Posts Tagged ‘Visa’

H-1B, B-1 Visa Scrutiny Threatens IT Outsourcing Providers

September 23rd, 2011

The Social Security Administration’s (SSA) Office of Inspector General this month published a report citing incidents of misuse of the H-1B visa among sponsoring employers and visa holders.

Specifically, the Inspector General’s Office found that as many as 18 percent of H-1B visa holders may have used their social security numbers for purposes other than to work for their approved employers. Examining a sample of 200 records to assess H-1B workers’ use of social security numbers, the report says that 11 percent of the visa holders reported wages from companies other than the employer that sponsored them, and seven percent reported no U.S. wages at all.

H-1B visa holders may only work for sponsoring employers after approval by the Departments of Labor and Homeland Security. Although most of the non-compliant H-1B workers had posted wages from employers in fields associated with technical or specialty occupations, the report noted that one H-1B worker had earnings from a restaurant and janitorial service.

The SSA’s Inspector General’s Office contacted the employers of the H-1B workers who did not receive wages; six acknowledged sponsoring the worker but said the H-1B holder had never worked for the company, and three said they had no record of the H-1B recipients, although Department of Homeland Security (DHS) records indicated they were the sponsoring employers.

Field office personnel responsible for processing the visa holders’ social security number applications said in interviews with the inspector general team that some H-1B workers acknowledged they would not receive wages in the United States because their employers would pay them in their home countries. Others admitted that they planned to work for a company other than their authorized employer, according to the report.

“Unauthorized work by H-1B workers weakens integrity and may require that the [SSA] pay future benefits to individuals who misuse a [social security number] to work in the United States,” concludes the report, which also questions whether H-1B workers need social security numbers if their employers do not report wages.

The SSA’s report is the latest evidence of increased government scrutiny of the nonimmigrant visas—like the H-1B, the L-1 and the B-1—that IT outsourcing companies rely on to perform work in the U.S.

The SSA’s findings generally line up with a 2008 report from the U.S. Citizenship and Immigration Service which found that 21 percent of H-1B petitions it examined involved fraud or technical violations.

The additional attention being paid to nonimmigrant visas could prove problematic for outsourcers and their clients. “We have anecdotal evidence from numerous IT outsourcing suppliers that an increased level of scrutiny on—and rejection rates for—B-1 visas is hindering their ability to conduct internal meetings and training for foreign employees in the U.S.,” says Peter Bendor-Samuel, CEO of outsourcing consultancy Everest Group. “It is highly likely that this same [investigative] approach will be taken throughout the remainder of the election cycle regarding H-1B visas and L-1 visas.”

The B-1 visa—designed to allow foreigners to come to the U.S. for short periods of time to attend, for example, corporate conferences or to conduct contract negotiations—made headlines this year when an Infosys employee sued the Indian IT service provider for misusing the visas in order to increase its profit margins. Recently, two more Infosys workers have come forward with similar allegations.

Meanwhile, H-1B lawsuits are emerging, like one recently filed in California by IT employees alleging that their employer replaced them with H-1B workers in violation of the state’s anti-discrimination laws.

The State Department has confirmed that it is considering changes to the B-1 visa program to prevent abuse. In addition, “the State Department has the option of targeting visa applications for scrutiny based on many factors, to include city, nationality, work type and firm type,” says Bendor-Samuel. “They are not dependent on pending or future changes in law to employ these options.”

The Department of Homeland Security says that it has increased enforcement of nonimmigrant visa regulations over the past two years.

In the short term, increased rejection rates and audits is the biggest risk for IT outsourcers reliant on nonimmigrant visas. “This can lead to long-term suspensions for habitual offenders, potentially causing significant disruptions in the availability of skilled foreign workers even without any major legislative action,” says Bendor-Samuel.

New legislation or policy changes are longer-term risks, and it’s not clear how those will play out. Much depends on the outcome of next year’s elections, the perception of whether suppliers are policing themselves, the outcome of current civil and potential criminal cases, and the state of the economy. “Economic improvement will help remove the spotlight from this topic,” says Bendor-Samuel.

