Posts Tagged ‘Wipro’

IT veterans from Infosys and Wipro to help Dell treble services revenue in few years

September 23rd, 2014

Michael S Dell wants to more than treble the software services revenue in a “few years”, an ambition that the entrepreneur is betting on his team of leaders handpicked from Indian outsourcing giants such as InfosysBSE -1.36 % and Wipro. Outsourcing15

Significantly, the founder, chairman and CEO of the Texas-based computer hardware and services firm believes ever since going private, Dell has been able to focus more on clients without being distracted by “activist shareholders” and invest in some of the long-term strategies, including investing in cloud, security and analytics space.

“We want to double, triple, quadruple our (services) business,” Dell said in a phone interview last week, outlining his ambitions on services play for the first time. “There are 10 companies which have 1% of the $3 trillion IT industry, we have about 2%. We would want to have 3-4% in the years to come,” he said from Brussels where he’s been meeting customers. To be sure, Dell had a services unit in addition to selling desktops before it was taken private earlier this year.

The company first handpicked WiproBSE -0.70 % veteran Suresh Vaswani in December 2012 to steer its services business, who since then has aggressively built a core team by poaching executives from Infosys, Wipro and Hewlett Packard. “(But) remember the IT industry itself will be more than $3 trillion in years to come, and with internet of things (IoT), industry will grow beyond $3 trillion and we would want to bring solutions to capture a bigger share of the growing pie,” Dell said.


The centerpiece of Dell’s turnaround strategy is based on combining existing IPs within to create software platforms and build newer solutions around disruptive technologies in IoT. Dell’s chest thumping on IP hinges on its aggressive play in acquiring companies — it has bought over two dozen firms in the last five years, from StatSoft in advanced analytics to SecureWorks in security space, thereby helping it provide end-toend solutions to its customers.

Over the past one year, Vaswani has been able to convince top Indian IT executives such as Anand Sankaran, a Wipro veteran, Prasad Thrikutam, a high profile Infosys leader among others, to join Dell — “the world’s largest startup” as described by its founder.

“If you look at the industry, it needs some freshness, and I will say we are providing that freshness,” Vaswani told ET in an interview. “Indian IT services come from a particular angle and HP, EDS are monoliths so to speak. We say a different story, and we don’t have legacy. And we have lots of IP.”

Thrikutam, who was hired by Nandan Nilekani in 1995 at Infosys, joined Dell last month. “Most companies have a constraint on which path they can take because if they are a public company, they have to follow quarterly targets. Michael said I can choose the path I want, so I have control over my destiny — that was the clincher for me to join,” Thrikutam said.


TCS leads Indian peers, says global survey

September 19th, 2014

Clients see Tata Consultancy Services (TCS) as the only local information technology (IT) company strong on two important parameters, implementation and innovation, said a study.Outsourcing8

It was conducted by America-based HfS Research and KPMG last month. The annual survey, state of services & outsourcing, covered 312 global clients, 347 advisors and consultants, and 420 participants from the companies that manage IT and business operations.

“IT-outsourced service providers, such as TCS, are leading the way in terms of buyer perceptions, both on innovation and execution, relative to their peers,” said Charles Sutherland, executive vice-president of research at HfS Research.

The country’s second- and third-largest in the sector, Infosys and Wipro, respectively, were seen as strong on implementation but weak on innovation. This could mean if their areas of execution become less significant, these may become candidates for churning, the report added.

Smaller companies iGate, Xerox, Fujitsu, Unisys and CSC scored low in the survey. “For these, the task ahead is to increase awareness of their capabilities and, in particular, to highlight investments in innovation,” said Sutherland.

Almost half the survey participants said they would look at switching their existing IT service providers for several reasons. While 15 per cent said they planned to do so at the renewal cycle, 12 per cent said they planned to move some or all of the outsourced work in-house. As many as 23 per cent said they wanted to switch their provider but were still working through the practicalities of doing so.

