Posts Tagged ‘UK’

Outlook for procurement outsourcing services in the UK industry market

January 29th, 2013

A collapse in business confidence due to the global downturn has slowed revenue growth in the Procurement Outsourcing Services industry over the five years through 2012-13. The industry is expected to post healthier growth over the five years through 2017-18 as an expected recovery in the number of businesses outsourcing will support revenue growth.

The Procurement Outsourcing Services industry faced challenges in a shrinking market over the five years through 2012-13. Industry revenue is estimated to decline by an annualised 1.1% over the period to reach £2.53bn. The industry’s market shrank as the number of businesses in the United Kingdom fell. The remaining businesses were also wary of their financial outlook and were less likely to invest in new procurement processes, which cut demand for industry services. On the other hand, business customers were inclined to outsource their procurement function as they strived to find greater efficiencies in a competitive environment. As such, the industry benefitted from a countercyclical trend. The greater IT and telecommunications adoption of business has also made the outsourcing of procurement functions easier.

According to IBISWorld industry analysts Aries Nuguid, “a collapse in business confidence due to the global downturn has slowed industry revenue growth over the five years through 2012-13”. As companies became less confident in their financial outlook, procurement activity slowed, which hurt demand for industry services. Poor business confidence also caused a mismatch between capacity in the industry and demand for industry services. This heightened competition between industry operators and pressured operating margins.

Industry revenue is expected to grow by a solid 3.2% in 2012-13. Nuguid adds, “the popularity of outsourcing as businesses strive for greater efficiency is expected to back the growth in industry revenue”. An expected expansion in capital expenditure by the private sector during the year will also support demand for procurement outsourcing services.

The industry is expected to post healthier growth over the five years through 2017-18. A recovery in number of businesses outsourcing will support revenue growth over the period. Business confidence is forecast to improve, which will boost procurement activity, some of which will be outsourced to the industry. Furthermore, the forecast resumption of growth in capital expenditure on new capacity and processes will increase demand in the industry. The restored demand and better match with service capacity will enable wider profit margins.

The Procurement Outsourcing Services industry exhibits a low level of market share concentration, with the four largest players estimated to generate less than 30% of industry revenue. The industry is dominated by small enterprises. At one end of the spectrum are niche operators providing procurement services to specialised industries and clients. At the other are well-known consulting brands with a small footprint in the industry that functions as a value add to larger supply chain consulting services. Major companies include Capita and Xchanging.

Source:http://www.sharedserviceslink.com/file/95637/outlook-for-procurement-outsourcing-services-in-the-uk-industry-market.html

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UK grabs hold of IT outsourcing crown

January 22nd, 2013

The UK has been crowned king of the outsourcing market in 2012, according to market watcher Information Services Group (ISG). It claimed that while the overall outsourcing market across EMEA declined last year, the UK recorded a healthy rise in contract values. In total the 4Q12 EMEA TPI Index – which covers commercial outsourcing contracts with an annual value of €4m (£3.35m) or more – totalled €2.1bn in Q4, a six per cent drop from Q3 2012, and a significant 29 per cent drop from Q4 2011.

The UK, which is the largest market in Europe, saw average contract value rise 20 per cent in 2012 to €3.7bn. ISG claimed this was aided by a number of large facilities management contracts awarded in the financial services sector. Despite the number of contracts signed declining year on year compared with 2011, contracting activity in the UK appears very stable, ISG revealed. Contract values for the full year were also subdued across EMEA, with €8.2bn recorded, a 12 per cent decrease from 2011.
The 434 contracts awarded in EMEA in 2012 marked a 21 per cent decrease compared with the record high recorded in the region last year.
John Keppel, president of ISG North Europe, said: “It is important that we consider these contract counts for 2012 within their larger and quite significant historical context. Remarkably, EMEA contract numbers have nearly doubled since 2007. Several factors account for this: more restructurings returning to market, more multi-sourcing and more new contracts coming online from first adopters.”
Looking ahead to Q1 2013, Keppel said the global outsourcing picture was mixed.
“We anticipate a healthy influx of awards in the first quarter, possibly followed by lower levels in the second. The short-term pipeline appears robust and better than ever, according to the service providers we speak to, yet the longer-term view has not yet crystalised,” he added.
Source:http://www.channelweb.co.uk/crn-uk/news/2237731/uk-grabs-hold-of-it-outsourcing-crown

The UK has been crowned king of the outsourcing market in 2012, according to market watcher Information Services Group (ISG). It claimed that while the overall outsourcing market across EMEA declined last year, the UK recorded a healthy rise in contract values. In total the 4Q12 EMEA TPI Index – which covers commercial outsourcing contracts with an annual value of €4m (£3.35m) or more – totalled €2.1bn in Q4, a six per cent drop from Q3 2012, and a significant 29 per cent drop from Q4 2011.

