Posts Tagged ‘Xerox’

Xerox India to focus on services business

January 23rd, 2012

The managed print services (MPS) market is increasingly growing. As per Photizo Group, the leading research and transformation firm for the MPS market, with a 27 percent year-on-year growth in 2010 revenue, the MPS market indicates a 20 percent CAGR (2010-15) and is forecast to top USD 78 billion in 2015. The research also listed India as the fastest growing country for MPS. This report shows that there is a huge opportunity for MPS vendors in India such as Xerox India.

Xerox India is not only focusing on MPS but on its entire services portfolio, which includes Communications and Marketing Services (CMS) and Document Transaction Processing Services (DTPS). Sectors like BFSI, telecom, retail, consumer goods and IT/ITES look very promising to Xerox India to accelerate its services business.

Xerox India claims to be the only player in the market that has the capability of streamlining the entire value chain for its customers. The company feels that it is well-positioned to participate and gain the leading share of the services growth market in India. Vishal Awal, Executive Director – Services, Xerox South Asia says, “There is an immediate need of MPS in the Indian market and the next logical step is print-related jobs that are outsourced. We have in-house end-to-end capabilities to transform and optimize business process and document management value chain. This is a key differentiator that Xerox brings to large enterprises in India. While several players offer compartmentalized solutions in these domains, the capability of streamlining the entire value chain is something that is unique to Xerox.”

Xerox India is looking at ways to expand their services business. The company has formed an alliance with Cisco, to provide its customers cloud-based services and solutions combining network intelligence and print. The two companies hope to use this partnership to improve efficiency for the workforce with solutions such as mobile printing.

To further increase its capabilities and asset base for offering differentiated services in the services space, the company is not just looking at partnerships but also acquisitions. For instance, in 2010 the company acquired Affiliated Computer Services (ACS). Through ACS, Xerox integrates MPS into the IT infrastructure to help businesses convert paper into digital, simplifying and speeding up workflows in ways that save time and money.

“For more than half a century, Xerox has been providing document technology and services. Through our acquisition of ACS, we are now in business process and IT outsourcing, offering global services from claims reimbursement, electronic health records, and automated toll transaction to customer care centers and HR benefits management. The acquisition also added BPO and IT outsourcing capabilities to our expertise,” elaborates Awal.

As a part of its market strategy for 2012, Xerox India has a two-pronged approach. It will continue to strengthen and accelerate its services business with focus on the fast growing verticals like BFSI and telecom. The company will also focus on the simplification of print infrastructure, robust security features and productivity enhancement technologies like mobile and cloud printing.

Source:http://informationweek.in/Services/12-01-23/Xerox_India_to_focus_on_services_business.aspx

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ACS, A Xerox Company, Acquires Symcor’s U.S. Operations to Expand Financial Services Offerings

October 5th, 2011

ACS, A Xerox Company XRX +4.32% , today announced it is expanding its capabilities in the financial services industry with the acquisition of Symcor’s U.S. operations.

Symcor specializes in outsourcing services for financial institutions. Its offerings range from cash management services to statement and check processing.

The acquisition enables financial institutions to adjust to the changing payment landscape from paper-based payments to electronic payments by incorporating Symcor’s U.S. check and payment processing services into ACS’ current suite of business process services. ACS will now be able to serve both Symcor customers in the U.S. as well as current clients with one of the industry’s broadest arrays of financial services offerings.

“Expanding our value and efficiency to banks and financial institutions continues to be a priority for ACS,” said Kent Schnacker, executive vice president of ACS’ financial services group. “As the finance industry evolves and business needs shift, ACS recognizes the need to ensure our customers are positioned for success with a wider range of services.”

Schnacker noted that despite the expansion of electronic payments options, consumers and business continue to rely on paper checks for commerce. In 2009, about 24.5 billion checks were processed valued at $31.6 trillion.(1) As financial institutions focus on developing new products and services for their clients, their traditional paper payments can be consolidated by a central service provider.

ACS benefits from the industry expertise of Symcor’s leadership team and its 1,500 employees located at 15 service centers throughout the country.

“This transaction will provide continuity of service to our customers and employment opportunities for our U.S. employees,” said Chameli Naraine, president & chief executive officer, Symcor.

Established in 2005, Symcor’s U.S. business is a subsidiary of Symcor Inc., a privately held company headquartered in Toronto and jointly owned by three of Canada’s largest financial institutions.

Source:http://www.marketwatch.com/story/acs-a-xerox-company-acquires-symcors-us-operations-to-expand-financial-services-offerings-2011-10-04?reflink=MW_news_stmp

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Xerox to buy XL World to boost European business

September 23rd, 2011

Xerox Co. plans to acquire the Italian customer service firm XL World to boost its outsourcing business in Europe, the printer and copier maker said Wednesday.