“Some of this (dissatisfaction) may be the result of long-standing contracts where it is harder to repeat the level of savings initially achieved and booked for first-generation contracts,” said Sutherland. “But when combined with the results of a perception study of the IT outsourcing service providers, it may be that the larger issue is the market is increasingly fragmenting and certain providers (specially some entrants like Amazon and Google) are just changing the market at such a speed, that a new level of dissatisfaction with the previous status quo is setting in.”


Indian IT companies battle it out for Rs 11k-cr Australian pie

September 15th, 2014

Indian IT companies will be fiercely competing with MNCs for five big IT contracts in Australia valued at over A$2 billion (Rs 11,000 crore).infosys

Infosys, Wipro, TCS and HCL Technologies are participating alongside IBM, HP and Capgemini in request for information (RFI) and request for proposal (RFP) for incremental IT outsourcing work coming from Sydney Water, Rio Tinto, Jetstar, Aurizon and Transport for NSW, said an Australian IT consultancy firm that did not want to be named.

Incumbent IT vendors IBM, Infosys and Accenture have sought RFIs and RFPs to participate in mining major Rio Tinto’s A$750 million IT-BPO contract. The work is in HR, analytics, engineering and logistics. Rio Tinto had previously outsourced procurement to Infosys and finance & accounting (F&A) to IBM. Accenture was engaged with the mining major for ERP and application support, while CSC maintained its IT infrastructure. These previously outsourced 10-year contracts were worth A$3 billion.

Jetstar, a wholly-owned subsidiary of the Qantas Group, is considering outsourcing work related to ticketing, customer loyalty programme, analytics, HR and F&A. Wipro TCS and Genpact are participating in the RFIs/RFPs. “Jetstar is currently using Lincom for virtual desktop support. It has been subcontracted through Tech Mahindra. Jetstar’s customer support is partially outsourced to Teleperformance and Convergys,” the consultancy said.

Australian companies are reviewing monolithic contracts and are breaking them down into smaller ones to drive operational and cost efficiencies.

The Australian IT services market has gone through several cycles of IT outsourcing with strong demand particularly from public sector utilities. Last year, New South Wales (NSW) Transport had floated an expression of interest (EoI) for next generation infrastructure services (NGIS) that includes server and webhosting, data centre infrastructure and end user computing. Infosys, Wipro, HCL and TCS, as also HP and IBM, participated in the EoI.

“Analytics and BPO will lead the charge (in contracts). Public sector contracts have opened up in a big way. There will be at least 7-8 RFPs in both federal and state governments in the next six months,” said Mohit Sharma, director of Australia-based advisory firm Mindfields.

Siddharth Pai, president in outsourcing advisory firm ISG Asia Pacific, says Australia is one of the early adopters of offshoring, with Telstra using offshoring a decade back. Infosys counts the telecommunication and media company as one of its top ten customers.

Australia’s largest rail freight operator Aurizon is floating an incremental A$500 million contract for IT and BPO services. The freight operator is looking to outsource F&A, procurement and analytics, for which Capgemini, Wipro, Genpact and WNS have sought RFIs and RFPs.


Wipro, Infosys bet on Internet of Things to revive telecom business

September 10th, 2014

Indian IT service providers such as Infosys and WiproBSE -0.76 % expect Internet of Things and adoption of cloud computing to open up new revenue streams in their telecom business even as telcos cut down spending on their traditional outsourcing contracts.
“There is huge opportunity due to the potential of Internet of Things,” said Ayan Mukerji, chief executive of Wipro’s media and telecom strategic business unit and product engineering services. Internet of Things, or IOT, refers to interconnection between different objects and devices through the internet.

“In many ways, we are going back to centralised computing, i.e., intelligent cloud platforms, digital highways and connected devices. Products and services will increasingly be available across automotive, banking, and other industries,” Mukerji said. Wipro’s engagement with clients such as British telecom giant BT around domain-specific operational projects is helping it tide over the current challenging times, he said.

“Revenue share from non-core areas is increasing, i.e., in cloud services, networking and data center services and the IOT opportunity.” This comes at a time when traditional revenues decline. Some of the world’s largest telecom companies, including AT&T and BT, which outsource significant IT work to Indian firms, are seeing voice revenues declining at a faster clip than an increase in data revenues.