The UK, which is the largest market in Europe, saw average contract value rise 20 per cent in 2012 to €3.7bn. ISG claimed this was aided by a number of large facilities management contracts awarded in the financial services sector. Despite the number of contracts signed declining year on year compared with 2011, contracting activity in the UK appears very stable, ISG revealed. Contract values for the full year were also subdued across EMEA, with €8.2bn recorded, a 12 per cent decrease from 2011.

The 434 contracts awarded in EMEA in 2012 marked a 21 per cent decrease compared with the record high recorded in the region last year.

John Keppel, president of ISG North Europe, said: “It is important that we consider these contract counts for 2012 within their larger and quite significant historical context. Remarkably, EMEA contract numbers have nearly doubled since 2007. Several factors account for this: more restructurings returning to market, more multi-sourcing and more new contracts coming online from first adopters.”

Looking ahead to Q1 2013, Keppel said the global outsourcing picture was mixed.

“We anticipate a healthy influx of awards in the first quarter, possibly followed by lower levels in the second. The short-term pipeline appears robust and better than ever, according to the service providers we speak to, yet the longer-term view has not yet crystalised,” he added.

Source:http://www.channelweb.co.uk/crn-uk/news/2237731/uk-grabs-hold-of-it-outsourcing-crown

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Wipro Project for BT Recognized as the ‘Offshoring Project of the Year’ by UK’s National Outsourcing Association

December 14th, 2012

Wipro Technologies, the Global Information Technology, Consulting and Outsourcing business of Wipro Limited (NYSE: WIT), has won the “Offshoring Project of the Year” award at the 2012 National Outsourcing Association (NOA) Awards. Now in its 9th year, the annual United Kingdom-based NOA Awards recognize best practices in outsourcing projects. Wipro has been recognized for its transformational service excellence initiatives at BT aimed at achieving BT’s service objectives of ‘Right First Time’ and ‘Reduced Cycle Time’.index123

Wipro’s award-winning engagement with BT involved the standardization and restructuring of processes using lean principles, to balance workloads and achieve higher closure rates for provisioning requests. Wipro automated task distribution and created a centralized talent pool to optimize resource utilization across geographies. The application of lean practices resulted in significant improvements in productivity, with a 12% increase in throughput, as well as operational cost savings.

David Dobson, Director – International Service Delivery, BT said, “It is a great achievement for us. Our engagement with Wipro has helped us streamline processes with balanced workloads and higher task closure rates. Wipro has harmonized our regional teams into skill-based teams, which has helped us achieve higher productivity levels at reduced costs. We value our partnership with Wipro which continues to drive value for our business and end-customers.”

Anil Jain, Senior Vice President & Global Head, Communication and Media Business Unit, Wipro Technologies said, “We feel honored to receive this prestigious award. We drew on our extensive lean expertise to analyze each functional area within BT’s operations and across the Task Closure process. Centralized skill-based task assignment ensured that support teams were capable of driving focused activities within their domains to achieve higher task closure rates. We’re glad to be BT’s partner in their journey to improve operational efficiency and boost end-user satisfaction.”

Martyn Hart, Chairman of the NOA said, “During the last year, BT decided to outsource several transformation initiatives to Wipro, in order to achieve a service excellence platform that could deliver BT’s Service Objectives. One of these initiatives was to improve the Task Closure Rate using Lean principles which led to improved productivity and reduced costs. The judges felt Wipro provided an excellent example of applying best practice to outsourcing to achieve clear and demonstrable benefits, delivered in a way that will last into the future.”

The NOA awards which has been an annual event since 2003 recognize and reward innovation and achievement by suppliers, users and integrated teams within the outsourcing industry.

Source:http://www.businesswireindia.com/PressRelease.asp?b2mid=33775

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Why is the UK IT services industry employing less and generating less revenue?

November 26th, 2012

I wrote an article on Computer weekly yesterday about the latest research about the size of the UK outsourcing sector. This is done every year by Oxford Economics.

It looks at the entire outsourcing sector, including employment services and maintenance, services and not just IT. The latest survey, which covers 2010, reports that revenues in the UK outsourcing sector were just under £199bn that year. The sector employed 3.2 million people.images

The IT and data related services segment had the biggest revenues of all sectors at £38.7bn. The sector recruited just over 10% of the total outsourcing workforce at 320,000.

This would appear great for the UK IT outsourcing sector. However the revenues and the numbers employed have both fallen.

But in 2009 there was £207bn in revenues, and 340,000 people were employed.

Why has this happened? The most obvious cause would be the economy which has really felt the effects of the downturn in 2010. But how much is related to offshoring and the increased tendency for IT to be outsourced to huge multinational suppliers, with revenues reported overseas and increasing numbers of staff either offshore or onshore form offshore locations on Intra Company Transfers and not paying taxes.