Financial terms were not disclosed.

Xerox’s business services division, Affiliated Computer Services, is buying XL World. Xerox acquired ACS in 2010 to boost its services offerings for companies after its traditional office equipment business suffered a steep drop-off during the recession.

Founded in 2000, XL World is focused on the telecommunications sector. Buying it will help Xerox provide clients access to affordable European language services for call center and back-office services, the company said.

The acquisition, which covers XL’s 1,500 workers and facilities in Romania and Albania, will also help Xerox reach its goal of creating a global network of outsourcing centers, the Norwalk, Conn.-based company said.

Source:http://www.businessweek.com/ap/financialnews/D9PSTMR00.htm

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Xerox Transforms Itself Into A Strong Buy

September 16th, 2011

Few brands penetrate the mainstream to such an extent that their names become verbs. A modern example would be Google (GOOG), as in “google it”, directing someone to do a web search. Once upon a time, Xerox’s (XRX) brand and technology was similarly prominent, Xerox-ing being a synonym for copying. Such fads in the vernacular can be fleeting for companies, however, and offers no assurance that eventual obsolescence can be avoided. Society continues to move closer to a paperless ideal, a trend that offers little growth for a company built on enterprise copiers and printers. The times, they are-a-changin’, yes, but what investors may not understand is that Xerox has changed with them.

Xerox still derives almost half of revenues from the Technology segment, their traditional business of providing copiers, printers and corresponding services/supplies to businesses. While growth in this segment has stalled, management still sees opportunities to shift clients to color pages, where price premium with black & white (B&W) has narrowed to make color more affordable. More importantly, Xerox’s install base gives them a foothold to offer clients other services, an important aspect of their transformation which should allow the company to grow in the future.

Xerox’s Technology segment and its massive salesforce translate into a platform to offer other services like Document Management (DO). Businesses still generate a huge volume of paper and corporations can find it beneficial to outsource management of these documents. But Xerox’s transformation truly crystallized with its $6.4B purchase of Affiliated Computer Services (ACS) in early 2010, which tripled its Services segment overnight. The timing was stellar as they announced the deal in September of 2009, paying only a 34% premium to ACS’ beaten-down share price. Nearly two years on, the transaction looks a winner for Xerox as its Services segment now provides roughly half of revenues/profits and contains nearly all of its growth prospects.

The ACS transaction provided Xerox instant access to the Business Processing (BPO) market and bolstered its IT outsourcing (ITO) and DO services. So Xerox now makes half its money providing mundane but critical services like collecting traffic tolls, processing healthcare claims, managing states’ unemployment claims, providing customer service, handling companies’ document generation and managing IT infrastructure, just to point out a few areas. Recent billion-dollar Medicaid contracts in California and Texas notwithstanding, the company’s contracts are diversified enough that no single or handful of contracts comprise a significant portion of revenue.

Moving into businesses like BPO, ITO and DO has strengthened Xerox’s annuity revenue profile as over 90% of Services revenue is annuity. The Technology segment also brings in 65% of revenue as annuity, since most of its money is generated not on the equipment sales/lease but on services and supplies following installation. Combined, the company’s realizes 84% of its revenue as annuity which provides great visibility on future results.

The Services segment is also where management sees the best growth possibility, projecting 6-8% revenue growth in 2012 vs. 1-3% for the Technology segment. The company plans to deploy its large legacy salesforce to boost ACS’ global presence. Given Services’ stronger annuity base and higher operating margins, management has definitely set Xerox on the right track.

Of course, reviewing Xerox’s business position is only part of the process. More importantly, we must review its valuation at current share prices.

Taking an average of the last 5 years + TTM FCF gives us $1.5B annual FCF. The table indicates we can expect Xerox to reliably generate roughly 6% FCF return on assets with an anomaly in 2008, where a one-time expense related to litigation settlements hit results. TTM FCF of $1.4B has dropped from previous years’ $2.0-$2.2B numbers as the company expends capital to build out its services platform but the decline should be temporary. Applying XRX 5-year + TTM avg rate of 6% FCF return on assets yields $1.8B annual FCF, which happens to match management’s guidance for 2011 with 2012 FCF expected to move up to $2.0-$2.3B. The company expects to generate low-mid single-digit growth but for my analysis, I conservatively project zero growth in perpetuity.

Free cash flow analysis suggests XRX is significantly undervalued. 2008 was the worst year for FCF but included the aforementioned litigation settlement. I put a bad-case scenario at $1B FCF, half of what management is guiding for 2011/2012, and still get a value near today’s trading range. Keep in mind, that $1B FCF would be a baseline figure assuming 0% growth which means we’re assuming XRX will only generate $1B annually in perpetuity. I consider this scenario highly unlikely, perhaps less than 5% probability. Less negative scenarios such as $1.4-$1.5B FCF provide XRX with a considerable 25-30% margin of safety. I value XRX at $12 – $14 per share.

