Posts Tagged ‘USA’

Indian IT cos shift focus to domestic market instead of US

November 15th, 2010

Growing in the shadow of larger software services peers, Indian product firms are beginning to make a mark, as they shift focus to finding solutions for the domestic market instead of attempting to ape product ideas in the developed markets of the US.

During a discussion organised by The Economic Times with Nasscom, entrepreneurs such as Sridhar Vembu of online office software maker Zoho, Duke University professor Vivek Wadhwa, Nasscom president Som Mittal and CEO of Zinnov Management Consulting Pari Natarajan said Indian entrepreneurs are learning from their failures and are now scripting the next version of the Indian product story.

The roundtable is part of a series of such discussions being organised to celebrate ET’s 25 years in Bangalore — the Silicon Valley of India.

“India’s IT revolution is about 20 years old right now and you have thousands of people with over 10 years of experience who are tired of working for other people. This entire cadre of people will become entrepreneurs,” says Vivek Wadhwa, director of research, Center for Entrepreneurship and Research Commercialisation, Duke University.

Indian start-ups also have a larger support system to grow new companies. Risk capital flow into the country has been higher over the past year with nearly $6.6 billion of private equity funding across 38 transactions as per data available with Venture Intelligence. Incubation centres and new models of start-up funding, including entrepreneur-in-residence programmes, and a growing number of angel investors are helping to kickstart new models of entrepreneurship.

Nearly a decade after the Indian software services industry moved into the global spotlight, a new wave of innovation is emerging in the country’s technology sector. Software product development in sectors such as education and training, artificial intelligence and automation, recruitment and talent management, mobile and telecom are triggering what industry observers believe will be the third wave in the country’s software revolution.

“I believe we are at the right cusp at this point of time, because we have been through one cycle with the software services group,” says Som Mittal, president of Nasscom who feels India now has a pool of mentors with experience and capital to nurture young companies.

In the last three years, software product exports have grown to reach a revenue level of $ 1.14 billion, according to a report by industry body Nasscom. Over 125 start-up companies have been set up in this period with an eye on businesses emerging from multiple sources such as the launch of the UID project — the world’s largest biometric project that is slated to throw up new business of $4 billion by 2015.

New trends in technology such as cloud computing and the exploding mobile market are also driving software product development by a pool of highly skilled technologists across the country.

The hour-long interaction threw up three key factors that will determine the progress of start-up enterprises in this space — a vibrant ecosystem, right talent to build companies and, most important of all, the risk-taking ability of entrepreneurs.

“In India, you are not meeting a market need, you are creating it. It is not about market share. If you have a really good product you can reach out and really create a market for yourself here,” says Mr Mittal who sees the role of industry bodies today as facilitators.

“We have more than 3,000 people exchanging ideas on the (Nasscom) blog. We intervene when we think we need to provide some thoughts there, we have to find newer models to scale,” he added.

Industry observers also reckon that for Indian entrepreneurs the big test will be to create business models that address the domestic market.

“Indian companies cannot solve American problems whereas the opportunities here are so great, as the economy will grow at 8-12% a year over the next decade, while the American economy is stagnant, at best it will grow at 3%, if lucky,” says Mr Wadhwa.

As the start-up community gathers behind this emerging wave, support from policy and higher risk-taking by entrepreneurs will determine the progress of this tryst with technology.

Source:http://economictimes.indiatimes.com/tech/software/Indian-cos-now-script-new-version-of-IT-product-story/articleshow/6926965.cms

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US knows India’s value: NASSCOM

October 29th, 2010

Obama administration know the vitality India is creating through our contributions, and making US

companies competitive and prosper, Harsh Manglik Chairman of National Association of Software and Services Companies (NASSCOM) and managing director of Accenture India, said on the sidelines of Bangalore IT.biz 2010.

To a question on the US protectionism, Manglik said it has entered government level negotiations and it would not be appropriate for him to make a comment.

