Posts Tagged ‘USA’

US visa bill: Senators, IT industry tussle continues

May 16th, 2013

Senate supporters of a broad US immigration bill struggled to satisfy technology companies that want greater leeway to hire high-skilled foreign workers.

Democratic Senator Charles Schumer of New York took the lead in trying to broker a compromise on a visa program for skilled workers known as H-1B that has divided business groups and organized labor. The two sides are at odds over requirements that companies first seek Americans for any job openings and a prohibition on displacing US workers.

The tech industry and labor both wield a great deal of clout in the debate over a sweeping Senate bill that would step up border enforcement, give 11 million illegal immigrants a chance for citizenship and revamp visa programs for high- and low-skilled workers. The AFL-CIO labor organization says the recruitment and displacement requirements in the bill are merely efforts to protect American workers, while the tech industry argues the provisions are burdensome and in some cases unworkable.

Pushing on behalf of the tech companies is Republican Senator Orrin Hatch of Utah, who has not yet said whether he will back the broad immigration bill but says changes to accommodate tech firms could be crucial to his decision.

Hatch has introduced several tech-related amendments to the bill written by the bipartisan “Gang of Eight” senators. The amendments are strongly supported by Silicon Valley and business groups such as the Chamber of Commerce, but opposed by the AFL-CIO. The labor organization has a powerful ally in Senator Dick Durbin, an Illinois Democrat, who strongly opposes giving companies more leeway to hire foreign workers.

Schumer is working to settle the issue before a meeting of the Senate Judiciary Committee scheduled for Thursday, according to congressional aides and lobbyists. Schumer, Durbin and Hatch all sit on the Judiciary Committee, and Schumer and Durbin are members of the Gang of Eight.

Hatch’s support seen critical

The Group of Eight senators, who have pledged to work together to preserve a consensus on the immigration bill, met on Tuesday night. The H-1B visa program was one of the issues discussed, according to congressional aides. The group has been urging both sides to reach a deal on the visa program and considers Hatch’s support to be important for the bill’s chances in the full Senate and in the House because of the message it would send to other Republicans.

“I think the rest of the group understands that Hatch’s support is critical,” one congressional aide said. “We need all the support we can get. Senator Hatch has said that if we can address the H-1B issues in the bill, that he can support the legislation.”

A system known as “E-Verify” that allows US employers to check the legal status of workers is also proving to be a divisive issue in the discussion of the immigration bill.

Under the Senate bill, use of the system would be mandatory for all employers within five years. But businesses and many civil liberties groups worry about an error rate in which roughly one out of every 400 searches turns up incorrect information. That sometimes happens because of errors in typing names into the system or because of issues such as confusion over name changes for people recently married.

In an amendment backed by a broad array of interest groups, Democratic Senator Al Franken of Minnesota has proposed delaying the full implementation of the verification mandate for companies with 14 or fewer employees unless the Department of Homeland Security, which oversees E-Verify, can certify the system meets a certain accuracy rate.

The amendment is backed by groups including the American Civil Liberties Union, several immigrant advocacy groups and some small-business organizations. But it is strongly opposed by the National Restaurant Association, which says exempting some businesses but not others would make for unfair competition.

“It’s a deal-killer. If you start creating exemptions, how are people going to see that you are serious about enforcement?” said Angelo Amador, vice president of labor and workforce policy for the National Restaurant Association, which represents some 980,000 food-service establishments.

But Chris Calabrese, legislative counsel for the ACLU, said the amendment would keep pressure on the Department of Homeland Security to try to ensure E-Verify is as accurate as possible. “I think what this does, which is so important, is it keeps the focus on accuracy, in a real and meaningful way so that there will be an actual consequence if the system is not accurate,” Calabrese said.

Source:http://timesofindia.indiatimes.com/tech/tech-news/outsourcing/US-visa-bill-Senators-IT-industry-tussle-continues/articleshow/20082114.cms

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India on US healthcare radar for offshore services: Omega India chief

December 18th, 2012

India has been a prime beneficiary in offshore services and is now on the radar of US healthcare industry for the same, said Gopi Natrajan, co-founder, president and CEO, Omega Healthcare.offshore

There has certainly been a growing dependence by the US healthcare industry in the area of offshore services provided by Indian companies, in the last three to four years. All the apprehensions, that were around, were about India and its workforces’ ability to handle the complex US healthcare processes along with the confidentiality requirements. “Now these problems are viewed as issues of the past. What we are witnessing is the offshore healthcare Knowledge Process Outsourcing (KPO) / Business Process Outsourcing (BPO) segment growth anywhere between 30 to 35 per cent a year,” said the Omega Healthcare India chief in an email interaction with Pharmabiz.

