Posts Tagged ‘UK’

TCS wins 600 million pounds, 10-year UK govt deal

March 3rd, 2010

The country’s largest software maker by revenue Tata Consultancy Services Ltd (TCS) has won a 10-year, £600 million (Rs4,122 crore) contract to set up and maintain the information technology (IT) system for the UK’s national pensions scheme.

The country’s Personal Accounts Delivery Authority, the administering authority for the scheme, said on Tuesday that the contract, which can possibly be extended for another five years, would be signed later this month.

Mint had first reported on 16 December that India’s largest software services firm was the only company left in the fray for the new pension scheme contract.

This is the largest public sector contract that any Indian IT firm has won in the UK and is expected to further open up opportunities in the £10 billion public sector technology outsourcing market in that country currently dominated by European IT firms.

“It is certainly a major win for TCS, and a sure sign that the appetite for global delivery is changing in the UK public sector,” said John O’Brien, analyst at Ovum, a UK-based technology researcher that tracks local IT services. Other Indian vendors that already have significant presence in the UK, such as HCL Technologies Ltd, Infosys Technologies Ltd and Wipro Ltd, would be in a strong position to benefit from the profile that this win will generate, he added.

Other large UK public sector deals TCS has won in the recent past include a $150 million (Rs690 crore today) contract in November from local government authority Cardiff Council and a £55-million deal with UK’s Child Maintenance and Enforcement Commission, which was signed in April.

Source:http://www.livemint.com/2010/03/02230241/TCS-wins-600-million-pounds-1.html

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Pakistan SEO Company intriduces new SEO Price and package plans for UK SEO companies

February 24th, 2010

The head of SEO Company Luqman-technologies.com has announced they are going to introduce new SEO price and package plans for outsourcing SEO services for SEO Companies in UK, Ireland and even Scotland.

Online PR News – 24-February-2010 – Luqman, the CEO of SEO Company Luqman-technologies.com told, we at SEO Company are working with around 8000+ customers in web designing, web development and SEO sectors, being in business for around nearly 11-years now, we are delighted to work with UK’s most leading small business firms and mid-sized companies.

We have stopped accommodating new SEO outsourcing orders back in the mid of 2009 because of number of Search engine optimization and Search engine marketing campaigns were in queue and as we only believe in providing Quality SEO Services, Interactive website design and SEO optimized web development we have given up outsourcing any new SEO orders.

Currently as everyone knows we have started night shift for SEO and online customer support and even we are hiring 60-New website designers, web developers and search engine optimizers and search engine marketers we aim to help small business firms and mid-sized companies benefit from our expert team of Professionals in their respective domains

Luqman told, we have wonderful SEO price and package plans for SEO Companies based in London, across UK, Wales, Scotland and even Ireland and we would be providing with extra ordinary SEO services and unique web designing and web development services on affordable prices, so both the customer and SEO Companies benefit from this service.

Luqman added, worlds most leading SEO Companies has partnered with us because of our quality service and we would welcome any SEO Companies which are there to provide white hat SEO services, we are confident that our SEO strategies we have opted for our Search engine optimization and marketing campaigns would be as useful as for our own clients.

New price and package plans for Search engine optimization, Search engine marketing and Internet marketing, web design and web development would be placed in next release or you can see the same by browsing their price and packages section.

SEO Companies which want to partnership with us for SEO services can use partners page in order to sign up as an affiliates, re-sellers or start outsourcing their SEO orders from today.

Visit Seo Agency website, where you will find more information about Seo Company and the way our search engine optimization and search engine marketing pricing and packages are tailored appropriate for your business category, and even information about our link building services, website design and website development and so on.

If you wish to read more about their SEO Services, and their SEO Company, get more information about their web design, web development and search engine optimization and search marketing services.

Source:http://www.onlineprnews.com/news/23085-1267007854-pakistan-seo-company-intriduces-new-seo-price-and-package-plans-for-uk-seo-companies.html

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Logica warns of drawn-out recovery

February 24th, 2010

Logica, the UK-based IT services company, reported a 3 per cent fall in sales for 2009 and said 2010 revenues would be flat as the economy made a slow recovery.

Andy Green, chief executive, warned of a hiatus in the company’s UK public sector business following the general election, particularly if there was a hung parliament, with no political party securing a clear victory.

Public sector contracts have been one of the strongest areas of Logica’s business during the downturn, accounting for just under two-thirds of revenues in the UK. However, there are fears that if a Conservative government is elected, there could be drastic cuts to public spending. There will also be an election in the Netherlands this year.

”In the short term there could be a hiatus, but in the medium term all European countries will need to invest in automation to get spending down,” said Mr Green who added that economic recovery would be slow.

”For most of our clients life hasn’t returned to the sunny uplands of 2006 and 2007. There will be slow improvements,” Mr Green said.

Revenues for 2009 were £3.7bn, down 3 per cent from the previous year as companies held back on big IT spending projects.

The company’s traditional IT consulting revenues fell by 10 per cent but were partially offset by 9 per cent growth in outsourcing, where Logica takes over the handling of entire parts of a company’s IT systems or business processes. Outsourcing has been a popular way for companies to save costs during the downturn.

Sales to the financial services sector saw deep declines of 20 per cent during the year, and business in the Benelux region fell 19 per cent. All IT services companies have struggled in the region, which is heavily dependent on banking.

Pre-tax profits were £43m, compared with £44m in 2008. The company took £95m in exceptional restructuring costs in 2009, as it trimmed back staff. Mr Green said he did not expect further restructuring costs this year.

Basic earnings per share were 2.5p, down from 2.7p previously, but the company raised its dividend 10 per cent to 3.3p. Mr Green said the move underlined the company’s confidence in the stabilising market.

Copyright The Financial Times Limited 2010. You may share using our article tools. Please don’t cut articles from FT.com and redistribute by email or post to the web.

Source:http://www.ft.com/cms/s/2/efaa2632-211f-11df-a6b2-00144feab49a.html

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India top offshore destnation for half of IT firms in UK

February 22nd, 2010

Nearly 50 percent of IT firms in UK are open to offshoring, with India favoured as the top offshore destination, according to a study conducted by Contractor UK, a portal for IT contractors, and the Chartered Institute of Personnel Development (CIPD).

The survey showed that of all the employers in the UK that had plans to offshore jobs, only a fifth of the total were manufacturers. On the contrary, about 44 percent stemmed from the computing and IT industries.

Indias IT industry body NASSCOM said at a major IT conference that it expects a whopping 150,000 IT jobs to be created in 2010. This is despite warnings of a slow recovery in other sectors. According to NASSCOM, Indias healthcare, retail and utility industries are picking up pace at a rapid rate – almost thrice as fast as core markets. This is an indication that these sectors will be quick to create IT jobs.

Analysts at TechMarketView commented that western IT firms are scurrying to get a piece of the Asian pie after India has dominated the outsourcing landscape for two decades. Chairman of Dell Services consulting wing, Jim Champy, said that Asian firms are likely to spend more money on IT outsourcing than Western counterparts. This translates to a reversal of the existing trend of more U.S. and European firms purchasing computer services than those in India.

