Posts Tagged ‘US’

US bill on BPOs won’t prosper, say biz leaders

January 16th, 2012

There should be one group not tied to the national government that should lobby against the passage of House Bill 3596 or “Call Center and Consumers Protection Bill” in the US Congress.

Joel Mari Yu, Cebu Investments and Promotions Center managing director and outsourcing specialist of Cebu, said this amid a call from Congress to the Aquino administration to lobby against the bill pushed by US President Barack Obama.

Yu made the proposal even as top Cebu business leaders questioned whether the bill will be passed since it will be disadvantageous to US firms that outsource their operations due to lower production costs.

“In my own opinion, I don’t think these companies will just agree right away and not fight back. I’m sure mosukol jun ni sila (they will fight this) and all we need to do is just let them know that we have their backs. We’ll support them,” Yu said.

Yu said outsourcing is practical and a product of market forces that have raised the bar for global competition.
Without outsourcing, Yu said some companies cannot stay competitive and may eventually shut down.

“Like Citibank, which is competing with HSBC (Hong Kong Shanghai Banking Corp.) and other companies, which are outsourcing. It’s good if Citibank is only competing with other American banks hiring American labors,” he said.

If these companies cannot stay competitive and shut down, Yu said this will only result to more job losses to the Americans.
Yu said the Department of Labor and Employment (DOLE) should take the lead in the campaign against the US bill.

“What we can do and should do now is sit down with these companies and talk to them on how we can support them. What they need for us to do to fight this,” he said.
Yu admitted that the US bill will not only affect call centers but may also impact on higher-skilled outsourced jobs in the Knowledge Process Outsourcing (KPO) and Information Technology Outsourcing (ITO) sectors.

Yu said based on the Call Center Directory, there are 500 American companies with outsourcing operations in the country with Cebu having 75 call center and VOIP (Voice-Over Internet Protocol) companies.

Jerry Rapes, Information Communication Technology (ICT) committee chairperson of the Cebu Chamber of Commerce and Industry, said more than half a million people are employed in outsourcing companies in the country.

Majority of them work in call centers and in Cebu, the number of people working in outsourcing companies is pegged at 60,000.
Rapes said at present, the BPO sector is a fast-growing industry that earned P9 billion in 2010.

“This year the target is P11 billion. By 2016, we shall be going at the level of the OFW (overseas Filipino workers) remittances of $25 billion. With that huge potential for revenue, the industry should be given due recognition,” he said.

Even if the US House bill is still pending Jun Sa-a, Cebu Educational Development for Information Technology Foundation (CEDF-IT) executive director, said this should serve as a challenge to the Cebu BPO sector to remain competitive.

“As long as we continue to deliver the right quality and cost, we will continue to be a preferred location,” Sa-a said. Gordon Allan Joseph, Cebu Business Club president, agreed.

“We therefore need to act and to act now to evolve the quality of our education to allow training of students and graduates in the competencies needed to evolve our BPO industry into sophisticated knowledge process outsourcing,” said Joseph.

Mandaue Chamber of Commerce and Industry president Eric Ng Mendoza is optimistic that the bill will not be passed into law.
But if passed, it may cause a temporary slowdown in the BPO sector.

“It’s a lot more expensive to operate call centers in the US and they cannot afford not to be competitive; otherwise, they will lose and close shop,” Mendoza said.
Cebu City Mayor Michael Rama said if the bill is approved, it will hurt the local BPO industry.

He said he will write President Benigno Aquino III to support a plan to create a lobby group that would lobby against passage of the bill.
He said the City Council should pass a resolution for the same purpose.

Vice Mayor Joy Augustus Young said he will still consult with the council on the issue.

Young said the national government to determine who will be part of the lobby group.

He said it will be wise if the government coordinates with the BPO firms instead of sending their own lobby group.

At the Capitol, Provincial Board (PB) Members Arleigh Sitoy and Rimobapil Holganza said they will sponsor a resolution calling on Congress to lobby against the passage of the US bill.

Cebu Vice Gov. Agnes Magpale said the bill may affect 50,000 BPO employees, a lot of whom came from neighboring towns to work in Metro Cebu.
Cebu Gov. Gwendolyn Garcia said the bill should serve as a challenge to the BPO sector.