In the meantime, however, outsourcing clients should be wary of public associations with visa issues. Bendor-Samuel says outsourcers could see sudden cancellations of major application development and maintenance projects or a reluctance to go public with new outsourcing deals. “One major ITO firm recently announced a $900 million IT outsourcing contract in which the client requested that its name be withheld,” says Bendor-Samuel.

The report from SSA’s Inspector General Office recommended that the Department of Homeland Security and SSA establish a data match agreement to reduce the number of H-1B workers who may use their social security numbers for purposes other than to work for their approved employer.

Bendor-Samuel says the IT outsourcing community should be prepared for further announcements from the U.S. State Department around policy changes or changes to definitions as they are applied to the screening and approval of visa applications. Such changes may “result in additional delays in the screening process.”

For outsourcing customers, that could translate to longer transitions, reduced quality and higher fees, says Bendor-Samuel, adding that they “could face legal issues if they had reason to be aware of any visa fraud perpetrated by one of their service providers.”

Source:http://www.cio.com/article/690278/H_1B_B_1_Visa_Scrutiny_Threatens_IT_Outsourcing_Providers?page=2&taxonomyId=3195

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Infosys hires Wipro exec to tackle visa row

September 6th, 2011

Infosys has quietly replaced a key official handling immigration issues with a veteran specialist from rival Wipro, triggering talk that it may be setting its house in order after being accused of visa abuse in the US.

India’s second-biggest software exporter has hired Vasudev Nayak, the former head of the overseas operations cell at Wipro, in place of Eshan Joshi, an associate vice-president at Infosys’ human resources division and head of its immigration department, at least three people familiar with the matter told ET.

Joshi, an Infosys veteran of 13 years, is currently on a ’sabbatical’, said one of them, a company executive who requested anonymity. An Infosys spokeswoman declined to comment on Joshi’s employment status. A Wipro spokeswoman confirmed that Nayak has quit the company. Joshi did not answer phone calls until Monday evening.

The change comes when Infosys, one of India’s most admired companies globally, has been accused of visa misuse by a US employee Jay Palmer, who accused it of using illegal work permits, and even testified before a Senate Judiciary Subcommittee in July.

The replacement of Joshi, who earned nearly 3 crore and 2.5 crore each during the past two years in stock options alone apart from his salary, has triggered feverish speculation inside and outside the company.

“There is talk of Joshi being made a scapegoat. Another version is that he is being held accountable for the way Palmer was handled. It’s difficult to say which one is true,” said a company insider who knows Joshi and requested anonymity because of the sensitivity around the case.

Another person, a senior official at one of India’s top-three software exporters, said Nayak.

Managing immigration better

“Nayak will have to ensure that Infosys is heard better and is prepared to fend off what appears to be a false charge,” this person said.

Infosys has denied Palmer’s accusations, but the allegations have gained traction at a time when lack of domestic jobs is a top political and economic issue in the US. The accusations have also put an unwelcome spotlight on the employment practices being followed by Infosys and the rest of the Indian IT sector, especially in the US, their mainstay market.

For Infosys, which gets more than half of its $6 billion revenues from the US, and the rest of India’s IT sector, the latest episode has underscored the need to manage sensitive issues of immigration better, especially given the high unemployment in the US.

The US has increased visa fees and there is increased scrutiny by US immigration authorities of Indian IT professionals, both of which are being viewed by Indian the technology firms as an unfair trade practice.

Indian companies are also facing delays in acquiring work permits for their employees from India to travel and work at client locations. Indian tech firms, along with industry group Nasscom, have intensified their lobbying efforts with US policymakers and have even hired top lobbyists.