UK IT services firm Steria has begun utilising the companys offshore services unit, after acquiring Xansa in order to tap Indias domestic market. Experts say that other Western majors are likely to follow so they too can tap into the growing appetite for IT outsourcing prevalent in the region.

Source:http://www.siliconindia.com/shownews/India_top_offshore_destnation_for_half_of_IT_firms_in_UK-nid-65640-cid-3.html

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Contractors could be affected by outsourcing rise

February 19th, 2010

Contractors who are working in the UK’s IT industry could be among those to be affected by outsourcing trends.

The latest Labour Market Outlook survey From the Chartered Institute of Personnel and Development (CIPD) has revealed that a number of UK firms are planning to outsource jobs abroad this year.

According to the report, ten per cent of all companies are looking to outsource their workload to different countries.

In the IT sector this number rises to 41 per cent, with many firms opting to outsource work to India and eastern Europe.

More than half of the firms (51 per cent) who said they are planning to use foreign workers said they would relocate to India, while 37 per cent are to opt for eastern European nations.

Gerwyn Davies, CIPD public policy adviser and author of the report, said “Despite rising unemployment, employers are still struggling to recruit the people they need and we are turning abroad to plug the gap.

“To help minimise further outsourcing of jobs abroad, the government needs to do all it can to curb rising wage costs. A good start would be abandoning the national insurance contribution increase, planned for 2011.”

Source:http://www.brookson.co.uk/news-and-press/19625287/contractors-could-be-affected-by-outsourcing-rise.aspx

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Europeans prefer staff suppliers to outsourcers: Forrester

February 19th, 2010

A preference by companies in Western Europe for contract IT staff is cutting into the business of outsourcing companies in these countries, according to a report by Forrester Research.

Companies in Western Europe — excluding the U.K., where outsourcing is popular — prefer to augment their internal IT staff with people who are supplied by outside contractors but based in their facilities, said Sudin Apte, a principal analyst at Forrester, on Friday.

Companies in Western Europe aren’t in a hurry to cut costs by outsourcing overseas, according to Apte. Instead, their top priority is to be well integrated with the local social fabric, which includes avoiding cutting jobs in their countries, and adhering to local labor rules and other norms, he added.

India exports about €5 billion (US$6.8 billion) worth of IT services to Western Europe, excluding the U.K., representing about 5 percent of the total IT services market in the region, Forrester said.

Indian outsourcers prefer to manage the staff themselves, and offer delivery from offshore locations, which hasn’t won them a lot of European business, Apte said.

Countries in Eastern Europe, which were expected to benefit from their geographical proximity and cultural similarity with Western Europe, are also not getting a lot of business from the region. Near-shore locations in Eastern Europe collectively export less than €500 million to Western European countries, excluding the U.K., Forrester said.

While many companies avoid outsourcing, large European multinational companies, with experience in operating in a large number of countries, already outsource to offshore locations like India, Apte said. They are outsourcing because they have to compete with large U.S. companies which already use low-cost offshore resources. But the trend isn’t catching with companies that have their operations primarily in Western Europe, he said.

A number of Indian outsourcers have started to focus on growing their business in Europe, and these efforts were stepped up after the recession in the U.S. led to a slump in their revenue. Some of them, like Infosys Technologies and Wipro, have also set up near-shore facilities in Eastern Europe.

Even so, Europe accounts for a small share of the revenue of Indian outsourcers. In the quarter to Dec. 31, India’s largest outsourcer, Tata Consultancy Services, derived 18.5 percent of its revenue from the U.K., and 10.7 percent from the rest of Western Europe, while the U.S. accounted for 52 percent of its revenue.

Some of their competitors, including multinational services providers, hire out staff to companies in Western Europe, if only to get a “foot-in-the-door” with these accounts, Apte said. They then progressively move to outsourcing projects in near-shore locations, and later some of these projects are moved to offshore locations, he said.

However, Indian companies have been relatively inflexible in their approach in Europe, Apte added.

Even if they change their approach, Indian outsourcing companies should not expect to see a dramatic boom in business from Western Europe, other than the U.K. Three to four years from now, exports from India will still account for about 12 to 15 percent of the total IT services market in Western Europe, excluding the U.K., he said.

Source:http://www.pcworld.com/article/189789/europeans_prefer_staff_suppliers_to_outsourcers_forrester.html

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Half of UK IT firms open to offshoring, India most favoured destination

February 19th, 2010

Nearly 50% of IT firms in UK are ready to relocate jobs overseas, with India favoured as the top offshore destination, according to a study conducted by Contractor UK, a portal for IT contractors, and the Chartered Institute of Personnel Development (CIPD).

The survey revealed that of all the employers in the UK that had plans to offshore jobs, only a fifth of the total were manufacturers. In contrast, about 44 percent stemmed from the computing and IT industries.

Another trend that is propping up in the outsourcing scene is outsourcing to Brazil in Latin America, IT outsourcing in Philippines, and outsourcing to China and Vietnam. The CIPD said that companies were seeking to balance the right skills, cost savings and quality of goods and services and that this was not just about doing business in India.

Nonetheless, CEOs of UK IT firms that plan to offshore jobs, irrespective of their motivations, will be assured that India is ready to meet their demands on the heels of a recovery in the offing.

Incidentally, Indias industry body NASSCOM said at a major IT conference that it expects a whopping 150,000 IT jobs to be created in 2010. This is despite warnings of a slow recovery in other sectors.

NASSSCOM said that Indias healthcare, retail and utility industries are picking up pace at a rapid rate – almost thrice as fast as core markets. This is an indication that these sectors will be quick to create IT jobs.

Analysts at TechMarketView commented that western IT firms are scurrying to get a piece of the Asian pie after India has dominated the outsourcing landscape for two decades. Chairman of Dell Services consulting wing, Jim Champy, said that Asian firms are likely to spend more money on IT outsourcing than Western counterparts. This translates to a reversal of the existing trend of more U.S. and European firms purchasing computer services than those in India.

UK IT services firm Steria has begun utilising the companys offshore services unit, after acquiring Xansa in order to tap Indias domestic market. Experts say that other Western majors are likely to follow so they too can tap into the growing appetite for IT outsourcing prevalent in the region.

NASSCOM has said that Asia will reel in more than a 25 percent of global consumption of BPO and IT services within the next ten years. That figure is up 20 percent from current targets.

Source:http://chaisamosa.net/index.php/business/201002181941/half-of-uk-it-firms-open-to-offshoring-india-most-favoured-destination/menu-id-360html

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Ciklum today announced it was sponsoring the 2010 UK and Ireland Tech Tour

February 13th, 2010

Event Pairs Most Promising Emerging British and Irish Technology Companies with Global Venture Capital Resources

Ciklum today announced it was sponsoring the 2010 UK and Ireland Tech Tour, which will be held April 27-29 in London and Dublin. The Tech Tour will pair the most promising high-growth, early- and expansion-stage technology companies with representatives from the global venture capital world for strategic advice and potential funding. The funds that will be present at the Tour represent over €10 billion worth of investment capital.