However, he said, “We live in a global environment that has political and economic dynamics. There were many comments from people on how they see the protectionism environment. Our view has always been economies, societies and countries are best served when there is free access to market, free exchange of ideas, open markets and free trade. Mutual economic relationship is the key to growth.”

The Indian IT sector, which gets 60 per cent of its export revenue from the US, has raised concerns against US moves to ban outsourcing.

The country’s concerns on outsourcing and the steep hike in visa fees are expected to be raised during Obama’s visit to India in November.

Source:http://www.mydigitalfc.com/it/us-knows-india%E2%80%99s-value-nasscom-620

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Outsourcing technology – keep it in the USA!

October 22nd, 2010

NBC is launching a new sitcom called “Out Sourced.” It’s about a business manager from the US going to India to train a team of customer service reps to deal with American customers. That should be interesting and I look forward to watching it on Thursday nights.

As a person of East Indian ethnicity, I am proud to see the US embrace India as an important economic ally. Of course Indians have contributed greatly to the USA society for decades. Indians are America’s wealthiest ethnic group, earning an average of $60,000 a year. However, I am an American first.

Businesses should hire American citizens first! I know many programmers who are talented and can get the job done right here on our soil. Oh, they can be of East Indian ethnicity (or any ethnicity), so long as they are tax-paying American citizens. Here are some of my arguments in favor of keeping web design and other forms of programming ‘in-house.’

The time difference

One of many factors to be considered is the time difference between the US and the other side of the world. I have spoken to developers as late as 2 a.m. California time when they are just getting into work.

This became an issue when a local customer orders corrections or edits but has to wait 24 hours before requests can be fulfilled.

The Economic Impact

Outsourcing takes jobs away from our own citizens; which drives the US economy down. Hiring illegal immigrants has the same effect. Unemployment results in a down economy. With a down economy, people are afraid to spend for products and services. If no one is buying or ordering work, no one wins regardless how much money you think you will have saved outsourcing.

Outsourcing pricing schemes

Good US web developers can charge $20 to 35 per hour. One team I used from overseas charged me only $15 an hour.

Beware! Just because the overseas developers rates are lower does not necessarily result in a lower invoice. My former overseas team charged me nine hours to add a single item to a shopping cart. My developer here in the US took no more than ten minutes.

I discovered that my US programmers cost me less because their work was done fast, efficient, and honest.

Where’s the human touch?

The phone connection with overseas companies is often poor and often disruptive with static. While Skype is a good solution, it will never replace the face-to-face interaction with programmers when necessary. Sometimes, it’s necessary to have that personal meeting to discuss a project, followed by a handshake.

A bad experience

Previously, I hired an overseas team to work on a project that required heavy database programming. At first all was going well. Then suddenly the programming grew so sloppy that the site did not function. Deadlines were missed. I was helpless. I had given the overseas team the funding needed and the programming was too complex for me to handle myself. The client grew frustrated to the point where he cancelled the project and sued to get some money back. Fortunately, we came to an agreement and no money was exchanged. However, that ended the project as well as the relationship between me and the overseas team.

If you find great programmers from overseas that get the job done, then keep their services. It’s all up to your discretion. I, however, will not hire from outside of Southern California.

Source:http://www.thevillagenews.com/story/51804/

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Eticsa and datco further solidify chile as IT outsourcing hub for U.S. companies through strategic U.S. customer and partner wins

October 22nd, 2010

IT, The Americas IT Partner, today announced two new member companies on the heels of announcing key U.S. customer and partner wins for its five original member companies in September. Now Eticsa, a leader in datacenter and control room design, along with Datco, a provider of IT consulting services and Microsoft technology solutions, will join the ranks of Chile-IT’s member companies. Since its founding in mid-2009, Chile-IT has assisted its member companies in partnering with U.S.-based companies and the addition of Eticsa and Datco further solidify Chile as a primary IT high end outsourcing destination for U.S. companies.