At first glance, XRX debt levels appear high at ~$9B, roughly 3x EBITDA of $3B but the company provides financing to its customers, targeting a 7:1 leverage ratio. Currently, it holds over $1B cash to provide $6.2B to facilitate customers’ purchases/leases of equipment. “Core debt” is a much more manageable $2.4B, less than a year’s EBITDA. The company is exposed to debt write-offs among its customer base — current bad debt provisions as a percentage of trade/finance receivables came in at 3.3%, 4.1% and 3.4% for 2010, 2009 and 2008 respectively — but barring a catastrophic credit event surpassing the crisis in 2008, this exposure is manageable.

As with any stock, XRX is not without risk. Other tech companies have also moved into services and at least one, Hewlett-Packard (HPQ), competes in both hardware and services. At $11B market cap, XRX is one of the smaller operators in the space and may not be able to compete effectively in the marketplace or for acquisitions:

* Company – Market Cap Xerox – $11B
* Wipro (WIT) – $23B
* Dell (DELL) – $27B
* Accenture (ACN) – $33B
* Hewlett-Packard – $47B
* IBM (IBM) – $199B

Additionally, Xerox lists $2.1B pension funding shortfall on its balance sheet as well as $913M for retiree medical benefits, which are not funded by any plan. $3B+ in unfunded pension and health benefits is worrisome enough but Xerox derived these figures by assuming over 7% growth in its pension plan assets and less than 5% growth in long-term retiree healthcare costs. It is probable that Xerox’s actual liabilities exceed the $3B carried on its liabilities ledger. For reference, assuming 2010’s healthcare cost trend rate of 9% boosts retiree medical costs by $352M.

A smaller risk is management, which I feel are too “Wall Street”-oriented. Simply reviewing the Q2 earnings call, investors can hear the CFO talk about “protecting the quarter”, which signals undue emphasis on pleasing analysts. Companies should be managed for the long term — quarters do not need to be protected. Unfortunately, Xerox management obtains additional compensation for meeting EPS and cash flow targets, which explains protecting the quarter.

The company also favors share buybacks over dividends to return capital to shareholders. I prefer dividends as companies tend to buy back shares when things are good, i.e. share prices are high, and suspend buyback programs in panic-stricken markets precisely when shares are cheap. Also, companies can issue shares again in the future to fund acquisitions. Xerox shares are trading low enough to make a buyback attractive but future acquisitions funded by equity dilution cannot be ruled out. Still, the dividend is decent at over 2% so this is not a huge concern.

At current trading levels though, investors are being compensated for these risks and then some. I initiated my position by writing in-the-money $7.5 naked puts on XRX for a 12% premium to take advantage of elevated volatility premiums and to set a lower entry price for the stock. My options have since moved out of the money but with today’s markets, I suspect opportunities to build a position will become available again.

Source:http://seekingalpha.com/article/293754-xerox-transforms-itself-into-a-strong-buy

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Xerox India Strengthens Leadership Team

August 25th, 2011

Aligning itself to extend leadership in Business Process and Document Management outsourcing, Xerox strengthened its India leadership team. As a vital part of this business transformation, Xerox has appointed Mr. Konstantin Klein, Managing Director for Xerox India. Mr. Klein replaces Mr. Andrew Horne, who has taken a new role in Developing Market Operations for Xerox. Mr. Klein brings diverse experience in management, sales, marketing and channel operations to his new role and is responsible for business operations in India, Bangladesh, Nepal, Sri Lanka, Bhutan and the Maldives.

He joined Xerox in 1996 and has held a number of senior management positions in the company including Director, Key Account Operations and Marketing for Xerox Russia, Marketing Director for Xerox Eurasia, Marketing Manager, OPB/OSG for MIERA based in the UK and Regional Manager for Central Asia. Prior to his new role, Mr. Klein was the VP & GM, Xerox Eurasia International Group (XEIG), based in Moscow and played a key role in making it one of the fastest growing markets for Xerox worldwide.

Talking about his new role, Mr. Klein said, “Xerox has transformed over the last few years – we have always delivered high quality technology that enables our customers to achieve better productivity and savings, and have recently invested in delivering truly benchmark solutions and services that further differentiate us from the rest of the market. Post the ACS acquisition, Xerox is extremely well positioned to address BPO, ITO and document outsourcing services to take us to the next level. We are committed to investing in India’s future as a leading exporter of innovation.”