The Tech Tour will see companies spanning a variety of technology sectors in England, Scotland, Wales, Northern Ireland and the Republic of Ireland competing to become one of 30 participants chosen from a pool of 250 applicants. Applicants will be assessed on the uniqueness of their technology, the strength of their business model, vision, capability to execute on the business plan and the quality and track record of their management.

Henrik Bak, Ciklum VP of Sales, comments: “Most of Ciklum´s 100 clients are successful IT growth companies that often started small but have become their respective industries’ technology leaders. At Ciklum we have specialized in helping IT growth companies setting up their own software development at a nearshore location, which gives advantages equivalent to in-house development, but at a significantly lower cost – something that is important for success of such ventures. We look forward to the opportunity to share the experience gathered with hundreds of successful software growth companies over 8 years with tomorrow’s winners on the UK IT scene.”

Victor Basta, President of UK & Ireland Tech Tour, said: “Our sponsors play a vital role in the running of this key event, and we thank them for their participation and generosity. The Tech Tour will identify the cleverest and most resilient emerging companies in the UK and Ireland – companies that have weathered and even thrived during the downturn. It’s no exaggeration to say these companies have the potential to be the global technology leaders of tomorrow.”

Source:http://7thspace.com/headlines/335052/ciklum_today_announced_it_was_sponsoring_the_2010_uk_and_ireland_tech_tour.html

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How will the Carbon Reduction Committment affect IT outsourcing?

February 4th, 2010

Government plans to cut carbon emissions in the UK will soon be mandatory for large businesses and public sector bodies. An immediate consequence will be changes to the contract terms and pricing mechanics of large IT projects, write Bridget Fleetwood, partner at international law firm Pinsent Masons, and Nicolette Walshe, sustainability and climate change consultant at Logica.

The Carbon Reduction Commitment Energy Efficiency Scheme (CRC) comes into force on 1 April. Last year, Intellect, the IT sector trade body, warned that the scheme would encourage transfers of carbon liability, rather than encouraging a net overall reduction in emissions across the UK.

Intellect criticised the league table at the heart of the CRC, which rates the best and worst performing organisations based on the rise or fall in their carbon emissions. Intellect, in common with other industry bodies, pointed out that its focus on absolute reductions in carbon consumption makes little sense for an industry in growth and that incentives should focus instead on the relative reductions that can be achieved despite overall growth.

We expect that any review of the metrics used within the league table will be an exercise in fine-tuning, not significant reform. The CRC regime is here to stay and we anticipate that there will be no legislative overhauls in the short to medium term, notwithstanding the imminent General Election.

Some suppliers believe they are being driven to transfer their carbon consumption offshore. Data centres, for example, might be built in more polluter-friendly countries to avoid having their carbon emissions attributed to their UK operators.

However, while the CRC is an initiative of Westminster, not Brussels, we anticipate that other countries’ laws will catch up. An offshore strategy is more likely to succeed if it is driven by factors like cost and choice of climate (ie, a location that demands less artificial cooling) rather than choice of regulation.

In the absence of legislative change, prudent suppliers may be reviewing their contracts.

Where ICT outsourcing relationships are already in place, the service delivery arrangements may be set in stone and the contracts may have many years to run. The arrangements may dictate that the services are delivered in a way which is not environmentally friendly; that energy-hungry facilities are used to deliver services; that dedicated rather than virtualised servers must be used. In many deals, the customer will have agreed to pay a fixed price for the services – with no incentive to move to an arrangement which reduces energy consumption or the supplier’s utility costs.

In these situations the supplier can try to negotiate with the customer to introduce more environmentally-friendly provisions. Some customers, particularly those in the public sector, will welcome ‘greener’ contracts and may agree to changes that offer no commercial upside. But if the changes mean an increase in the customer’s costs or an exposure to fluctuating prices, most customers will refuse. Suppliers will also be looking to renegotiate their energy contracts to introduce flexibility wherever possible to reduce some of their exposure under the new legislation.

Those suppliers whose contracts allow for re-negotiation and/or price increases caused by changes in law are in a more attractive position and the outcome will be directed by each contract’s wording and commercial allocation of risk. However, under many government contracts the CRC will not trigger price renegotiation clauses because the scheme will be classified as a ‘general’ change in law – which does not allow for special treatment.

For new ICT outsourcing contracts yet to be placed, we expect suppliers to address the new environmental regime as part of their negotiations with customers.

In these new contracts, suppliers will introduce differential pricing to incentivise more energy-efficient service solutions and to drive new behaviours within the customer organisation to reduce, for example, data processing transactions or the supplier’s reliance on cooling mechanisms in data centres.

We may also see a new focus on contract review clauses triggered by a change in cost base. These are common in areas of market volatility, such as commodity service components, and may be used more frequently in future in the area of utility costs.

We expect to see more outsourcing deals with pricing structures which allow the suppliers to pass on their utility costs in full to the associated customer – or to treat them as ‘direct supply’ to the customer with the bill being paid through the agency of the supplier. This sounds simple but the question of pricing utility costs so that they can be accurately allocated and passed on to any specific customer is not straightforward in the new world of caps, market pricing for allowances, bonuses and penalties.

If suppliers are using fixed prices in the area of data centre operations, there may need to be a significant contingency within the price to allow for the future unknowns in the energy pricing market.

We may also see suppliers ‘mirroring’ the scheme in individual contracts to allow them to flow through to customers the regime imposed by the CRC. Such negotiations will be a challenge: neither supplier nor customer will want to carry the risk and responsibility that each regards as the other’s problem.

The direction of environmental regulation is unavoidable and unambiguous even if it is not universal. The CRC is an important part of the UK’s regime and it may be tweaked but its core principles are unlikely to change. The CRC is not in force until April, but its principles can be reflected in IT contracts today.

Source: http://www.computerweekly.com/Articles/2010/02/03/240195/how-will-the-carbon-reduction-committment-affect-it.htm

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IT industry warns CRC could drive carbon-intensive datacentres offshore

February 2nd, 2010

IT industry experts are calling on the UK government to amend the imminent Carbon Reduction Commitment (CRC) energy efficiency scheme, warning that it will force participants to outsource energy-intensive IT infrastructure to offshore operators, which could drive up overall emissions from the sector.

The legislation comes into effect in April and will apply to about 5,000 large UK public and private sector organisations that consume more than 6,000MWh of electricity per year. As a result, many of the UK’s larger datacentres will be covered by the scheme and will be required to report on their energy use and attempt to improve their efficiency or face financial penalties.

The cap-and-trade scheme is intended to provide organisations with financial incentives to cut their carbon emissions by imposing financial penalties on those organisations that at least curb their energy use, and providing bonuses to those that successfully reduce energy use.

But according to Liam Newcombe, secretary of the British Computer Society’s datacentre specialist group, one of the legislation’s key flaws is that participants only purchase carbon credits under the scheme based on their own levels of in-house carbon emissions, not those generated by outsourcing providers on their behalf.

As a result, he is concerned that organisations will be provided with a ” perverse incentive” to outsource their IT infrastructure, potentially to overseas operators, to avoid additional charges imposed by the CRC. “I’m already aware of a couple of organisations that are very interested in managing their CRC league table positions by outsourcing their IT assets,” Newcombe said.