“Datco and Eticsa are two high end and specialized companies in Chile and we are excited to add them to Chile-IT’s growing list of member companies,” said JC Munoz, CEO, Chile-IT. “The addition of integration technology, IT infrastructure and specialized engineering signifies the diverse range of technology specialization that Chilean-based IT companies can offer to U.S. businesses.”

Eticsa is the leading Datacenter and Control Rooms designer and integrator in Latin America. Its services consist of design, implementation and managed services for data centers and control rooms across numerous industries. These industries include education, manufacturing, mining, utilities and financial. The company has partnerships with some of the most reputable technology companies, such as Cisco, Hewlett-Packard, Honeywell and Dell.

Datco is an 11-year-old company that provides a wide range of IT consulting services and Microsoft technology solutions. Professional services include software and collaborative development for business solutions, integration of SOA-ESB connectors, business process management, administration and content management solutions, and more.

Chile-IT is the international umbrella organization of the Chilean Association of Information and Communications Technologies (ICT) companies (ACTI), an industry association of leading IT companies based in Chile. ACTI is supported by CORFO, the Chilean Economic Development Agency. Chile-IT member companies consist of some of the most successful and influential companies in Chile and Latin America. In addition to Datco and Eticsa, member companies also consist of:

Chile-IT plans to sign more partnerships with Chilean-based companies in 2011, continuing its efforts to widen member company expertise and cements Chile’s position as a premier nearshore destination and partner for the IT outsourcing needs of U.S.-based firms.

Source:http://manufacturing.net/News/FeedsAP/2010/10/mnet-industry-focus-design-and-development-eticsa-and-datco-further-solidify-chile-as-it-outs/

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Infosys expects U.S. clients to spend more

October 19th, 2010

Infosys Technologies Ltd.’s head of U.S. operations said he expects the company’s clients in its biggest market to be more open to spending on long-term outsourcing contracts in 2011 than in the previous couple of years, unless there is a Lehman-like situation.

The crumbling of Lehman Brothers Holdings Inc. in 2008 and the economic slowdown that followed had led to a steep decline in orders for Indian outsourcing services providers–which get the largest share of their revenue from the U.S.–as clients cut back or slowed spending on non-essential and long-term projects.

Infosys and other outsourcing companies are recovering from the effects of the economic crisis as clients started giving long-term contracts again, though the risk of a double-dip recession coupled with high unemployment and deflation in the U.S. are major concerns for them.

“Unless there’s a cataclysmic situation…from an economic perspective or one of our clients going the Lehman way, I don’t think we’ll have a repeat of that situation” when orders had dried up, Ashok Vemuri, senior vice president and member of executive council at Infosys, told Dow Jones Newswires in a recent interview.

The company gets about 66% of its revenue from the U.S. and counts Goldman Sachs and Bank of America among its top clients. On Friday it posted a more than 13% rise in its second-quarter net profit and raised its forecast for the current fiscal year, helped by improving demand for outsourcing services.

Mr. Vemuri said he is worried about the macroeconomic environment in the U.S., but is optimistic that the company’s customers will release their technology budgets for 2011 on time and will be “more open with the budget flows.”

He declined to comment on the likely size of technology budgets for 2011, expected to be finalized by the end of this year.

Last week, a report by Forrester Research said it expects technology spending in the U.S. to grow 7.4% in 2011, compared with 8.1% this year, mainly due to the slow pace of recovery in the economy.

The ailing health of the economy and the high rate of unemployment has led the U.S. administration to up the ante against outsourcing, including a hike in visa fees and with one state even banning shipping of jobs outside the country.

But, clients are unperturbed by the “protectionist noises” before the November elections in the U.S., Mr. Vemuri said.

In August, the U.S. passed a legislation, which almost doubled the cost of skilled worker visas for Indian companies.