“We should believe that the Filipino has the talent and the industry to meet all challenges head on and continue our quest for excellence especially in the BPO industry, bill or no bill. Barack or no Barack,” she said. Aileen Garcia-Yap, Reporter with Chief of Reporters Doris C. Bongcac and Correspondent Carmel Loise Matus

Source:http://newsinfo.inquirer.net/125603/us-bill-on-bpos-won%E2%80%99t-prosper-say-biz-leaders

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US BPO bill ‘would affect local employment’

January 5th, 2012

LABOR Secretary Rosalinda Baldoz admitted on Wednesday that a proposed law that would discourage American companies from outsourcing its operations will definitely affect the country’s employment sector.

She was, however, unable to provide an estimate of the impact should the bill be approved by the US Congress.

Plan your Sinulog week ahead and find out what’s in store for Sinulog 2012.

Instead, she directed Philippine Labor Attaché to Washington Luzviminda Padilla to immediately conduct an impact management assessment and brief the Department of Labor and Employment (Dole) on the bill’s possible effect to the country.

In 2010, the 600,000-strong sector grew by 26 percent to $8.9 billion and was projected to post revenues of $11 billion last year.

Of this amount, industry representative Business Processing Association of the Philippines (BPAP) told Sun.Star that US companies hold an 80-percent market share.

“Naturally, if there’s a slowdown, of course there will be a negative impact because many outsourcing companies here in the Philippines are based in the United States,” Baldoz said.

House Bill (HB) 3596, otherwise known as the “Call Center and Consumers Protection Bill” was introduced last year in the US Congress.

Last Tuesday, Eastern Samar Representative Ben Evardone asked the Aquino government to mount a massive lobby in the US Congress to block the bill.

Among the provisions of the proposed legislation is requiring of call center operators, who answer calls, to identify their location while giving US callers the option of choosing a local operator.

Sought for comment, BPAP external affairs director Martin Crisostomo said it is understandable that some American lawmakers chose to follow a protectionist policy in light of the weakening global economy.

But such measures are only “short-term or even disruptive to the economy,” he said.

“In a free and matured world marketplace, we see that at the end of the day, it will be the natural global market forces which will dictate and prevail. We also believe that not only government leaders but also the consumers of countries will come to this realization,” he told Sun.Star.

In the meantime, Crisostomo said the 250-member BPAP is committed in “providing high-value, quality, and cost effective outsourcing services to its clients.”

Earlier, the BPAP said it expects an increasing revenue share for the non-voice sector which includes higher value type of services like finance and accounting, engineering services, and transactional services.

Source:http://www.sunstar.com.ph/manila/business/2012/01/04/us-bpo-bill-would-affect-local-employment-198787

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US Bill on outsourcing cause of concern: India

December 23rd, 2011

India today expressed concern over the proposed US Call Centre Bill but said that it is premature to assess the impact of the decision on the domestic IT industry.

A bipartisan bill has been tabled in the US House of Representatives to make companies, that move call centres overseas, ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India.

“… Yes, it is something to be concerned about, yes, it is something to be worried about,” Commerce Secretary Rahul Khullar told reporters here while releasing a report at the Assocham function here.

He, however, said that at this stage it would be premature to say anything on the possible impact of the proposed bill on the Indian industry.

Khullar said that the global economy is facing severe crisis and “you would continuously see such things quite simply because there is a real problem all over”.

The rate of unemployment is very high in several countries like the US, Spain and the UK, he said.

“Let me assure you that if it is happening in the US, something may happen in Spain tomorrow, in the UK tomorrow … then what you will do … you can not be consciously worried about reactions,” Khullar said.

IT industry body Nasscom has said that the proposed Bill would restrict free trade and establish discriminatory trade practices.

“It is indeed disappointing to see the US adopting ‘protectionist’ measures like these that restrict free trade and establish discriminatory trade practices. US lawmakers seem to have developed the practice of unfairly taxing companies working overseas, to pay for domestic issues,” Nasscom President Som Mittal has said yesterday.

The Bill by Representatives Tun Bishop and David McKinley also proposes a penalty of USD 10,000 per day on US call centres, for failing to report relocation to an offshore location, within 60 days to the US Department of Labour.