But experts say these companies need to tread carefully. “If the issue is actually ‘lobbying’, which connotes more overt efforts to sway decisions in favour of the firm doing the lobbying, this may work against vendors if they are perceived as being too aggressive,” said Rodney Nelsestuen, senior research director at US-based Tower-Group, a firm that advises outsourcing customers.

Source:http://timesofindia.indiatimes.com/tech/news/software-services/Infosys-hires-Wipro-exec-to-tackle-visa-row/articleshow/9880685.cms

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Software Outsourcer Infosys Sued for Alleged Large Scale Visa Fraud

August 3rd, 2011

Corporate miscreance takes so many forms that readers may wonder why I am highlighting the allegations against Infosys, the second biggest IT outsourcing company in India. The answer is that this case provides a window into a much bigger problem, namely, the lack of anything resembling coherent US industrial policy.

Infosys faces a lawsuit by former employee Jack Palmer over charges that it abused US visa programs. Per the Economic Times of India (hat tip reader May S):

In a case that threatens to scald Infosys in the North American market, from where it gets over 60% of its revenues, and intensify the debate on outsourcing in the US, Jack Palmer said the company was circumventing H-1B visa rules by sending low-level and unskilled employees to the US on B1 visas instead.

H-1B visas, which are needed to send employees to work in the US, have become more expensive and harder to get than B1 visas that are only meant for meeting, conferences and business negotiations. Palmer, who has been working with the company since 2008, further said that Infosys managers in the US were intentionally committing fraud to avoid paying taxes locally and that the company mistreated him when he filed a complaint as part of the whistleblower policy..

In addition to Palmer’s suit, the company is under criminal investigation in Texas and Senator Charles Grassley has also taken interest.

The Infosys charges illustrate the growing conflict between the desires of multinational corporations to source cheaply (even if “cheap” has been mismeasured by not not being adjusted for risk) and what actions need to take place at a country level to make sure these very same multinationals have decent market for their goods.

The conundrum in the US is our lack of a coherent industrial policy, and our denial that we have one. We have industrial policy by default. Certain sectors, such as banking, defense contractors, agricultural producers, and Big Pharma, get large subsidies. But the US has an ongoing problem with employment and competitiveness (and the latter is made worse by rampant short-termism in large companies). Since at least the mid-1990s, there is lip service given to the idea that the US can become a knowledge society. Aside from the fact that it is questionable whether this vague idea will provide enough jobs, the outsourcing fad is assuring that it can’t happen. Entry level and yeoman work is being sent abroad. I read the tech site Slashdot occasionally, and for years there have been frequent comments about how it is extremely difficult for young computer professionals to find and create career paths. Similarly, in the law, the sort of research that was bread and butter work that helped train young attorneys is now sent overseas.

The Infosys case is disturbing because it suggests the displacement of young workers has gone even further. It is one thing to send certain types of well-defined work to staff overseas. But bringing people to the US to do face to face work says that even the places where local staff would seem to have an overwhelming advantage are under pressure.

If it is any consolation, Infosys had a major contract cancelled, apparently as a result of recent bad press. But that is a small reversal in a trend of US executives showing they have more loyalty to their pay packages than to their communities.

Source:http://www.economonitor.com/blog/2011/08/software-outsourcer-infosys-sued-for-alleged-large-scale-visa-fraud/

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Wipro, Cognizant lobbying US to ease visa rules

July 8th, 2011

Lobbying has been a taboo for India’s wildly successful software companies: that distasteful activity was supposed to be the preserve of those looking to prosper from the licence permit raj. And anyway, their markets were mostly overseas.

But now, in the home of free market capitalism, as their encounters with disguised protectionism grow more frequent, the ‘L’ word does not appear so dirty any more. That is why, while America keeps inventing reasons to make it harder for them to do business, many Indian software companies are spending large sums hiring professional help to win friends and influence people in their biggest market.

At stake is over $30 billion (Rs 1.3 lakh crore) in business every year, about half of India’s total outsourcing revenue. Among the companies mounting an aggressive PR effort is Wipro, India’s third-largest software exporter. Last year, it hired Melanie Carter-Maguire, a government relations professional, to launch its lobbying effort in Washington DC.