To effectively address the fast growing services opportunities in South Asia region, Xerox appointed Vishal Awal, Executive Director, Services, Xerox India. Mr. Awal joins Xerox with more than 20 years of experience in business development, key account management and global services business management roles in North America, Europe and in Asia Pacific regions. Prior to joining Xerox, he was the Vice President and Head of Ericsson’s Customer Unit (CU) for the India Region. Vishal was instrumental in ushering in managed services/outsourcing trend within the telecom industry in India. At Xerox India, Mr. Awal will be responsible for driving the company’s growth in the document management and business process outsourcing services markets.

Xerox India’s Technology & Channels portfolio will be headed by Vipin Tuteja, Executive Director, Technology, Channels and International Business, Xerox India. Mr. Tuteja will be responsible for Xerox India’s office and production printing businesses and his experience of working with Xerox will help strengthen Xerox India’s partnerships and grow the channel operation, which are critical for the company’s growth and expansion. Mr. Tuteja will work with the newly appointed regional business heads in South, Central and North & East regions to expand Xerox’s pan India presence. The appointments include; Rajiv Luthra as Regional Head – Central, M Venkat Rao, Regional Head- South & Arvind Chabra continues as the Regional Head- North & East.

Xerox has also strengthened the marketing function with the appointment of Mr. Vivek Chandel, Executive Director – Marketing, Xerox India. Mr. Chandel has over 20 years of experience in Marketing & Business Operations in organisations like Tata Tele-Services, Bharti Airtel and Escotel. Prior to joining Xerox, he was the Chief Operating Officer for Tata Teleservices for UP West and Uttarakhand.

Mr. Manmohan Kalsy joins in as Executive Director, Human Resources, Xerox India. Mr. Kalsy has over 21 years of experience in the HR function across manufacturing, consumer goods and telecom sectors with companies like DCM, Gillette, PepsiCo & Hutchison. Prior to joining Xerox India, Mr. Kalsy headed the HR function for the India captive shared services at Vodafone and was a part of the global business transformation team.

“With this infusion of senior talent and expertise, Xerox India aims to capture new opportunities in the fast-growing document management, services, graphic arts, production printing and office printing markets,” added Mr. Klein. “The robust and hard-working team at Xerox India will continue to deliver world-class technology, service and solutions to our customers, partners and other stakeholders.”

Source:http://efytimes.com/e1/67888/fullnews.htm

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Xerox to manage Cisco global print operations

August 19th, 2011

Xerox Corp. said Wednesday it will manage global print operations across more than 460 offices at Cisco Systems Inc.

As part of a new managed print services strategy, Xerox will provide the Cisco workforce with ways to produce and manage documents, improving the efficiency of the print environment by 20 percent, Xerox said.

Financial terms of the deal were not disclosed.

“This solution represents the future of (managed print services)—combining managed print and cloud (infrastructure technology outsourcing) services to work within a company’s existing infrastructure, and support multiple locations and mobile technologies,” said Stephen Cronin, president of Global Document Outsourcing at Xerox, in a statement.

“The Cisco workforce stays focused on business priorities because we’re making sure they spend less time on print-related tasks in the office, and we’re removing the barriers to printing while they are on the road.”

Source:http://www.rbj.net/article.asp?aID=188498

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ACS, A Xerox Company, Expands European Presence with Acquisition of Innova Consulting’s Italian Facilities

August 2nd, 2011

ACS, A Xerox Company XRX +0.77% , today announced it is expanding its global capabilities with the acquisition of the Italian-based call center and business process services assets of Innova Consulting.

ACS’ latest acquisition will immediately begin providing business process services to Zurich Connect, the direct-to-consumer and online insurance brand of Zurich, as part of a five-year, $32 million outsourcing agreement to meet customer demand in the Italian market.

The acquisition provides ACS with its first operations facility in Italy with a 180-person call center and business process capability in the city of Cagliari on the island of Sardinia. The transaction accelerates ACS’ ability to offer its customer care services, such as inbound call center support, help desk services and back office processing capabilities to clients seeking these services in the region.

“This acquisition provides our current clients with the ability to serve their customers in the region or to expand their services in Italy,” said Connie Harvey, group president of ACS’ healthcare, payer and insurance group. “This newly-acquired facility and experienced staff will be able to quickly incorporate ACS’ proprietary business process services and immediately offer Italy as an option for global companies operating in the region.”

Innova Consulting was established to provide call center and back offices services to the Italian customers of Zurich Connect.

“Our insurance customers will immediately benefit when ACS introduces its proven industry expertise to the facility in Sardinia,” said Andrea Rapetti, Managing Director of Zurich’s direct business in Italy. “It is time this facility took the next step in providing exemplary client services to our customers.”

ACS handles more than 1.5 million contact center interactions daily in 150 customer care centers in more than 20 different languages.

Source:http://www.marketwatch.com/story/acs-a-xerox-company-expands-european-presence-with-acquisition-of-innova-consultings-italian-facilities-2011-08-01?reflink=MW_news_stmp

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