Such tactics could prompt accusations of “carbon laundering”, but Newcombe predicted that firms could adopt a “slow and more creeping” approach, designed to avoid any suggestion that they are deliberately outsourcing their emissions to third parties.

For example, he said he expects to see participants increasingly install new or upgraded equipment into co-location or other third-party facilities rather than run them in-house, with a view to quietly massaging emission figures to demonstrate year-on-year improvements in emission reductions.

“Even if you’re trying to play the game straight, you won’t be able to do it because you can’t report the CRC performance of your co-location sites,” he warned. “So even if you’re trying to be honest, you’re forced into an obscure game of carbon management accounting.”

The only real winners in this scenario will be the outsourcers and vendors selling carbon accounting software and services, Newcombe added.

Meanwhile, efficient and successful service providers that manage to grow their customer base could well end up being penalised under the initiative.
Newcombe observed that the more customer service providers take on, the more IT equipment they need to install and the higher their energy consumption/carbon emission rates become. “An organisation providing an efficient service could fall down the league tables because its net emissions have risen, while an inefficient supplier that has lost customers would rise,” he explained. “So you could see a situation where the good providers end up subsidising the bad ones. ”

A worrying by-product of this scenario could be an increase in the number of IT services being provided by offshore companies, as firms attempt to simply offload energy-intensive operations into jurisdictions not covered by the CRC.

Newcombe warned that this migration could result in a net increase in carbon emissions as countries in the developing world that provide IT services, such as India, routinely have more carbon-intensive energy infrastructure than the UK.

Brian Murray, a principal consultant at IT services provider Morse, agreed that the CRC could provide firms with incentives to move their IT operations offshore and as a result it poses “a serious threat to UK businesses and could even have little, no or possible negative effects on global emissions”.

Any increases in offshoring activity would inevitably cost the UK economy money in terms of lost business, lost IT jobs and lost funds that could have been generated under the CRC mechanism, he added.

He urged the government to “make amendments that take into account these potential risks”, warning that otherwise the CRC could simply “move the problem from one place to another”.

His fears were echoed by Newcombe, who warned that “we effectively offshored embodied carbon in manufacturing by moving it to China, India and the like and now, under this short-sighted legislation, people will choose to outsource inshore carbon too”.

Source:http://www.businessgreen.com/business-green/news/2257120/industry-warns-crc-drive-carbon?page=2

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SA legal firm in UK outsourcing deal

January 25th, 2010

Legal firm Eversheds South Africa is to pilot an innovative joint venture with Eversheds UK to provide a range of outsourced legal services more cost-effectively to the firm’s UK clients.

“Discussions with our UK office started in December 2009 about the drafting of leases for a major UK based client, who had requested that this service be outsourced in order to cut costs,” Sven Laurencik, a partner at the Johannesburg office that is managing the joint venture in South Africa, said in a statement this week.

This initial project acted as a catalyst in developing discussions to provide services for other clients, from February 2010 onwards, in a joint venture between the firm’s UK and Johannesburg offices.

The new services will include high-volume work such as mortgage repossessions and insurance recoveries on a case-ownership basis, while personal injury claims and employment tribunal work may be taken on at a later stage.

“This is different to the outsourcing concept followed by many organisations, where work is mainly outsourced because it only requires low-level skills,” Laurenick said.

“We provide high-quality professionals and the same quality of legal expertise as our UK office with good turnaround times at lower rates than the UK, simply because overheads for legal services are lower in South Africa and the exchange rate is in our favour.”

Source:http://www.southafrica.info/business/trends/newbusiness/eversheds-250110.htm

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UK IT departments still slashing costs, says NCC

January 19th, 2010

Eighty one percent of IT departments made cost cuts over the last 12 months, according to a study from the National Computing Centre (NCC).

The study on IT infrastructure, conducted by the NCC’s Evaluation Centre, showed that 28 percent of departments made very significant or significant cost cuts, while 32 percent made moderate cuts and 21 percent did minor cost cutting.

This year’s prospects are also bleak, with 31 percent of IT departments expecting their budgets to decrease in 2010 and two percent expecting a significant decrease. However, 47 percent expect their budget to remain the same, while only 13 percent expect an increase.

The Evaluation Centre interviewed more than 100 companies for the survey, ranging from those in the public sector to IT and Telecoms, and companies of all sizes ranging from those with £5 million turnover to more than £5 billion.

Despite the budget cuts, nearly half (47 percent) of companies are not stopping their infrastructure investment. However, 38 percent of the companies that were making cuts to their infrastructure investment were delaying hardware upgrades, closely followed by 33 percent who were delaying software refreshes. Twenty-nine percent were also delaying upgrades to their network.

Outsourcing has been adopted widely in an attempt to reduce IT costs, with website and e-business (25 percent) being the most popular to outsource and a further seven percent also planning to outsource this in the future. A third of companies also outsource the server infrastructure and another third network infrastructure, while applications support is outsourced by 32 percent.

The security management of IT operations has seen a growth in outsourcing due to the costs of employing highly trained staff to maintain the required protection levels. While 45 percent still manage all their security in-house, 30 percent use a third party to manage some aspects of their security and 11 percent have outsourced the whole of it.

Meanwhile, offshoring does not appear to be as popular as simple outsourcing. Twenty-nine percent of companies would not use offshore providers, while 24 percent have not considered it and seven percent have rejected it. At present, just 29 percent offshore and four percent are evaluating it.

Virtualisation technology has grown rapidly, however, with 83 percent of companies seeing server virtualisation as playing an important role in their IT operations. The reduction in infrastructure cost and physical hardware in the data centre has been cited as reasons for this growth.

In contrast, desktop virtualisation is seeing a slower uptake, though interest is growing. Over half (56 percent) see it as an important technology in the next few years, compared to sixteen percent that see it as of medium importance and fourteen percent as of little or no importance.

The study suggests that cloud computing is rapidly gaining interest, partly driven by suppliers such as Amazon and Google. However, at present, just 11 percent of companies are using cloud computing services. A quarter of companies are looking at the option, but 59 percent have no current plans to adopt it.

Cliff Mills, research manager for the NCC, said: “There are a number of organisations delaying upgrades. This will produce pent up demand [for infrastructure and software spend] and hopefully, when the economy recovers, we anticipate seeing a return in some of these areas.”

“Outsourcing may also be an option, to avoid the initial outlay and we see through 2010 people looking at the area of cloud computing much more seriously.”

Source:http://www.infoworld.com/d/networking/uk-it-departments-still-slashing-costs-says-ncc-313

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UK, U.S. Financial service can take a toll on Indian IT

December 22nd, 2009

Indian technology companies, who depend heavily on the western world’s financial
services industry, could be affected by an intense anti-Wall Street/big banks sentiment sweeping the US and the UK, said experts and industry executives.

More than $25 billion of software exports from India is contributing to big American and the UK banks such as JP Morgan, Citibank, Barclays and RBS. Companies such as TCS, Infosys and Wipro derive a large part of their income from these institutions by running their business and IT systems and doing integration projects for firms wishing to merge.