At the same time, the likes of Skype and Google that provide voice calls, do almost all their IT backend work themselves. Yet the new opportunities have started having an impact on IT firms’ revenues. Although telecom and media contribution to Wipro’s revenues has been declining over the last few years — from 18 per cent in 2011 to 13.8 per cent by the end of March 2014 — the unit has posted a growth of more than 4 per cent in both the fourth quarter of last fiscal and the first quarter of this fiscal year.
One of the factors, according to Mukerji, that helped the division do better than overall company’s growth has been the demand for telecom network design as “telecom IT and the network are becoming more integrated”.

Tom Reuner, an analyst at a London-based IT research firm Ovum, said: “Wipro is a good example of developing longterm client relationships around domain-specific operational projects and scaling them out over time. Examples for this are their contracts with BT and Talk-Talk in the UK.”

Wipro’s rival Infosys, too, expects its existing telecom clients such as AT&T to open up new revenue streams for the company. “AT&T has launched AT&T Digital Life services, where they are offering to take care of home security, automation and climate control at per month subscription,” said a senior executive of the company, adding that the US telecom giant is extending this to Europe and other international markets.

“So Infosys is going to partner with AT&T to provide billing and web solutions, which will be offered to AT&T on pay per use model and this will allow us a vehicle and give entry to Infosys to entry to the European markets,” the person said. Infosys’ share of revenues from telecom unit declined from 9.7 per cent in FY 2013 to 8.3 per cent in FY2014 as most of its client face pressure from “over-the-top” players such as Skype and Google. IT companies are now looking to win more transformational deals.

Wipro’s Mukerji said the industry will see more transformational deals in the range of “$100-250 million” than mega deals, including northwards of $500 million. “My objective is very clear that the telecom and media business unit should not be margin dilutive within the company,” he said.


Wipro Global Infrastructure Services Achieves Strong UK Customer Satisfaction Scores

September 9th, 2014

Wipro Ltd., a leading global Information Technology, Consulting and Business Process Services company has been acknowledged as a leader in several categories of the 2013 KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) study.outsourcing29

The study which analysed satisfaction scores for 22 service providers, ranked Wipro’s Global Infrastructure Services (GIS) business first, in the Infrastructure Management category and the Managed Network Services category. The respective customer satisfaction levels of 73% and 68% achieved in these categories are 12% and 10% above the industry average.

“We can only grow when our clients are satisfied and can see a real positive impact on their business through working with us,” said G. K. Prasanna, Chief Executive, Global Infrastructure Services, Wipro Limited. “Our deep investments in the practice help our customers meet their dual mandate of delivering ruthless efficiency coupled with business enablement. This customer centric view makes us the partner-of-choice to our customers in their transformative journey to the new world,” he added.

KPMG’s annual customer perception study evaluated 490 contracts across 210 participants, analysing satisfaction scores for 22 service providers.

The Infrastructure Services market is poised for high growth, with many organizations readying themselves for the next wave of transformation. Wipro provides Infrastructure Services to global customers using state-of-the-art tools and processes. Wipro’s GIS services portfolio spans Data Center, End User Computing, Networks, Managed Services, Cloud, Business Advisory and Global System Integration services. Underpinning these services is Wipro’s ServiceNXT™ platform which helps provide customers with a future-ready IT landscape more responsive to business needs.

Wipro has recently won deals from companies like Corning Incorporated, a world leader in specialty glass and ceramics and Carillion, a UK based leading integrated support services company with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities. Wipro will be providing infrastructure services as a part of these deals.


Indian Wipro invests in Australian graduates

September 4th, 2014

Wipro is investing in its Australian footprint with the introduction of a hiring program targeting local graduates. Wipro is an Indian IT consulting, business process outsourcing (BPO), and research and development (R&D) company. It has Australian offices in Sydney and Melbourne.outsourcing34

The program – which replicates Wipro’s initiatives across the rest of its markets of operation – shortlists graduates based on interview performance; the company has already commenced speaking with students in Australian universities.