The entire healthcare KPO/BPO market today in India is valued over $300 million and probably the sector employs anywhere between 20,000 to 25,000 people.

In the US, the healthcare industry is the single largest industry of the US GDP and is about $2 trillion in size.

The outsourced market in the healthcare segment is estimated to be around $8 billion. A good portion of this will always remain in the US, but it is quite  safe to state that the market is severely under penetrated and offers great potential and growth for the right companies in India. Some of the other notable companies in this space are Dell/Perot, e4e, GeBBs Healthcare, and Ajuba Healthcare, he pointed out.

“Despite the growth potential, the biggest challenge in my opinion is getting qualified resources to do the complex work that is coming our way.  Educational institutions continue to churn out a lot of graduates but the quality of the students graduating and their knowledge level seems a lot to be desired. Therefore, in India English speaking skills must improve a lot but colleges do not seem to focus on this aspect of human resources development,” he said.

The other big challenge is the Government’s unfriendly business policies and tax changes which will inhibit the growth of the companies and ability to scale. While in the case of other countries, with tax friendly policies and laws, could over the years be more attractive and will start attracting businesses which will pose a serious problem for India, stated Natrajan.

Source:
http://pharmabiz.com/NewsDetails.aspx?aid=72762&sid=1

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India needs to lobby better on outsourcing: Jagdish Bhagwati

November 22nd, 2012

Noted economist Jagdish Bhagwati on Wednesday said the country should take the anti-offshoring bogey in the US seriously and lobby hard to counter its effects.

“We would be foolish to continue pretending that `this (anti-outsourcing tirade) does not matter’, and it is simply a ‘political patter’. With jobs a continuing issue, any time politicians in the US condemn outsourcing, we lose brownie points,” he said. india-needs-to-lobby-better-on-outsourcing-jagdish-bhagwati

“There is little doubt that Obama and the Democrats in general have never ceased their refrain against outsourcing from the outset of the first Obama term. Of course, outsourcing means not China, but India,” the professor of economics and law at the Columbia University said, delivering the Exim Bank’s annual day lecture here this evening.

There has been a lot of posturing on outsourcing by President Obama during his re-election campaign, but now India must tell the US administration that post-victory, they should stop the rhetoric and work for the benefit of the sector, Bhagwati said. “There does not have to be confrontation…there is no excuse for him to keep spreading this poison,” Bhagwati added.

Stating that the US political system functions through articulation and lobbying, he said New Delhi and the Indian industry must do better lobbying. “We have to convey what we want and why because one of the things which I notice in America is that unless you say you want something, they don’t pay attention. “It’s a lobbying-led system.”

Bhagwati cited a conversation with a New York mayor, who complained that Indians were not vocal about their demands, unlike other communities. Indian policy efforts in US have met with some successes like the nuclear deal. But on many other issues including the outsourcing, they have not elicited results.

Bhagwati was unscathing in blaming the Indian diaspora, saying the community needed to go beyond their interest in mere “photo opportunities” and “darshan mentality” to achieve success in US.

Source:http://economictimes.indiatimes.com/news/politics/nation/india-needs-to-lobby-better-on-outsourcing-jagdish-bhagwati/articleshow/17314904.cms

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Skill shortage will force US to live with offshoring: IT companies

November 9th, 2012

The Indian IT industry would have preferred not to have another four years of Barack Obama, having been at the receiving end of higher visa fees, lawsuits on misuse of visas and general anti-offshoring rhetoric during his first tenure. But some veterans said the Indian IT sector was “too big and too important” to the US to be affected much by whatever Obama now does.

IT industry body Nasscom’s president Som Mittal said Indian tech services firms help the US to become more efficient and competitive. “And they have a shortage of skills. There is now growing realization that we are part of the solution (to the US’s problems),” he said. He has some statistics to bear him out. In May this year, a group called the Partnership for A New American Economy, backed by US technology industry bigwigs, released a report that said that if the US did not adjust its immigration policies to make it easier for foreign born technology workers to reside in the country, it could fall behind the rest of the world in growth and innovation.index6

The argument was based on the finding that the demand by US companies for talent with degrees in STEM (science, technology , engineering and math) was rising three times faster than jobs in the rest of the economy , but these positions were “the hardest to fill because of the dearth of native-born Americans with these degrees” . The report said the US would face a shortage of 224,000 hi-tech workers by 2018.