Also, call centre operators who answer calls will need to identify their location and the caller will have a choice of choosing a US-based operator.

According to Nasscom estimates, the BPO export segment is anticipated to grow by 14 per cent to reach USD 14.1 billion in FY 2011.

Source:http://economictimes.indiatimes.com/tech/ites/us-bill-on-outsourcing-cause-of-concern-india/articleshow/11205753.cms

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Offshoring: US, Europe opening opportunities for Indian entrepreneurs and start-ups

December 14th, 2011

The offshoring of work by foreign corporations has helped build India’s showpiece $76-billion IT industry.

Now many small businesses and families in the US and Europe are doing a mini version of offshoring by engaging ‘virtual assistants’ from Indian firms for their personal tasks, creating lucrative business opportunities. In the process, they are calling upon these loyal aides to play matchmaker, agony aunt and consciencekeeper.

Unlike traditional outsourcing which is a business service, remote assistance is a consumer-focused service that even provides emotional support to many.

One such provider is Bangalore-headquartered GetFriday, whose name is drawn from the term Man Friday, or personal assistant. Among the requests it received recently was one from an Australian client who wanted help before she had a chat with her boss.

The woman wanted to switch to a work-from-home schedule and needed assistance and tips on how to handle objections by the boss, mock sessions that simulated the event, and loads of emotional support. The switch did not happen because some key employees were about to leave and the work-from-home option wasn’t feasible at that point.

“Nonetheless, the client was happy,” said Sunder Prakasham, CEO of TTK Services, which runs GetFriday. Virtual assistance is fast catching up in US and Europe, opening opportunities for Indian entrepreneurs and start-ups such as Brickwork India and GetFriday.

Evalueserve, a research firm, predicts that person-to-person offshoring, both consumer services and services for small businesses, will grow to over $2 billion (Rs10,000 crore) by 2015 from the current $887 million.

At Brickwork, one of the more unusual requests it got was from Gail Dick, the owner of Millermeade Farms in the US and a passionate breeder of hedgehogs. When Dick wanted her website to be an encyclopedia of information on hedgehogs, she outsourced the work for around $12-30 an hour to a virtual assistant at the Bangalore-based knowledge process outsourcing start-up founded by former Karnataka IT secretary Vivek Kulkarni and his wife Sangeeta.

The virtual assistant helped her to format and reference the huge number of articles she had gathered over the years. The articles were based on hedgehog behaviour, including eating, bathing and sleeping habits, the diseases they suffer and patterns of hibernation they follow.

“Great! I feel like having a party as we are moving ahead on a project that has been in a stand-still for several years,” said Dick. The project was stalled for several years as Dick could find neither the time nor the experts who could do this job for her in the US. She would also have had to pay nearly double the amount for a similar service in the US.

Source:http://economictimes.indiatimes.com/tech/ites/offshoring-us-europe-opening-opportunities-for-indian-entrepreneurs-and-start-ups/articleshow/11100593.cms

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Outsourcing Jobs, Union-Style

August 16th, 2011

These days, what would a firm that outsourced 400,000 U.S. jobs be called? The answer: labor union. Monday’s Canada-Colombia free-trade pact is its masterpiece.

Leo Gerard, the proudly Canadian president of the United Steelworkers Union, is one of many who ought to stand up and take a bow.

He and his fellow Big Labor union bosses loudly opposed the U.S.-Colombia free trade agreement, using their political muscle to keep the already-negotiated deal on ice in Congress and the White House for nearly five years.

It’s come at a massive cost to American workers’ jobs.

Gerard’s native land put its free trade agreement with Colombia into force Monday, meaning tariffs have been cut to zero on 80% of all goods Canadian companies sell to Colombia.

Meanwhile American companies continue to shell out tariffs of 15% to 50% more.

That means American market share on wheat, barley, chemicals and machine-tool parts — made of USWA steel — that once belonged to America will shift to Canada. Already U.S. market share is down — corn, for one, plunged 56% in 2009. It may go to zero.

Now hundreds of thousands of jobs will also be going to Canada, instead of the U.S.

How’s that for an outsourcing accomplishment? By opposing free trade deals, Big Labor is shipping jobs abroad by the hundreds of thousands. It claims to represent the little guy, then kills jobs in the U.S.