“The Australian graduate hiring program is another important step in our global initiative to localise our workforce and closely follow the programs rolled out across the US, UK and Africa,” Wipro human resources senior vice-president and global head, Saurabh Govil, said.

“Each of these are created specifically for the market and leverages Wipro’s industry leading talent development exercise and infrastructure.”

“The key mandate is to provide practical experience to the graduates.”

Those hired following the interview process will be enrolled in a six-month training program that will be concluded at the company’s headquarters in Bangalore.

The first three months consist of training in programming and technical skills, while the final period involves practical training by shadowing live customer projects.

Wipro claims the program is structure with focus on mentorship and frequent feedback to individuals.

On completion, graduates will work as full-time employees in one of Wipro’s Australian facilities.


Python is still greek to India’s top IT firms

September 3rd, 2014

Recently, one of India’s top software companies was faced with quandary. It had won a $200 million (Rs 1,200 crore) contract to develop an app store for a large US bank, but did not have adequate numbers of programmers who could write outsourcing32code in Python, the language most suited for the job. Eventually, it paid thrice the billing rate to a group of freelance Python programmers in the US. And learned a valuable lesson about the importance of a language named after the British television comedy series Monty Python.

For a nation regarded as a software programming powerhouse, the episode has salutary lessons. While skills in traditional computer languages meant for stitching software applications and maintaining large mainframe computers are a strength, ignoring Python could prove to be a costly mistake.

“Because companies like Infosys and TCS prefer proprietary languages like Java or dot NET most students think of these as an option in college. That is the reason you don’t get good quality talent in the industry to work with us in Python,” said Jofin Joseph, cofounder and chief operating officer of Profoundis, a Kochi-based technology startup which has been struggling for about a year to hire young Python programmers.

Python is by no means a new language — it was developed in the late 1980s by a Dutchman Guido van Rossum. It is open source, easy to write and can be used for a variety of applications such as development, testing and scripting. Because of its simplicity and elegance, Python has been embraced by top technology companies such as Google, Dropbox, Mozilla, Quora, Intel, Cisco, Hewlett-Packard, Seagate, Qualcomm and IBM.

In spite of its popularity among developers, Python is yet to find a place in the teaching curriculum of schools or universities, most of which continue to teach the conventional languages such as C, C++ and Java, unlike countries like the United States and United Kingdom where universities and schools now impart Python training.

According to the Institute of Electrical and Electronic Engineers, which tracks programming languages by popularity, Python is the second most popular programming language this year for development on the web after Java. According to HackerRank, which provides a competitive platform for coders, out of a total of 38 programming languages worldwide, 13.95% of all code submitted was in Python, while 19.92% submissions were in Java, and 15.72% in C.

The maximum number of solutions were submitted in C++ with 37.7%. For Python to have such a large share in the submissions compared to legacy languages suggests that coders have started adopting it in a big way, said Anirvan Mandal, product developer at HackerRank.

Indian IT outsourcers like Infosys, TCS, Wipro began by building software when Python was not as popular, and most code was built in languages such as C, C++, Java or .NET. “To rewrite something from C to Python would take a long time, so these companies find it easier to maintain existing code in those languages,” said Mandal. On the other hand, Ajit Kumar, a president at HCL Technologies, said that for IT outsourcing companies, proficiency in Python is now considered as an additional skill for developers.

In May, Google India announced the second edition of its “Code to Learn” contest, where students from classes 7 to 10 have the option to code in Python. “Our intention of including Python in the Code to Learn contest was to introduce a new language to interested students. A lot of professional software developers use Python these days and a number of universities are teaching it as the first programming language but it has less adoption in academia in India,” said Ashwani Sharma, India head for university relations at Google.

However, hiring agencies said that Python is a hot skill that is commanding a premium over traditional languages. For Python programmers with about six years’ experience, the salary could be up to 30% higher than for those with skills in traditional languages. “Of the most commonly required programming languages, Python was the only one to see a year-over-year increase,” said Alka Dhingra of recruiting firm TeamLease.


Protected by تهنئة
Get Adobe Flash player