a new multi-million pound and a multi-year contract with UK-based Friends Life Management Services for its international operations.Outsourcing50

In a notification to the stock exchange, the country’s leading information technology services, consulting and business solutions company said Diligenta would configure and implement TCS BaNCS, a globally acclaimed core platform, to support the international operations of Friends Life—Friends Provident International.

However, financials of the deal were not disclosed by TCS.

With the help of TCS BaNCS platform, Friends Provident International will be able to deliver seamless services to its customers spread over Asia Pacific and West Asian region, said the notification.

“This new deal will enable us to streamline our systems, improve services to our customers and put us in a strong position to continue growing new business,” the notice quoted John Van Der Wielen, CEO International at Friends Life as saying.
Diligenta’s track record of successfully migrating over 6 million Life and Pensions policies on to our industry-leading platform solution TCS BaNCS, contributed directly to this win,” said Suresh Menon, CEO at Diligenta.

Friends Life is not a new client for Diligenta. In 2011, the TCS subsidiary had taken over the IT and customer services functions of the UK business of Friends Life for 15 years.

The deal worth $2.2 billion was one of the largest deals TCS had won through an organic route then.

Source:http://www.business-standard.com/article/companies/tcs-diligenta-secures-deal-with-uk-based-friends-life-114081901244_1.html

Restructuring plans impact on outsourcing giants

August 15th, 2014

Two of the UK’s largest private sector outsourcing firms, Serco and G4S, have reported the effects of on-going restructuring plans.

Outsourcing giant Serco announced a pre-tax loss of £7.4m for first six months of 2014 on Tuesday (12 August), affected by “one-off” restructuring costs of £29.4m. The loss represents a 107% year-on-year decrease (2013: £106.1m).

Serco also reported “good progress” in strengthening its management team, with appointments including Angus Cockburn as CFO (as of October), Kevin Craven as CEO UK Central Government division (as of September), Liz Benison as CEO UK Europe Local & Regional Government division (as of September), and David Eveleigh as Group General Counsel and Company Secretary (as of November).

Rupert Soames, Group CEO of Serco, said: “As expected, trading was poor in the first half. Profits were in line with our revised expectations, and cash flow and net debt were better.

“We are making good progress with our Strategy Review, and in rebuilding trust and confidence with the UK government.

“Many challenges remain, and we have a lot of work to do, but I am confident that, in time, we can restore the company’s fortunes.”

In contrast, rival firm G4S today (14 August) posted pre-tax profits of £85m for the same period, up from a loss of £94m during the first six months of 2013.

The company has cited its “corporate renewal programme” and its performance within emerging markets for its financial turnaround.

Ashley Almanza, Group CEO of G4S, said: “The group made good progress and delivered a satisfactory financial performance in the first six months winning new contracts with a total value of £1.2 billion and producing a 13.2% increase in earnings.

“There remains much to be done to capture the full potential of our strategy and to strengthen the group’s performance.

“Demand for our services was robust, particularly in emerging markets. We are restructuring and rebuilding our businesses in UK & Ireland and in Europe. We have seen growth return to the North American market.”

Both firms are currently under investigation by the Serious Fraud Office after being issued bans on UK government contracts after a scandal over overcharging for criminal tagging services last year.

In April 2014, G4S was cleared to bid for government contracts again after it agreed to repay £109m.

Source:http://www.insolvencynews.com/article/17307/corporate/restructuring-plans-impact-on-outsourcing-giants

UK manufacturers’ outsourcing spend grows 132%

August 13th, 2014

UK manufacturers spent 132% more on outsourcing contracts in the first half of this year (H12014) than they did in same period in 2013, according to new research.

In total, manufacturers agreed IT and business process outsourcing (BPO) deals worth £130 million during H12014, according to BPO provider arvato’s UK quarterly outsourcing index.

Arvato said that the number of outsourcing contracts concluded in the sector during the first six months of this year was up 50% compared to H12013 and that 66% of the deals agreed related to business functions that the manufacturers had never outsourced previously.

Manufacturing and outsourcing contract expert Jayne Hussey of Pinsent Masons, the law firm behind Out-Law.com, said that manufacturers are looking towards outsourcing as part of a continuing drive to achieve efficiencies and, in some instances, are looking at outsourcing as an option to help them to meet in customer demand.

“The need to control costs and to satisfy the growth agenda is forcing manufacturers to review their processes and assess whether outsourcing can help them achieve efficiencies or alternatively react to a much more buoyant market where demand is outstripping capacity that the internal resource is able to deliver,” Hussey said.