Not only will 250,000 high-paying American export jobs not be created — as estimated by the U.S. International Trade Commission — but nearly 400,000 American jobs will actually be lost too.

That’s what a U.S. Chamber of Commerce study found if the U.S. failed to pass its free trade pacts with Colombia, South Korea and Panama — valued at $13 billion in total trade — while other nations signed their own.

And now, it’s happening.

Besides Canada going live with Colombia free trade on Aug. 15, the European Union put its own free trade deal with South Korea into force last July 1. In just six weeks, Europe’s exports to Korea have shot up 16%.

The big loser? Us. As in, U.S.

“Today’s entry into force of the trade agreement between Canada and Colombia means that — for no good reason — U.S. workers and exporters are now disadvantaged in Colombia, a key export market for American-made goods and services,” said House Ways and Means Chairman Dave Camp of Michigan and Trade Subcommittee Chairman Kevin Brady of Texas in a joint statement.

Source:http://www.investors.com/NewsAndAnalysis/Article/581573/201108151900/Outsourcing-Jobs-Union-Style.htm

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Outsourcing could become hot target in US election cycle

August 15th, 2011

In a rollercoaster ride that mimics the recent ups-and-downs of the stock market, the Republican Party moves ever closer to picking a 2012 presidential candidate.

In Saturday’s much-watched Iowa Straw Poll, a Republican fundraiser that’s viewed as a barometer of candidate’s viability, Minnesota congresswoman Michele Bachmann walked away as the voters’ top choice with 28 percent of the votes.

In a close second was Ron Paul, the congressman from Texas, with 27 percent of the straw poll votes. Tim Pawlenty, a former governor of Minnesota, came in a distant third with 13 percent, prompting him to surprise supporters by announcing on Sunday that he was exiting the race altogether.

“I wish it would have been different. But obviously the pathway forward for me doesn’t really exist so we are going to end the campaign,” Pawlenty said on ABC’s “This Week.” “What I brought forward, I thought, was a rational, established, credible, strong record of results, based on experience governing — a two-term governor of a blue state. But I think the audience, so to speak, was looking for something different,” he said.

The 2012 US election cycle will likely be dominated by the debate around jobs and outsourcing. Jim Young / Reuters
A buzzy event where voters are fed corn dogs and ice cream, the Iowa straw poll certainly isn’t a fool-proof indication of who will ultimately snag the Republican National Committee’s (RNC) presidential nomination next August.

For example, Mitt Romney, a frontrunner in the race according to recent polls, declined to officially participate in the Iowa straw poll. And Texas Governor Rick Perry stole the spotlight on Saturday when he announced his presidential candidacy at a meeting of conservative bloggers in South Carolina as the Iowa straw poll was underway.

These events came on the heels of a Thursday GOP debate marked by inter-partisan jabs and some memorably bizarre moments.

Bachmann, the only female participating, was incomprehensibly asked whether she would remain “submissive” to her husband if she were elected. Meanwhile, Romney remarked that he would not “eat Barack Obama’s dog food” when asked about why he was so late to the party on the debt ceiling debate.

On the topic of immigration, most candidates sang a similar tune that decried illegal immigration, and called for increased border security.

Romney was the only candidate to address high-skilled immigration directly when he said he liked the idea of stapling green cards to PhDs. ”I want the best and brightest to be metered into the country based upon the needs of our employment sector and create jobs by bringing technology and innovation that comes from people around the world,” he said.

Anything can happen

Though some campaigns bank on the Iowa poll numbers, anything can happen in the battle for the RNC presidential nomination. (Sarah Palin and former New York City Mayor Rudy Giuliani are both rumored to throw their hat in the ring.) At the moment, however, it appears that Romney, Perry, and Bachmann are the current candidates to beat.

Bachmann chairs the Tea Party Caucus in the House of Representatives, and she has positioned herself as a populist, anti-Big Government candidate who has been vocal about her opposition to raising the debt ceiling, and who promises to repeal Obama’s health reform. “I am unwilling to accept the new normal of ramped-up spending. We have to grow the economy and reduce government spending. That’s how we will get to balance,” Bachmann said Sunday on CNN’s “State of the Union.”