While nobody is talking about another meltdown or even the collapse of big banks, the increasingly strident anti-big banks tone being struck by politicians, former regulators and the public is arousing concern among Indian technology executives, industry associations and independent experts.

“Negative public sentiment is a concern because they can drive regulations,” said Girish S Paranjpe, joint chief executive of India’s third-biggest software exporter Wipro. “People still think that the financial greed has led to loss of jobs and there are enough ‘bonus’ stories coming out, causing more damage,” he added.

“Despite many banks returning the TARP funds, the regulatory environment is not going to be easy. There are elections next year and you will find more populist measures being introduced,” Som Mittal, president of India’s outsourcing association Nasscom, said on Sunday.

Their worries are not without basis. Reports of the big banks giving large bonuses to their staff have not gone down well with the public. Anger is mounting on Capitol Hill and the White House over what they perceive to be reluctance of the banks to lend to small businesses and consumers leading President Obama to lash out at “fatcat bankers” recently.

The US Congress is likely to see the introduction of a Bill that seeks to bring back the provisions of the Glass-Steagall Act, the depression-era legislation that was repealed in 1999 when Bill Clinton was the president. The act separated commercial banking from investment banking and prevented banks that took deposits from the public from underwriting securities. Repeal of the act is widely believed to have made banks take large market risks leading to the financial crisis of 2008-2009.

The Republican Senator and the 2008 presidential candidate John McCain and Democrat senator Maria Cantwell are seeking to introduce a bill that would include provisions of the act. The bill does not enjoy popular support and is not guaranteed to pass, according to reports in the US .

But in what could be an ominous sign for the banks, the House of Representatives is likely to take up a similar legislation soon. Paul Volcker, the former Fed Reserve chairman, has publicly called for reinstating the Glass-Steagall Act and warned banks and finance companies that they are yet to realise the gravity of the problem. “Wake up gentlemen!” he recently wrote in a newspaper article, saying America needs to produce more, finance less.

Around a decade ago, the US had repealed the 1903s Glass Steagall law enabling the rise of large banking conglomerates such as Citigroup, JP Morgan Chase and Bank of America. If at all the act is reinstated, Bank of America and Merrill Lynch will have to be separated again, and JP Morgan will have to give up the trading business it acquired from Bear Stearns.

That will obviously affect the Indian IT companies which have recently bagged a number of orders relating to integrating systems and processes of firms who have concluded M&A deals. Indian IT firms could also be affected, if the banks are broken up and the balance sheet sizes become smaller. In the UK, there is a great clamour for the banks such as RBS to scale down and focus on a few geographies than be global players.

Source : http://www.siliconindia.com/shownews/UK_US_Financial_service_can_take_a_toll_on_Indian_IT-nid-63984-cid-3.html

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UK firms praise ITO performance

December 17th, 2009

The UK’s leading organisations report that their satisfaction with the performance of IT service providers has increased to record levels this year, as has their ability to manage their outsourcing contracts, according to Consultant News.

These findings are from this year’s ‘information technology outsourcing (ITO) service provider performance and satisfaction study’, undertaken by business advisory firm EquaTerra.

UK ITO buyer organisations ranked Capgemini (79%), Cognizant (79%) and Computacenter (78%) as the top three service providers for client satisfaction scores in this year’s study and the bottom three were HP/EDS (59%), Verizon Business (58%) and CSC (51%).

Source: http://www.itweb.co.za/index.php?option=com_content&view=article&id=28943:oz-police-it-projects-8220disastrous8221&catid=69:business&Itemid=58

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Only TCS bidding for UK personal accounts tender

December 16th, 2009

Tata Consultancy Services (TCS) seems to be the only company to bid for the modernization and outsourcing contract of UK government’s pension body after other bidders withdrew from the race.

The initial round of bidding had witnessed four players – Logica UK, Great-Western Retirement Services Europe, ATP Group of Denmark and TCS, said two people familiar with the development. The actual value of the contract is not disclosed. Spokesperson for TCS said, “We are keen to continue working with the Personal Accounts Delivery Authority (PADA) to develop our proposed solution for the personal accounts scheme. This project will help millions of people save for their retirement and we are fully committed to it.”

PADA believes to continue its discussions with TCS. Tim Jones, Chief Executive, PADA said, “TCS is an exceptionally strong bidder and we are making excellent progress but we need to conclude the procurement process appropriately and evaluated their proposals.” People familiar with the situation said that PADA and TCS are yet to agree on the price of the contract.

PADA is a non-departmental public body (NDPB) accountable to Parliament and reporting, through a Board, to the Secretary of State for the Department for Work and Pensions. It was by UK legislation to introduce personal accounts scheme. The scheme is likely to be a trust-based occupation pension scheme, run by a trustee corporation. As per the scheme, which is likely to start in 2012, upto one million employers are expected to contribute to their employees’ pensions for the first time. At the end of the second quarter of financial year 2010, UK accounted for 16.5 percent of TCS revenue and company had said that wins in public sector, energy, retail had helped to mute the continued weakness in that country.

For the Indian IT services industry, UK is the second largest market after the U.S. IT outsourcing contracts from the various department of the UK government has become one of the key focus areas for the Indian technology services companies.

According to industry observers, UK is seeking to bring down operational costs of its public sector systems by outsourcing non-core IT and back office projects. It is estimated that the country has identified a potential savings of around $10.6 billion with spending on IT by the UK government is estimated to be around $36 billion annually. Indian companies are trying to strengthen their presence in the UK with having development centres in regions such as Scotland, Northern Ireland among others.

Source:http://www.siliconindia.com/shownews/Only_TCS_bidding_for_UK_personal_accounts_tender-nid-63828.html

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UK organisations report record-high satisfaction with outsourcing

December 15th, 2009

The UK’s leading organisations report that their satisfaction with the performance of IT service providers has increased to record levels this year, as has their ability to manage their outsourcing contracts. These findings are from this year’s ‘Information Technology Outsourcing (ITO) Service Provider Performance and Satisfaction Study’ undertaken by business advisory firm EquaTerra.

UK ITO buyer organisations ranked Capgemini (79%), Cognizant (79%) and Computacenter (78%) as the top three service providers for client satisfaction scores in this year’s study and the bottom three were HP/EDS (59%), Verizon Business (58%) and CSC (51%). Of equal significance are findings showing clients’ satisfaction increasing for outsourcing on all performance indicators measured, including quality of service, price, innovation and flexibility.

Insight gained from service providers which achieved the best client satisfaction scores showed two key common traits. These being, a strong desire to deliver a very focused portfolio of services and, in particular, successfully developing an internal culture which empowers their staff to proactively engage with clients to develop innovative solutions.

The study has also revealed that European ITO service providers improved their satisfaction scores at greater levels than most Indian-based service providers. In the 2008 edition of the study, the top five rated service providers for customer satisfaction included four Indian and only one European provider. This year, four of the top five rated providers are European, while just one is Indian.

This year’s market study, the largest ever, analysed over 500 outsourcing contracts held by over 160 of the top IT spending organisations in the UK. The total annual value of the contracts included in this study is in excess of £10 billion and account for two-thirds of the total UK outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations.