Between January and March this year, Wipro spent nearly $60,000 (Rs 27 lakh) to lobby lawmakers and other officials about restrictive visa rules and policies that favour local companies. Cognizant , which is headquartered in the US but employs over 80% of its staff in India, spent $350,000 during the first quarter this year. Two years ago, it hired Robert Hoffman, a Capitol Hill regular, to lead its lobbying efforts.

“Engaging with policymakers and local communities through lobbyists and PR professionals was long considered a taboo. Now, some senior managers, especially those based there, are questioning that stance and asking us to step up,” said the CEO of a tech firm.

Direct & Indirect Attacks

As America struggles with anaemic growth and stubbornly high unemployment, the campaign for the presidential election next year is well underway. With many citizens still associating unemployment with outsourcing firms, rhetoric is being combined with direct and indirect attacks on the business interests of Indian software companies.

Source:http://economictimes.indiatimes.com/tech/software/wipro-cognizant-lobbying-us-to-ease-visa-rules/articleshow/9143509.cms

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Visas and Outsourcing

June 2nd, 2011

Offshore outsource vendors, particularly those in India, are increasingly asking their customers to assist them in obtaining visas and in other immigration matters for their on-shore workers. These requests can place the customer in an awkward position, particular if, as was shown recently, the vendor becomes the subject of a governmental probe to uncover whether those visas were improperly obtained.

Customers should think carefully about whether to become embroiled in matters that should be the exclusive purview of the vendor. Many businesses decline to assist vendors in this regard, saying this is an internal labor matter for the vendor. They do not want to become involved in potential labor and immigration issues. In instances where this cannot be avoided, the customer should demand strong protections in its vendor agreements to ensure the customer has no liability or risk in assisting in these matters.

Source:http://blogs.csoonline.com/1534/visas_and_outsourcing

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Infosys gets subpoena in the US on visa use

May 25th, 2011

Infosys on Tuesday said it had received a subpoena from a grand jury in a district court in Texas, indicating that the case filed by a former US employee, Jack Palmer, cannot be taken lightly.

North America, which includes the US, is the largest revenue earner ($6 billion) for Infosys and accounted for 66 per cent of its sales last year. Infosys, which mentioned the employee lawsuit effects as a risk in its latest annual report, said the subpoena required it to provide information to the grand jury regarding the company’s sponsorships for, and uses of, B-1 business visas.

A subpoena is a writ by a government agency, most often a court, that has authority to compel a witness to give testimony or production of evidence. “We intend to comply with the subpoena and cooperate with the grand jury’s investigation,” Infosys said.

B-1 visas are issued for short-term business trips for such purposes as attending business seminars and restricts employees from engaging in gainful employment during their stay. On the other hand, H-1B visas are longer-term visas issued to people with a minimum bachelor’s degree who work in specialty occupations.

Palmer in his lawsuit had alleged, among other things, that Infosys was improperly utilising B-1 business visitor visa programme.

He had alleged that he was threatened and harassed after refusing to help Infosys bring workers on B-1 visas for work, which he believed required H-1B visas.

Following the filing of the lawsuit, US senator Chuck Grassley submitted a letter to secretary of state and the secretary of homeland security, requesting that their respective departments review the B-1 business visa programme and investigate the manner in which it was being used by companies, including Infosys.

Palmer, who is said to have worked for Infosys as a principal for enterprise solutions since August 2008, had filed the lawsuit early this year.

Infosys immediately did not comment on business effects due to the subpoena. “At this time we are not able to comment further… but do want to reiterate that we take our legal compliance obligations very seriously,” the company said.

Grassley, in a letter to the US administration, including Hillary Clinton, had earlier said, “If the allegations against Infosys are substantiated, American workers will have been hurt by this company’s fraudulent actions, and the integrity of both the B-1 and H-1B visa programmes will have been compromised.”