Infosys on average sends about 4,000-5,000 employees to the U.S. for business purpose a year and had said it will take a 30-40 basis point hit on the operating margin from the next fiscal year starting April due to the fee hike. The company had also said it plans to pass on the cost to clients “at some point.”

“If it (cost) becomes something that is unsustainable to us, then we’ll probably speak to the clients,” Mr. Vemuri said. However, “we’ve not had any conversations with clients. We have not felt the need to have any conversations.”

The company is looking to hire 100-150 more highly skilled experienced employees in the U.S. by the end of March 2011, over the current program to recruit 1,000 local people, Mr. Vemuri said.

Source:http://online.wsj.com/article/SB10001424052702304510704575561681015408498.html

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Offshoring of U.S. IT jobs continues to increase

October 19th, 2010

Indian outsourcing companies are making double-digit increases in quarterly revenue, but locating a lot of their workers in the U.S.; U.S. service companies can go anywhere, but stay here because the skills to deliver cutting edge cloud and virtualization systems is still a homegrown product.

There is not shortage of H-1b visas this year
You say “- some undoubtedly new immigrants using H-1B visas, but most, because of the shortage of H-1B visas”.

There has been no shortage of H-1b visas this year.

Clearly, when outsourcing companies are experiencing boom times, there should be a shortage, but no, this is not the case.

What’s happened is that the U.S. Government has stepped up enforcement, the foreign companies are scared to bring people in.

And they should be, these companies don’t even try to hire local candidates, before turning the L-1 and H-1b visa. You just can’t abuse our immigration system, for the sole purpose of bring in cheap-indentured servants, and then say there is a shortage of H-1b visas.

Yet, that is exactly what foreign politicians are saying. The truth is there is no shortage of H-1b visas, there has been surplus of visas all year long, and it will continue. Because we can’t allow the H-1b visa to continue to be the “Outsourcing” visa, that robs U.S. citizens of any opportunity for a job in their own country.

Source:http://www.itworld.com/comments/124436

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Forrester trims US tech spend forecast to 8.1%

October 18th, 2010

It is not going to be very rosy for the information technology industry for the year 2010. IT research firm Forrester Research has significantly reduced its outlook for the US technology markets on a weak US economy. It has also reduced its estimates for the global tech industry.

The industry is expected to grow 7 per cent globally, with US economy growing at “snail’s pace” of less than 2.5 per cent of real GDP in 2010. “This is lower than 7.8 per cent we forecast in July,” Forrester said in its latest market outlook for the tech industry.

Software purchases will pick up, resulting in increase in IT consulting and systems integration services revenues. Revenue growth for IT outsourcing will lag growth in IT consulting and systems integration, while telecommunications services revenues will start to turn positive in 2011.

“We have trimmed our forecasts for the US tech market to a still-robust 8.1 per cent growth for 2010, down from our 9.9 per cent forecast in July,” Mr Andrew Bartels, Vice-President and Principal Analyst of Forrester Research, said.

The US business and government purchases of ICT products and services are pegged at $758 billion in 2010. The telecommunications services market would be at $198 billion and IT outsourcing spending at $95 billion.

Forrester has added the telecom market for the first time in its analysis. The combined US information and communications technology (ICT) market growth in 2010 will be 5.6 per cent and 6.6 per cent in 2011. US software purchases will go up 9.1 per cent, with operating system software, middleware, and applications sharing the growth.

However, the research firm anticipates better performance in European markets and stronger growth rates in Latin America, the Gulf, Africa, and Asia-Pacific.

Global scenario

By category, the growth picture is generally similar to the US, with computer equipment (11.7 per cent) and software (8.2 per cent) growing fastest in 2010, followed by communications equipment at 6.1 per cent and IT consulting and systems integration services at 4.8 per cent. Growth in IT outsourcing will be weakest at 2.7 per cent.

Source:http://www.istockanalyst.com/article/viewiStockNews/articleid/4588169

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