“Increased demand and a more sophisticated approach by manufacturers is not only leading manufacturers to look at introducing new technology into their processes, but it can have a knock-on effect on back-office functions too. For example, manufacturers may have stripped back some of their in-house resources, such as payment processing teams, during the recession but now find that a fuller order book requires them to look to third party suppliers to supplement the in-house capacity they have or even assess whether they can achieve economies of scale by outsourcing that function completely,” she said.

Local government bodies spent on average 67% more on the outsourcing deals they agreed during H12014 than they did the previous year, with three quarters of all the contracts agreed during the first half of the year either extensions or renewals of existing arrangements or involved a change of supplier, arvato said.

The arvato data revealed that 34 outsourcing deals were agreed across all sectors in the second quarter of 2014 (Q22014) with a total value of £734m. In the first quarter of this year, 39 outsourcing contracts were signed and were worth £2.1 billion, arvato said. Of that figure, £1.5bn stemmed from public sector outsourcing contracts that were agreed between the beginning of January and end of March this year.

“A number of large individual deals meant that our index showed a bumper first quarter for the industry in terms of overall value, but the volume of new outsourcing activity has remained relatively constant,” Debra Maxwell, managing director of arvato UK, said. “Encouragingly, the number of first time contracts remained significant, which shows the continued popularity of outsourcing as a strategic solution, particularly in the private sector. As UK economic growth continues to gather pace, we expect outsourcing to do the same.”

Source:http://www.out-law.com/en/articles/2014/august/uk-manufacturers-outsourcing-spend-grows-132/

UK manufacturing firm outsourcing spend increases to £130 million

August 11th, 2014

UK manufacturing firms increased spending on outsourced IT services to £130 million during the first half of this year, research has shown.

The UK Outsourcing Index report, compiled by business process outsourcing (BPO) provider arvato and industry analyst NelsonHall, revealed that the value of deals in the first six months of 2014 increased 132 percent year on year, driven by wider growth within the sector. A recent British Chamber of Commerce survey found that 42 percent of manufacturers reported a rise in domestic sales in the second quarter – the highest since the survey began in 1989.

The outsourcing data showed that the total volume of manufacturing deals was also up by 50 percent. Meanwhile the proportion of services outsourced for the first time doubled year on year to 66 percent.

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“While not seen as a traditional market for business process and IT outsourcing, manufacturers under increasing growth pressure are turning to outsourcers to help support non-core functions, allowing them to focus on their expansion strategies and product innovation,” said Debra Maxwell, managing director of arvato UK.

“The flexibility and efficiency savings outsourcing provides is the ideal tonic for their growing pains.”

The overall outsourcing spend reached £734 million from 34 contracts, with the private sector accounting for the majority. Telecoms and media, financial services and energy and utilities were the most active sectors, responsible for 70 percent, or £513 million.

The research showed that the local government market had matured, with three quarters of all contracts being extensions, renewals or the replacement of incumbents, an increase from 43 percent in the first half of 2013. The average deal value in local government also grew, up by 67 percent year on year.

BPO deals were the most common, accounting for more than half, 52 percent, of all contracts.

Source:http://www.computerworlduk.com/news/outsourcing/3535501/uk-manufacturing-firm-outsourcing-spend-increases-to-130-million/

Sharp rise in value of outsourcing deals

August 8th, 2014

The average value of contracts between councils and outsourced providers has risen steeply over the past year despite a drop in the number of contracts agreed.

According to the latest quarterly index by outsourcing firm Arvato, the average deal value in local government increased by 67% year-on-year, from £25.9m in the first half of 2013 to £43.4m in the first half of 2014.

This is despite 50% fewer contracts being signed in the first half of 2014 than during the same period in 2013.

The total value of the 2014 contacts was 16% lower than that of the 2013 contracts. This was because of the fall in contract numbers.

Three-quarters (75%) of all the contracts issued during the first six months of 2014 were extensions, renewals or replacements. This is up from 43% in the first half of 2013.

The overall increase in the value of contracts has been attributed to “maturity” in the local government market.

Arvato UK’s managing director Debra Maxwell said: “UK local government has been at the vanguard of public sector outsourcing globally for many years.

“Our findings show that outsourcing strategies are continuing to deliver value for local authorities with experienced clients using partnerships to do more with less against a backdrop of continuing austerity.”

Source:http://www.lgcplus.com/news/sharp-rise-in-value-of-outsourcing-deals/5073692.article?blocktitle=Latest-Local-Government-News&contentID=2249

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