The subpoena, disclosed by Infosys after trading closed on Tuesday, could have an impact on its share price. “Though right now it is difficult to judge the monetary impact… on the company, the news may surely have some negative impact on the sentiments. The US government may cap short-term B-1 visas which may not only have a structural impact on Infosys but on the whole IT sector,” said Sanjeev Hota, assistant vice-president of research and IT analyst with Sharekhan.

Other analysts see the US senator’s support to the lawsuit adding to the anti-outsourcing decibel, but Som Mittal, president of Nasscom, India’s industry lobby representing the $76 billion outsourcing sector, did not see any threat to the IT industry immediately.

“At this point, it (the subpoena) is very company-specific,” said Mittal. Asked about US protectionist moves, Mittal said, “Since a jury has sent the subpoena, concerns about protectionism are not warranted.”

As of March 31, 2011, the majority of Infosys technology professionals in the US held H-1B visas. They number about 10,100, not including Infosys BPO employees or employees of wholly-owned subsidiaries. This visa allows an employee to remain in the US for up to six years during the term of the work permit and work as long as he or she remains an employee of the sponsoring firm.

Source:http://www.mydigitalfc.com/news/infosys-gets-subpoena-us-visa-use-142

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BPO, visa posers await Obama

October 17th, 2010

Serious reservations expressed by the IT industry on outsourcing and the tightening of visa rules will be among issues to be discussed during the visit of US President Barack Obama to India next month.

Disclosing this to journalists here on Friday, External Affairs Minister S M Krishna said India will raise concerns expressed by its IT industry over the US curbs.He was replying to a question on the areas India expected to see a positive improvement during Obama’s visit.

Krishna, however, stressed that the commonalities between India and the US were so strong the problems in perception on some issues wouldn’t mar the relationship.
Obama will land in Mumbai on November 5 and visit some of the 26/11 terror-hit areas. He will stay at the Taj Hotel, the target of the attack. As already reported by the Deccan Herald, Obama will not visit the IT hub of Bangalore in view of India’s sensitivity over the outsourcing issue during his four-day visit to the country.

The US recently hiked H1-B and L1 visa fee for foreign companies, particularly outsourcing giants from India, a controversial step that could cost India’s IT industry $200 million a year.
On the US apprehensions over the Civil Nuclear Bill that Parliament passed recently, Krishna said he held a long discussion with Secretary of State Hillary Clinton on the issue. “I informed her that the Bill has been passed not keeping any country in view, much less the USA. There is a level playing field for everyone to do nuclear commerce. We conveyed the same to France, Russia and others.” Speaking on a range of issues, Krishna, basking in the glory of India being voted as a non-permanent member of the United Nations Security Council, said it was an example of India’s recognition of its global standing. “It was the finest hour for India in the global arena. This provides a foothold for us in the UNSC.

“It is an awesome responsibility. We will be called upon to take decisions on a daily basis. India should be prepared to take a call at any given time; emergencies can come up, there may be no time for reflex action. India being a seasoned player, we will be able to live up to the expectations of our role as a UNSC member.”

On India’s demand for UN reforms, he remarked: “We have to push relentlessly. The UNSC should reflect the realities of the new world. The world has undergone a metamorphosis; there are a large number of countries which have emerged strongly. Reforms are a larger area, still being discussed. The top five countries (permanent members) should revisit the issue and bring in reforms. The silver lining is text-based negotiations are going on, our interlocutors have been conducting dialogue with them and I am sure this will yield dividends.”

Asked whether there would be changes in India’s position in critical areas as it is eager to become a permanent member of the UNSC, Krishna said: “India has held onto its positions on many issues all through and continues to do so. But as a member of the Security Council, the responsibility is a million-fold more on India. India has to be the voice of moderation in these. Globally, things have changed. In the changed circumstances, India will have to be an active member.”

Source:-http://www.deccanherald.com/content/105206/bpo-visa-posers-await-obama.html

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