When you think that IT has the biggest revenue share in the UK outsourcing sector and that outsourcing was 7.4% of the UK’s total production, there is good reason to protect the industry.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/11/why-is-the-uk-it-services-industry-employing-less-and-generating-less-revenue.html

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UK IT outsourcing jobs and sales drop, but sector outperforms others

November 23rd, 2012

The number of UK workers employed in the IT outsourcing sector has dropped, as has its total contribution to the UK economy, according to research by Oxford Economics.

Research into the UK outsourcing sector in 2010 found that total outsourcing was worth just under £199bn in total sales – 7.4% of the UK’s total production. IT and data-related services was the biggest sub-sector of outsourcing, contributing £38.7bn of the total for the outsourcing sector.134550607

But the outsourcing sector as a whole dropped from £207bn in 2009, while the IT outsourcing sector dropped by £3bn in the same period.

Employment services was the next biggest outsourcing sub-sector, with sales worth £33.9bn. Property, repair and maintenance outsourcing was the third biggest, with £28.1bn in sales.

About 10% of people, some 320,000, working in outsourcing were in IT services in 2010, compared with 340,000 in 2009. The sector employing the highest number was employment services, with 742,000 people. Property, repair and maintenance outsourcing employed 295,000 people in the UK in 2010.

About £23bn of the £38.7bn generated by UK IT and data-related outsourcing in 2010 was in London and the South East, where 160,000 people were employed.

Source:http://www.computerweekly.com/news/2240172560/UK-IT-outsourcing-jobs-and-sales-drop-but-sector-outperforms-others

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UK Businesses Wasting Billions on Dated In-House IT Support Services

November 14th, 2012

Alpine Interactive Urges National Rethink for 2013 and Beyond

Alpine Interactive has issued a call to arms for thousands of businesses across the UK – money is being thrown down the drain by overlooking IT outsourcing services. This also extends to those currently outsourcing without having considered their service packages for a while – budgets may once again be going up in flames for little to no returns.

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The UK’s SMEs in particular are at risk in terms of overspending on their IT services and support, having started small and manageable to quickly face expenses that seem to grow faster than the company.Alpine Interactive is urging businesses across the UK to consider its aims and targets for 2013 as a whole – those intent on achieving growth and stability cannot afford to overlook the value of IT support outsourcing.

Below Maximum Potential

“Through experience and a very real interest in computers we advise of new software solutions to our customers problems. We are a small company, that is a fact we take pride in. Our core team can solve most SME IT Support issues (90% in fact) over the phone with remote support login.” Alpine Interactive

Any UK business of any size that does not have optimal IT support in place cannot operate at maximum efficiency or reach its maximum potential – fact. It is not simply a matter of covering all bases current, but being able to anticipate the future needs and potential roadblocks facing the business as a whole in order that they may be pre-empted and dealt with.
Alpine Interactive champions the creation of fully unique IT support solutions which are designed to grow and evolved alongside the business in a way internal IT efforts never could.

Clear Cost Cuts

According to a recent survey taking into account business trends over the course of 2012, over 70% of UK SMEs have turned to IT support outsourcing services for the guaranteed savings on offer. In addition, the financial flexibility that comes with not having to build, staff and maintain a dedicated department is huge – never more so than following one of the worst recessions in the nation’s history.

Using remote IT service teams and support desks offers the best of all worlds for any business of any size, with the most professional and dedicated 24-hour support lines being backed by immediate emergency callouts should a specialist be needed on the premises. In addition, the cumulative knowledge-base of the professional IT support service will always surpass that of any none-dedicated IT business in the UK.

The Total Package

“We take complete responsibility for our customer’s overall IT requirements, managing day-to-day IT services, from computers to firewalls to telephone system. We provide long-term advice regarding IT-related business issues and deliver exceptional value.” – Alpine Interactive
By putting the total package of IT and communication support demands in the hands of those who know them best, the opportunities for downsizing, massive cost cuts and the streamlining of operations is simply off the scale. Alpine Interactive is therefore urging businesses across the UK that may have allowed their IT infrastructures to stagnate to make 2013 the year they see how far outsourcing could allow them to grow.

Source:http://www.prweb.com/releases/2012/11/prweb10127387.htm

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UK gets its own BPO Shawshank Redemption

August 17th, 2012

Apparently the Ministry of Justice has a plan to put some of the country’s jail birds to work. In an effort to win business from Indian call centres the MOJ wants UK prisoners with British accents to work in call centres. This is because in India call centre workers are often difficult to understand.

But this is already being done in India at Hyderabad’s Cherlapally Central Jail. An IT firm is working with authorities to turn hundreds of educated convicts into workers in the BPO sector.

Those working on the UK project might only earn £3 per day but this will be supplemented by giving them access to the personal details of thousands of people.More valuable than a cigarette in prison.

Whatever next? TVs, the internet or even the chance to work with celebrity chefs?

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/08/uk-gets-its-own-bpo-shawshank-redemption.html

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