Romney has historically had difficulty proving his conservatives credentials, although the Washington Post reported that recent polls show that he is currently more popular among Republicans than ever before. His biggest political Achilles heel may be the fact that Republicans oppose health care reform under Obama, but the Massachusetts’ universal healthcare program came online under his watch as governor. It’s sure to be a political liability; Pawlenty has famously dubbed health care reform “Obamneycare.”

Meanwhile, Perry is painting himself as the “jobs candidate” who is pro-business, anti-government spending, and who understand the needs of the everyday American. A social conservative who is not shy about his religious devotion (he hosted a Christian prayer rally last weekend that involved international prayer partners from India), Perry has a mighty arrow in his quiver with his record for job creation. According to to the Dallas Federal Reserve, nearly half of the new jobs created since June 2009 have been in Texas. (Some challenge this finding.)

More jobs, less outsourcing

The GOP candidates’ recent activity makes it clear that jobs and the economy will be the focus of the campaigning leading up to the Republican primaries—and it could prove to be the hot-button topics during the presidential campaign itself.

In a down economy and an era of globalisation, this means that Americans and those running for higher office will be confronted with what it means to create jobs in a new economy.

Given the increasingly international flow of workers and capital, efforts that merely focus on outsourcing is an antiquated way of looking at job creation. A recent San Jose Mercury News report found that Indian companies are creating thousands of jobs in the US, and immigrant entrepreneurs have created companies that currently employ 200,000 Americans.

Firstpost has also argued that the cure to “capitalism’s crisis” is freer immigration; some policy makers—including the conservative think tank Heritage Foundation—have also cautioned against economic protectionism.

Still, the popular conversation on jobs and immigration don’t tend to consider the developments and nuances of business and employment in a global economy. A March 2011 Gallup Poll, for instance, found that one in four Americans believed that the best way to create more jobs in the US is to stop outsourcing.

As campaigning for the Republican primaries heats up, the high-skilled immigration debate will rear its head again, and so will charged and at times uninformed rhetoric about the perils of outsourcing and “sending jobs overseas.

Source:http://www.firstpost.com/world/outsourcing-could-become-hot-target-in-us-election-cycle-60900.html

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India outsourcers hope for boost from US rating woes

August 9th, 2011

India’s main outsourcing trade body on Monday said the US rating downgrade could boost the South Asian country’s flagship information technology sector by pushing overseas clients to seek more savings.

At the same time, the National Association of Software and Service Companies (Nasscom) added in a statement it was “also counseling the Indian IT sector to maintain a cautious outlook going forward.”

The $60-billion sector, which employs around two million people, earns 70 percent of its revenues from the United States and accounts for five percent of India’s gross domestic product.

The Standard & Poor’s downgrade of the US credit rating last Friday has sparked fears about a return to the global financial crisis of 2008-2009 when India’s software industry was hit by lower technology spending by customers.

The Nasscom statement came as shares of Indian outsourcing firms slumped on the Bombay Stock Exchange, weakening more sharply than the overall falling market.
Leading outsourcer TCS shed around 4.49 percent to 1,009.25 rupees while India’s second-largest outsourcer, Infosys, dropped 4.73 percent to 2,468 rupees.

Nasscom said it was optimistic that the industry could ride out the renewed global economic turmoil.

The United States “will continue to be one of the largest markets for us,” the group said.

In fact, Nasscom said it believed the US economic woes could spur clients to increase the work they farm out to cheaper Indian companies.

“In the case of an economic slump, we see the Indian IT industry strengthening its partnership with the US customers to build-in greater business efficiencies,” it added.

While the industry is closely intertwined with the global economy, it also has “a burgeoning domestic market which is equipped to sustain growth,” Nasscom added.

US and other foreign firms, drawn by India’s English-speaking workforce and lower costs than in the West, have farmed out a wide range of jobs from answering bank client calls to processing insurance claims and equity analysis.

Outsourcing work to India is estimated to save a company up to 80 percent in costs.

The major Indian information technology companies have recently reported a jump in business volumes as they emerge from the 2008-2009 credit crisis.

Source:http://business.inquirer.net/11545/india-outsourcers-hope-for-boost-from-us-rating-woes

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