Lee Ayling, EquaTerra’s Managing Director, IT Advisory, UK commented, “Given the strong emphasis on cost cutting this year, the ability of service providers to deliver high quality, innovative and flexible services at a lower cost is a positive sign for the outsourcing market and its ongoing growth.”

Martyn Hart, Chairman of the National Outsourcing Association, added, “The shift identified in this study is symptomatic of the changing nature of outsourcing relationships. End users are now looking for IT partners that will advise, push back with ideas and innovate. As IT continues to become more central to businesses operation, those suppliers that can offer a higher-value service will see increasing success.”

Further trends clearly identified:

Significant improvement in customers’ abilities to manage service providers
End-user organisations continue to improve their outsourcing governance skills. This is particularly the case in the UK. The greatest area of weakness relative to outsourcing governance relates to buyers’ use of supporting software tools and solutions and their ability to easily access accurate and timely service provider cost and performance data.

Propensity to re-let findings
Interestingly, a high general satisfaction doesn’t always correlate with the strongest propensity to re-let with the incumbent service provider. Many buyers are undertaking or are considering service provider consolidation and rationalisation efforts often as a component of overall efforts to reduce spend. These efforts will invariably lead to some service providers losing business, even if they were performing at adequate levels.

Cost reduction and flexibility dominates at the expense of quality improvement
Creating cost savings remains the main driver for ITO, but enabling greater financial flexibility is gaining importance while the focus on improving the quality of services slipped in importance.

Global sourcing remains a dominant element in an organisation’s sourcing strategy
Rising protectionist trade sentiment and policies have not materially impacted global IT sourcing. Buyers in general are moving more towards a global sourcing model and away from just employing point-to-point offshore outsourcing.

The economic climate is still increasing the demand for outsourcing in the UKs
Economic conditions continue to provide UK buyers with the motivation to enact more radical and deeper IT outsourcing strategies. Tight IT budgets are driving additional outsourcing as buyers are forced to do more with less, especially if they hope to make any sort of major investments in new hardware or software in 2010. This increased demand for outsourcing is a trend EquaTerra expects to continue as organisations make preparations for improved economic conditions.

Source: http://www.consultant-news.com/Article_Display.aspx?p=adp&ID=6421

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IT deals under cloud as UK hits slow lane

December 10th, 2009

As Britain plans to cut back on public sector spending in order to cut expenditure at a time of deepening economic crises, technology
outsourcing contracts for ambitious social sector programmes, signed with vendors such as India’s Tata Consultancy Services (TCS), are in limbo.

TCS, which signed around $80-million multi-year contract with the Child Maintenance and Enforcement Commission (CMEC) earlier this year could see slower progress, as funds allocated for the project have still not been released.

“There’s an obvious political angle to this — there is a move to scale down public expenditure, and focus more on creating jobs locally,” said a public sector consultant based in the UK. He requested anonymity because he is not authorised to speak with the media.

CMEC is not the only UK government project prone to budget
cutbacks. UK’s NHS, with over $10-billion outlay, could also face similar fate and is expected to affect the existing IT vendors, including Computer Science Corporation (CSC) and British Telecom (BT). When contacted by ET last week, a TCS spokesman declined to offer any specific comments on the contract.

Despite anti-offshoring sentiments being raised in the US, Indian tech vendors were hoping that they will be able to participate in bigger transformational contracts being considered by UK’s public sector departments. Government IT spending in the UK is estimated to be over $36 billion every year, according to research firm TowerGroup.

Indeed, a review of the UK’s public sector IT spending by the country’s treasury department earlier this month, identified the potential of around $10.6 billion in annual savings.

“Back-office operations and IT, led by Martin Read, recommends better management information, benchmarking and review of costs, and better governance of IT-enabled change programmes to achieve $5.9 billion of savings a year on back office operations, and $4.7 billion of savings a year on IT spending,” HM Treasury said in its study titled Operational Efficiency Program.

However, scarcity of funds and increased public scrutiny may delay some of these lucrative projects. Experts, such as Bob McDowall, research director at TowerGroup, cautioned tech vendors executing these contracts.

“Public sector contracts expose technology providers to very specific political risks. These must be factored into the contractual terms,” said Mr McDowall.

“In summary, technology providers have to do more analysis of the risks of dealing with public sector/government customers,” he added. A large public sector deficit is also forcing the government to cut back on spending, McDowall said

Meanwhile, the UK government officials maintained that funds will not stall the progress of public sector transformation programmes.

“I can assure you that the Commission’s contract with TCS is proceeding as planned and is not dependant on any future public spending decisions,” said Miles Fletcher, a spokesman for the Child Maintenance and Enforcement Commission, UK.

For TCS, developing a new system for child maintenance was a prestigious win because it involves moving the entire database from a platform developed earlier by rival EDS (now HP Enterprise Services).

UK’s Child Support Agency was replaced by CMEC last year, after different government audits revealed inefficiencies due to failure of information technology systems at the agency.

The Department of Work and Pension (DWP) has recently started seeking out new outsourcing partners after “not so pleasant experiences with older contracts worth over $650 million awarded to EDS,” the expert added.

Source: http://economictimes.indiatimes.com/infotech/ites/IT-deals-under-cloud-as-UK-hits-slow-lane/articleshow/5320541.cms

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Recruitment companies slam Indian outsourcers – Analysts dispute claims that foreign IT workers take ‘British jobs’

December 8th, 2009

The Association of Professional Staffing Companies has sparked a fierce debate after accusing Indian outsourcing companies of bringing thousands of IT staff from the sub-continent to the UK each year in a move which was “damaging” the job prospects of British workers.

The claims have been rebuffed as an oversimplification of an “emotion-charged” issue where recession hit companies are still cutting thousands of staff posts.

Using Freedom of Information requests, Ann Swain, chief executive APSCO, said Indian outsourcers were bringing foreign workers to the UK on an “industrial scale”. The suppliers should be legally obliged to “tap the UK labour market”, she insisted, before employing overseas staff.

Seven of the top 10 companies bringing non-EU workers into the UK were from India, she said, with Tata Consultancy Services, Infosys and Wipro temporarily importing a total of nearly 10,000 staff in the last year.

But Anthony Miller, managing partner at analyst firm TechMarketView, said the issue was “never as clear cut” as it was being portrayed.

While there was probably “abuse of the [temporary visa] system” by some outsourcing firms, it was not clear how much this was happening or who was responsible, he said.

It was wrong to assume that bringing overseas IT workers to the UK meant British jobs were being lost, he said. “Of course many jobs being offshored could be done by UK staff, but the cost-savings often mean companies can undertake more IT projects to help the business grow, or indeed remain profitable.”

A more informed debate was needed, he said, where the above aspects are considered, as well as the importance of maintaining the development of British IT skills by assuring jobs are available to local staff.

Miller said “there is an obligation on the UK IT industry”, including the UK divisions of Indian outsourcers, “to ensure that we are building sufficient local skills so that we do not become entirely dependent on offshore talent”. Additionally, the government needed to monitor closely any visa abuse.

But the recruitment of British staff by Indian outsourcers was being ignored in the debate, he said. Part of the problem was that Indian outsourcers “haven’t got their act together individually, or more importantly as a group, to get a coherent message out”.