Vineet Nayar, CEO of HCL Technologies , isn’t worried either. “We are increasingly being called upon by US corporations to drive revenue growth through technology innovations and even creating local jobs,” he said. Blake Chisam, who leads the professional practice at Washington-based immigration law firm Fragomen, echoes that sentiment. America, he says, is heavily focused on innovation and therefore it cannot afford to stop the entry of tech specialists and domain experts from India.

Krishnakumar Natarajan , MD of IT company Mindtree , also noted that protectionism in the US was no longer in conflict with the Indian IT industry, given that many Indian IT companies were establishing centres in the US. “Earlier, we were merely offshoring work to India . But given that we are now doing much more work that is core to the customer, we have to be closer to the customer,” he said.

However, Phaneesh Murthy , CEO of iGate, said Obama’s victory was “not the best news for India or the IT outsourcing industry” , given his record with visa regulation and pressure on American companies to insource (drawing outsourced jobs back inhouse ). Pari Natarajan, CEO of IT consulting firm Zinnov, noted that General Motors had begun insourcing IT work and believes that Indian IT companies are being too optimistic. “If US companies find that they can get offshored work done at similar rates in a tier-2 US city, they may start doing that (given the implicit pressure from the US government ),” he said.

May be GM is an exception, and may be Som Mittal is right when he says the problem for America is China, not India.

Source:http://timesofindia.indiatimes.com/tech/tech-news/outsourcing/Skill-shortage-will-force-US-to-live-with-offshoring-IT-companies/articleshow/17137409.cms

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How the Presidential Election Will Impact IT Outsourcing

November 5th, 2012

The issue of offshore outsourcing and its impact on American jobs has been front and center throughout the 2012 U.S. presidential campaign. But as election day draws near, both President Barack Obama and former Massachusetts Governor Mitt Romney are singing more or less the same tune on the subject-offshoring is bad; job creation is good.

But what will be the actual impact of the presidential election on offshoring and outsourcing in general? Will a Romney administration set a different tone on the subject of offshore job creation if he takes office?
110212_obama_romney
Would a second Obama term result in new taxes on offshoring or increased skilled worker visa requirements or restrictions? Will either candidate’s policies encourage domestic sourcing? And what’s to come for public sector outsourcing at a time when federal, state and local governments are under increasing cost pressures?
We looked at each of four key subjects–offshore outsourcing, domestic sourcing, skilled worker visas, and public sector outsourcing–to see what difference, if any, the man taking the oah of office next year might actually make.

1. Offshore IT Outsourcing
Obama has talked about ending tax breaks for companies that “ship jobs overseas” since his 2008 campaign, namely those parts of the tax code that enable enterprises to write off expenses incurred when moving business operations abroad. While that might affect companies that offshore IT services to themselves–setting up captive operations overseas–it would have no impact on those who outsource offshore to a third-party like IBM or Infosys.

Democrats have been pushing the issue of tax breaks for offshored work, but they’ve been pushing that since the 2004 election. They won’t do anything if they control Congress and the White House next year either. A Romney administration will likely tone down the rhetoric but deliver the same results.

Expect that kind of talk to continue if Obama is elected, says David Rutchik, partner with outsourcing consultancy Pace Harmon. Action, however, may be less likely.
“Offshoring under an Obama administration and Democratic Congress is likely to remain under some pressure, at least with respect to rhetoric,” Rutchik says. “The reality, though, is that offshoring is here to stay, and has been utilized significantly under the current Obama regime and will continue to be an important service delivery model for U.S. corporations to compete globally.”

“Democrats have been pushing the issue of tax breaks for offshored work, but they’ve been pushing that since the 2004 election,” says Norm Matloff, a professor of computer science at the University of California, Davis.

“Remember, Obama had a Democratic Congress in 2009, and they did nothing on this,” says Matloff. They won’t do anything if they control Congress and the White House next year either. It’s just a phony issue.”

A Romney administration will likely tone down the rhetoric, says Rutchik, but deliver the same results.

2. Public Sector IT Outsourcing
Public sector outsourcing is bound to increase regardless of who lives at 1600 Pennsylvania Avenue. According to a September, 2012 survey of public sector finance executives conducting by outsourcing analyst firm HfS Research, lowering costs and improving efficiency are their two most important objectives.
“Governments–whether state, federal or local–need more levers to reduce costs, and guaranteeing government salaries and corresponding increases, combined with the relative difficulty in enacting labor force reductions, are not the answer,” says Pace Harmon’s Rutchik.