Rather than “toss grenades over the transom”, Miller said, it would “surely make more sense” for both sides of the debate to look for “real clarity on the facts and the detail” to solve the issue.

Some employment regulation is due to change. Temporary workers will soon not be able to stay in the UK after their contract ends, and they will not even be able to enter the country for work if they have not been at their company for over a year.

Phil Woolas, immigration minister, told the Financial Times that “intra-company transfers” were an “important part of making the UK an attractive place in which to do business”. The authorities would take action against employers found to be deliberately undercutting local wages, he said.

Source: http://www.computerworlduk.com/management/careers-hr/people-management/news/index.cfm?newsid=17888

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Microsoft Lands UK Cloud Deal

November 25th, 2009

CSC has won a contract to provide IT support for 30,000 employees of the United Kingdom’s postal service that will be using Microsoft (NSDQ: MSFT)’s cloud-based offerings for e-mail, collaboration, and chat. It’s a big win for Microsoft Online, and also shows how outsourcing companies are adapting their businesses to cloud computing.

CSC is calling the deal an “expansion” of its current contract with the U.K.’s Royal Mail Group, signed in 2003, for desktop and server IT support. Under the new terms, CSC will set up employees with Microsoft’s Business Productivity Online Suite, introduced this year, which includes Exchange, SharePoint, Office Communications, and Office Live Meeting, hosted in Microsoft data centers and purchased on monthly subscriptions. CSC will also provide help desk support to employees for those applications.

CSC is the first Microsoft partner “to lead and win a cloud computing services agreement of this scale,” the outsourcing provider said in a statement issued Monday. CSC is one of the world’s largest IT outsourcing providers, with 92,000 employees and $16 billion in revenue last year. Royal Mail Group’s head of technology service delivery, Carol Olney, said the deal is part of the postal service’s goal to invest in new technology to improve efficiency and customer service.

Cloud computing threatens to take away business from IT outsourcing companies, since many of the benefits are the same: Reduced costs, less internal development of software, reduced management of applications and hardware. That’s why companies such as CSC are looking to adapt and participate in the trend toward cloud computing. CSC now offers “cloud services,” which are designed to help businesses “easily and securely adopt cloud computing solutions, allowing them to reduce the costs of managing and maintaining business systems while giving them access to the latest Microsoft Online Services,” the company said in its statement.

Meanwhile, Microsoft has recently stepped up efforts to sells its online applications as Google intensifies its efforts to replace Exchange/Outlook and IBM Lotus Notes on desktops. Earlier this month, it dropped its prices by up to 50% on Exchange Online. Companies using or migrating to Exchange Online include GlaxoSmithKline, with 110,000 seats, and Aon, with 36,000 seats.

Source: http://www.informationweek.com/news/services/saas/showArticle.jhtml?articleID=221900991

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British Firms Catch Outsourcing Fever

November 19th, 2009

It appears that Magic Circle firms have fallen in love with outsourcing. Most American associates will hope that like Mad Cow disease, the outsourcing craze stays on English side of the ocean. The Lawyer reports:

Allen & Overy (A&O) has become the first magic circle firm to outsource legal work as an increasing number of UK firms embrace legal process outsourcing (LPO) in a bid to reduce their overheads.
The firm has partnered with LPO provider Integreon to outsource basic litigation document review to teams in New York and Mumbai, in what could generate a 30-50 per cent cost saving.

Anybody think we’ll see some geographic hypocrisy in the comment thread? Outsourcing to New York = good, outsourcing to Mumbai = bad? Or will everybody simply agree that outsourcing = apocalyptic?

After the jump, The Lawyer has an excellent chart that shows us where British firms stand with regards to outsourcing.

Outsourcing could be a disaster for Biglaw associates. And it hasn’t even started in earnest yet:

This is the first time that a magic circle firm has outsourced legal work. Rivals Clifford Chance and Linklaters have both outsourced support functions, while Clifford Chance has a wholly-owned Indian subsidiary that carries out document review work and other legal support tasks previously undertaken by onshore paralegals and trainees.

The Lawyer posts an overview about outsourcing at major British firms:

Are the English giving us a preview of our American legal future? I don’t know, but I’m starting to put two of every kind of junior associate on a big ass boat, just in case.

Source: http://abovethelaw.com/2009/11/british_firms_catch_outsourcin.php

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Eight more UK top 30 firms size up legal outsourcing moves

November 19th, 2009

Some of the City’s leading law firms are considering outsourcing legal work as increasing numbers of firms look to cut costs by using external providers for both legal and business support.Linklaters, SJ Berwin, Freshfields Bruckhaus Deringer and CMS Cameron McKenna are among eight firms within the top 30 currently looking at introducing some aspects of legal process outsourcing (LPO).

Camerons and SJ Berwin have yet to identify which areas they would like to outsource, while Linklaters is considering sending some document review, due diligence, contract development and legal research functions to an outside provider.
Research by Legal Week shows that a further eight firms within the top 30 already carry out some form of LPO, including the likes of Allen & Overy (A&O), Eversheds, Lovells, Pinsent Masons, Wragge & Co and Simmons & Simmons.

A&O, for example, uses a network of alumni for work such as first drafts of banking documents, as well as outsourcing some litigation document review to India through outsourcing company Integreon. The Integreon deal followed a pilot in March this year and comes as A&O has also outsourced some document review work to companies Pangea3 and QuisLex in response to client demand.

Eleven top 30 firms said they had no plans to carry out any legal process outsourcing. However, some of these had looked at it and discounted it as an option.

Linklaters chief operating officer Simon Thompson (pictured) said: “Our clients are under increasing financial pressure and clearly want to achieve the best value they can for their legal spend. This has led them to seek new and alternative ways to source their legal services. This includes LPO. As such, we are keen to develop effective ways in which we can work in tandem with LPOs in support of our clients’ requirements.”

The trend comes as firms also look at increasing the amount of business process outsourcing (BPO) they carry out.
More than half of the firms in the top 30 already outsource some back office functions, with the number of firms interested in outsourcing and the range of functions being outsourced both set to increase.

SJ Berwin chief executive Keith Wood said: “Although we have nothing in place, we are looking at legal and business process outsourcing as possible opportunities to improve further our efficiency levels. Law firms are going to feel a squeeze by clients seeking more for less and if partners don’t want to take a hit, they’ll have to reduce overhead costs.”

Source:http://www.legalweek.com/legal-week/news/1562452/eight-uk-firms-size-legal-outsourcing-moves

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War Torn Burundi Sees Future In IT Outsourcing

November 8th, 2009

The effects of a twelve year civil war may still be very much in evidence in the African Republic of Burundi but aid-workers and educators believe the Internet could offer a brighter future for the country.

Neighbouring Rwanda has invested heavily in broadband and IT infrastructure in the years since the country was rocked by genocide in the mid-90s and Burundi appears to be following a similar strategy.

UK charity World Emergency Relief issued a statement this week explaining its decision to fund a computer lab in a school in Burundi’s capital city Bujumbara.The charity said over 500 pupils from some of the poorest areas of city attend the Himbaza School – and the new IT suite goes some way to offering them a future. The charity believes that by giving more African children access to computers and the internet, the continent could potentially challenge India and Asia in the market for outsourced IT services and virtual admin tasks also known as crowd sourcing.

“At the moment this is principally benefiting areas which already have a reputation for competitive software development such as India and South East Asia but there is absolutely no reason why Africa should not become an extremely competitive option,” the charity states.

Other African nations such as Kenya have also hit on the potential of IT outsourcing. In August the NHS and UK Department For International Development together with Kenya’s ICT board and tech vendor Cisco, launched a scheme in Kenya designed to create thousands of internet-based learning centres across the country.

WER Chief Executive Alex Haxton said that it was obviously unrealistic to expect nations such as Burundi to develop an IT industry overnight but any project that offered a way for the country to generate revenue now or in the future was worth considering.

“In a country like Burundi we are not talking at this stage about an unrealistic objective of developing a large or even medium-sized tech industry,” he said. “Instead projects like this IT suite are about giving individual children the edge to allow them to set up micro-businesses in the future that will bring much needed income to the country. In a country where the average wage is less than $2 a day, the incomes available online through open bids and competitions has the potential to transform lives.”

According to the WEP, Burundi is one of the world’s poorest countries and computer literacy is extremely low. Only 0.7 percent of the population have access to the internet which compares to 24.5 percent for the world population and 79.8 percent of the UK.

As well as benefiting the children in the school, the suite will be opened to the general public and for a small fee locals will be able to access the internet and take part in adult education classes, WER said.

Speaking at the first day of the UN International Telecommunications (ITU) Union Telecom World 2009 conference in Geneva in October, UN secretary general Ban ki-moon said that providing broadband access and IT equipment to deserving individuals is too expensive for many developing countries but connecting schools offered a way to bring internet and computer access to an entire community. “Connected schools can become connected community ICT centres. They can provide a vital link to marginalized and vulnerable groups,” he said.
In another project announced in August, the University of Bournemouth donated around 500 used PCs to a project in Zambia designed to create the largest rural mesh network in Africa. The machines were donated via UK IT charity Computer Aid which takes computers from British businesses, refurbishes them, and distributes them to schools and other deserving recipients in emerging economies.

Source:http://www.africanpath.com/p_blogEntry.cfm?blogEntryID=6991

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US and UK companies turn to outsourcing to cut pre-trial costs

October 23rd, 2009

Some 28% of US companies and 22% of UK companies are cutting pre-trial costs by working with legal process outsourcing (LPO) providers, a new report has shown. The Sixth Annual Litigation Report,released by international law firm Fulbright & Jaworski, indicates that LPO partnerships are helping in-house counsel control their spend on the research and review of electronically stored information (ESI) – essential, but time-intensive tasks that are key to the document-heavy early stages of IP litigation

In its survey of 408 UK and US corporate lawyers, Fulbright found that 77% of US respondents want the pre-trial document disclosure process to be reworked in order to make it more affordable – up 14% on last year. Pre-trial disclosure can pose particular problems in the US, where Federal rules compel lawyers to follow numerous steps for discovering and disclosing different kinds of information. While courts are allowed to alter these terms in specific cases in order to simplify proceedings, many lawyers still favour a streamlining of the rules at Federal level.

The IP-rich sectors of energy, healthcare and manufacturing have joined the financial sectors of insurance and real estate in the camp that backs a rethink. ‘More than half of the public company sample favours reconsideration,’ added the report, ‘while the privately held group favours it by about three to one.’ According to Fulbright, only 21% of UK respondents called for changes to disclosure rules, ‘possibly because pre-trial disclosure [in the UK] is less fulsome already’.

Among the respondents who had worked with LPO providers in order to cut costs, loyalty emerged as a key factor. ‘More than half … have preferred provider relationships for [document] collection and processing,’ said the report, ‘while a little more than a third have such relationships for preservation and review.’

Fulbright’s findings arrive in the wake of a rise in recession-related lawsuits. Of the US respondents, 83% reported that their firms have been subject to new litigation in the past year, while 42% of the same group anticipated an onset of legal action against their firms in the year to come.

‘Litigation rises in an economic downturn,’ explained Stephen C Dillard, head of the Fulbright’s global litigation practice. ‘Regulators tend to step up enforcement, laid-off workers head to court and companies need to file more suits in order to collect on money owed. Perhaps most telling about this year’s results,’ he added, ‘is that companies across the spectrum expect no substantial decreases in any area of litigation.’

Dillard said that, while corporations have not reduced their overall spend on litigation, their in-house teams have been busy ‘finding other ways to cut costs’ in efforts to make the most of existing budgets. Among the solutions they favour – such as outsourcing key document tasks, or ‘in-sourcing’ them to specially hired, in-house staff members – corporate counsel are also taking stricter views on their own document retention policies. Popular methods of enforcing these policies include more regular destruction of redundant data and shortening periods in which documents are retained.

In-house counsel also said that they are reducing the volume of discovery in legal cases by increasingly negotiating with the other side on what should and should not fall within the scope.

Source:http://www.cpaglobal.com/ip-review-online/4197/us_and_uk_companies_turn_outso

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RP again cited as top outsourcing site

October 20th, 2009

The Philippines was again named the world’s top outsourcing
destination by the National Outsourcing Association (NOA), an industry body based in the United Kingdom.

Held last October 15 in London, the annual NOA awards also awarded Cebu City as this year’s “Best Emerging Offshoring City” while Manila was ranked third among top global outsourcing cities, behind two cities in India.

NOA is an outsourcing trade association that advocates best practices in outsourcing and recognizes excellence in the industry. The Philippines earned the same award in 2007.

Commission on Information and Communications Technology (CICT) chair Ray Anthony Roxas-Chua III believes this recent recognition boosts the country’s claim of being a close second to outsourcing powerhouse India.

The country’s business process outsourcing (BPO) industry last year generated $6.1 billion in export revenues and employed about 400,000 workers, according to latest figures from local industry body Business Processing Association of the Philippines (BPAP).

BPAP chief executive Oscar Sanez said the industry continues to grow between 30-40 percent and remains “unscathed from the global recession”. The industry also continues to operate despite the recent disasters brought about tropical storms, which affected Metro Manila including areas that have outsourcing operations.

In the next two years, Sanez said the industry continue to grow at a rate of 23 to 26 percent and employ about a million Filipinos.

The BPAP and CICT will spearhead a Philippine delegation in attending two outsourcing summits in the UK this November.

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UK – Data Centre World 2010 – 23rd & 24th February

October 13th, 2009

DataCentreWorld is the only UK exhibition and conference to focus on this sector and examine in detail, the issues surrounding selecting,outsourcing, building and running a data centre.

The free-to-attend conference will cover the latest trends and technologies and will include case studies from the UK’s top companies and the leading outsourced operators; whilst the exhibition will showcase the leading technology suppliers.

Data Centre World 2010 is happening on 23rd – 24th February at the Barbican Exhibition Halls, we hope you will be able to visit.

For more information: http://www.datacentreworld.com/?refer=itpp

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