Both shared services and outsourcing can be part of the short- and long-term solution for reducing the costs of back-office functions while maintaining front-line services, says Phil Searle, research fellow for shared services strategies for HfS Research.

“A Romney administration may be more open about doing this as it’s consistent with their messages of smaller government,” says Rutchik. “And they are more likely to look at outsourcing than increasing government payrolls.”

3. Domestic IT Sourcing
Sourcing IT services closer to home will continue to increase, regardless of politics.

“Based on the current economic climate, the value equation has shifted toward encouraging domestic sourcing in a very natural manner,” says Paul Pinto, managing partner with outsourcing consultancy Sylvan Advisory. “India experiencing double-digit growth in salaries and attrition coupled with the U.S. experiencing double-digit decreases in the same key indicators [means that] buyers of services are now able to capture a similar degree of value by electing to use domestic providers.” Offshore outsourcing pioneers, including GE and GM have recently announced plans to bring thousands of previously offshore roles stateside.

Incentives, like those that currently exist at some state and local levels–as much as $5,000 per full-time domestic employee used for a period of up ten years in some states–could encourage even more domestic sourcing. Pinto found that a client setting up a 212-person sourcing deal benefitted from $5 million in government incentives over the five-year contract, tilting the scales in favor of sourcing the work in the U.S.

“Should President Obama be re-elected, we envision the existing incentives to continue, thereby encouraging metered growth in domestic sourcing, while continuing to allow outsourcing to play a meaningful role,” Pinto says. But Romney’s more recent fair trade stances could indicate a desire to encourage domestic sourcing as well, says Pinto.

4. H-1Bs: Skilled Worker Visas
The skilled worker visas used to bring foreign IT professionals to work temporarily at U.S. sites is usually a hot election year topic, in large part because many critics of the programs say they result in lost American jobs. But those visa programs didn’t merit a mention in the presidential debates. “I think it’s no accident that H-1B didn’t come up during the campaign,” says Dr. Matloff, a leading critic of the visa program. “Both parties are equally culpable.”

Romney has promised to “raise visa caps for highly skilled foreign workers” if elected, presumably a reference to the annual cap on H-1Bs set at 65,000 for the 2013 period. That cap, however, is controlled by Congress.

Obama has said he wants to make it easier for students with advanced degrees to stay and work in the U.S. And both candidates seem to agree that skilled foreign professionals are essential to American innovation.

“A Romney administration and Republican congress is more likely to ease the restrictions [on temporary skilled work visas], which would actually enable more onshore outsourcing as suppliers can bring in lower cost, higher skilled resources to provide onshore support,” says Pace Harmon’s Rutchik.
In recent years, Congress has raised fees on the H-1B visas, and increased scrutiny to prevent fraud or misuse has led to delays in processing applications.
Before either man takes the oath of office in January, Congress could vote on one of the “staple a green card” bills currently in committee during its lame-duck sessions, which would award green cards to diplomas of those earning certain accredited degrees in science, technology, engineering and math.

Source:http://www.cio.com/article/720604/How_the_Presidential_Election_Will_Impact_IT_Outsourcing?page=1&taxonomyId=3195

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BPO sector told not to worry

January 6th, 2012

BUSINESS Process Outsourcing (BPO) firms should stay focused and continue rendering high-quality services to clients while waiting for developments on a proposed bill filed before US Congress that seeks to discourage US firms from outsourcing their operations.

“There is no cause for worry now. The bill is still pending in the US Congress,” said Jerry Rapes, Cebu Chamber of Commerce and Industry (CCCI) chairman for information and communications technology.

Plan your Sinulog week ahead and find out what’s in store for Sinulog 2012.

He said US companies outsource operations to the Philippines because of the good service quality of local firms.

“The US is going through economic hardships. They have been doing measures to promote jobs to improve their economy,” he said.

Challenges

He said, however, that it is important for the industry to recognize the challenges and find ways to mitigate risks. “We need to continue to strive to be the best in what we do so that we continue to be the preferred outsourcing destination globally,” he said.

Last Dec. 7, Reps. Tim Bishop (Democrat, New York), David Mckinley (Republican, West Virginia) and Mike Michaud (Democrat, Texas) filed House Bill (HB) No. 3596 or the “Call Center and Consumers Protection Bill.

If enacted into law, the legislation will “require a publicly-available list of all employers that relocate a call center overseas and to make such companies ineligible for federal grants or guaranteed loans and to require disclosure of the physical location of business agents engaging in customer service communications.”

When sought for comments, Cebu Investment and Promotion Center managing director Joel Mari Yu said he is positive the bill will not be passed. “Not in this present time,” Yu said in a phone interview.

He said the US Congress needs to understand the nature of outsourcing. “Companies outsource not because they want to evade jobs in their own country but because they want to be globally competitive,” Yu said.

Banks, for instance, outsource their operations because they wanted to “stay alive” in the market. They look for alternative destinations, where there is cheap labor that can provide high quality service to their clients, he said.

Here to stay

Cebu Educational Development Foundation for Information Technology (Cedf-it) executive director Jun Sa-a said that if American businessmen will look at things on a business perspective, Philippines will not be affected since the country is a “more cost-
effective location to do business in.”

Cebu Business Club president Dondi Joseph said in a text message that he sees little possibility the bill will be enacted into law. “Outsourcing is here to stay. It makes too much business sense to outsource and US businesses will oppose this,” Joseph said.

However, if enacted, Joseph said the industry should “develop other countries as markets and more importantly, start gearing up to offer high-value BPO services and products as opposed to call centric BPO services.”

“We need to move up the BPO-value chain as soon as possible. Quality Knowledge Process Outsourcing (KPO) will always have a ready market and will continue to flourish,” Joseph said.

While BPO stakeholders are on a “wait and see” stance, Eastern Samar Rep. Ben Evardone is reportedly set to file a resolution as soon as session resumes on Jan. 16, urging the Aquino government to launch a campaign against the passage of the proposed measure.

Evardone said the Philippines needs to act immediately by sending a strong lobby team to the US Congress. He said the country should “protect and promote the BPO industry, which is now the largest in the whole world.”

Impact

Labor Secretary Rosalinda Baldoz said if passed into law, the measure would have negative impact on the country, whose labor sector relies heavily on BPO/call center industry.

She said the information and communications technology industry in the country has about half a million workers.

She said the Department of Labor and Employment will now closely monitor the BPO companies here. She will also ask the Philippine Overseas Labor Office in Washington to monitor developments.

Described as a sunshine industry, the BPO industry is poised to grow stronger in the years ahead. Cebu recorded an annual growth rate of 20 percent.

Source:http://www.sunstar.com.ph/cebu/business/2012/01/05/bpo-sector-told-not-worry-199003

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Two-thirds of U.S. tech firms send jobs offshore, survey shows

October 5th, 2011

Offshoring has become so engrained in IT processes that 65% of businesses now do it for some aspect of their business, according to an annual survey of IT budgets and technology trends by the Society of Information Management (SIM).

This survey, which is based on data collected from CIOs and senior IT leaders at 275 companies, found that nearly a quarter of the companies using offshore services did so to run existing systems applications. And another 20% said they used offshore services to manage their infrastructure.

This survey is wide-ranging and offers a number of findings about how corporations and workers are dealing with continuing economic problems.

For instance, employee turnover in 2010 was 5.5%, almost the same level it is this year. From 2006 to 2011, employee turnover averaged 5.92%, reported SIM.

“The boomers that were expecting to leave aren’t leaving,” said Jerry Luftman, a management professor at Stevens Institute of Technology who heads SIM’s survey project.

The average tenure of a CIO is 4.36 years, the survey reported. That finding lines up well with similar surveys.

Companies aren’t cutting IT. Last year, 65% of the firms responding to this survey said their budgets would be equal or greater to the previous year. That increased to 83% this year, and 85% of the respondents said next year’s budgets would be equal or better than their current budgets.

Although the timing of this report was before the stock market’s August-September swoon, Luftman believes that respondents weren’t necessarily optimistic about the economy. “Nobody is confident that the economy is turned around,” he said.

The top management concern, according to the survey, is business alignment; the last concern, in the list of 10, is IT cost reduction. The reason IT cost reduction is such a low priority is that many companies are trying to leverage IT to reduce costs instead of cutting IT to save money, said Luftman.

The other IT priorities, in order, were business agility, business process management, IT strategic planning, IT reliability and efficiency, enterprise architecture, security and revenue-generating IT innovations.

Of the firms using offshore outsourcing, 58% had turned to Indian-based companies, with the next largest segment, China at 10%. That was followed by Mexico, 7%; Western Europe, 6%; and Eastern Europe, Philippines and the Caribbean, all tied at 4%. Russia and Brazil were tied at 3%, the survey said.

Source:http://www.computerworld.com/s/article/9220476/Two_thirds_of_U.S._tech_firms_send_jobs_offshore_survey_shows

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